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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#111
post #43

Earlier quoted context omitted.

Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

It should not be considered okay for there to be jobs that cannot earn a decent wage because they are categorized as "supplement jobs." Especially since we observably see people working these jobs full time.

I order doordash on weeknights on occasion. Who is delivering to me if the drivers are just people supplementing on the weekend or during the school day while their kids are away?

If you are working, then you should be treated with dignity.

Re: The failure of the Domino's 30-minute delivery guarantee

#112
post #39
post #34

Earlier quoted context omitted.

[flagged]

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

https://www.nytimes.com/2023/06/12/nyregion/nyc-delivery-wor...

17 an hr plus tips isn't the end of the world?

If I give less stars to a restaurant due to my food arriving cold, that's not reflected on the driver? At least on Seamless/Grubhub as far as I know.

Re: The failure of the Domino's 30-minute delivery guarantee

#113
post #97

Earlier quoted context omitted.

Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

No, this is what a very small section of a service industry looks like. There are millions of people who can have a livable wage in a service industry. The actual problem that I never see addressed is that should EVERY job be a "living wage" job. To me that answer is and always has been no. There will always be a need for temp workers.

The meme of a living wage is a nice one. It hits most moral frameworks as fair. The concern I have with it is it isn't defined.

What does living mean? When I belonged to a high demand religion that is known for "helping" its membership, financial assistance was dedicated to the preservation of life only. Not the preservation or growth of the quality of life. So if you had a medical life transition and a mortgage, they might pay for you to dump the mortgage and move to a tiny apartment while also receiving some food pantry items on a semi-regular frequency. Their goal was to keep you alive, not to give you a living. At the time, excess bills like cell phones, internet, cars, etc. were recommended to be removed and/or deducted from assistance given (in urban areas; rural areas cars were not really a focus, there was some autonomy in the people making the decisions). Only what was needed to remain alive.

I bring this up not because I necessarily agree with the approach, but rather to ask what we mean by "living" wage. The typical idea is that it allows people to afford food, shelter, and basic necessities (cue tangent discussion regarding American healthcare). Under this definition, are people willing to bunk up six to a room and expand WIC/SNAP? Because that is what a "living" wage can be -- not a great existence but not dying while working full time.

The usual excuse for this Spartan approach is that there aren't enough resources. For current program funding levels this is true. And in the US, we keep shooting ourselves in the foot for further resource growth -- regulations and policies are continually cherry picked, unprotected, and embattled to the point that the cost burden to maintain even the status quo is overwhelming, whether in implementation (NIMBYism) or in infrastructure (environmental impact studies taking years and decades) or in ideals (protecting water and air via the EPA).

Ideally we could organize, right? Unionize, make our collective voices heard. While a wonderful thing to enable, and there are many great outcomes when it happens, unions are subject to corruption as well -- I am not sure there is a legal framework that helps overcome that particularly pernicious principal/agent problem.

So, in this brief review, we arrive to your same conclusion, that we structurally probably can't support every job having a high enough wage to satisfy each to their wants. We can hope and want and organize for it, but until we have some significant structural changes in society and policy it seems unattainable to me :(

Re: The failure of the Domino's 30-minute delivery guarantee

#114
post #21

Earlier quoted context omitted.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

The one real downside is that learning to cook well at home spoils eating out - it sets your standards for what constitutes a good meal that much higher. If I'm spending €16 on a plate of pasta, it better be a lot better than I can make myself.

You are so right. There are very few things I look forward to when thinking about eating out - french fries is one. I don't deep fry and air fry or baked at home does not compare to the real thing.

Steak is one where I've had better at a restaurant, but it was a $100/person type of place that work paid for. Mine at home is not quite there, but far above the average steak.

When I eat out now I'm hoping to find some combination of spices I don't use or some new idea to take home.

Re: The failure of the Domino's 30-minute delivery guarantee

#115

Earlier quoted context omitted.

Hypothetically - why wouldn't not having a set amount of time for delivery be corporate greed too? I mean, if a corporation saves money by screwing over the customer it's corporate greed. If it screws over the employees it's corporate greed. There doesn't seem to be a lot of people left over to screw.

"corporate greed" is gen z talk... The current economic climate has a lot of gen z's suffering, they see capitalism as the problem, thus everything is corporate greed. It is a low quality signal, along the lines as a fiduciary duty to screw customers for profit.

It seems like an extremely straightforward term to me, describing corporations prioritising their own profit over customer experience. I’m a millennial and I’ve heard the term in use a lot longer than Gen Z have been around.

Re: The failure of the Domino's 30-minute delivery guarantee

#116
post #34

Earlier quoted context omitted.

[flagged]

> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…

You don't know if the GP tips or not. I along with some segment of consumers would be happy to pay the true cost of the service. Unfortunately in the last 5 years we are being bombarded everywhere with tips for what should be normal service. It is wildly frustrating.

On the flip side I would argue that if a single app is not paying well enough that a gig worker should try something else for work. Gig work like delivery is a commodity and not defensible. At some point gig workers should try something else if its not making them money.

Re: The failure of the Domino's 30-minute delivery guarantee

#117
post #62

Earlier quoted context omitted.

I have no idea what "4.9 level" means. When I used to use uber (before it stopped working reliably in the UK about 5 years ago) they would ask me "how many stars" on a range of 1-5. There was no indication of what this meant or how to judge it. Presumably the idea is that the star ratings are relative and follow a normal distribution, so most are in the middle (say about 70% between 2 /could be better and 4 /really g…

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway. 5 means they did good, anything less means you have complaints that you think are serious enough to warrant…

> Most of the general population have no idea what a normal distribution is.

They have an intuitive understanding of what an average is, though. And when provided a scale the vast majority of people assume that the average is in the middle. If some smart arse grading system is not intuitively understood by someone’s customers (and seriously, people have something like 10 seconds to make that choice), it’s not the users who are stupid.

Re: The failure of the Domino's 30-minute delivery guarantee

#118

Earlier quoted context omitted.

"corporate greed" is gen z talk... The current economic climate has a lot of gen z's suffering, they see capitalism as the problem, thus everything is corporate greed. It is a low quality signal, along the lines as a fiduciary duty to screw customers for profit.

It seems like an extremely straightforward term to me, describing corporations prioritising their own profit over customer experience. I’m a millennial and I’ve heard the term in use a lot longer than Gen Z have been around.

Because if you ask the owners of most of these business, this was not the plan they had in mind.

Unintended consequences, it is one reason why business students study these cases, to hopefully not repeat them.

Try running a business with low margins and low skilled employees, you make choices or go out of business, some choices win, some don't.

Re: The failure of the Domino's 30-minute delivery guarantee

#119
post #99
post #25

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short. Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas. Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.

That's really surprising to hear! I have bought 100s of the 7.99 larges (don't get me started on the shift to one topping, where a sauce switch is counted), and have never arrived to an incomplete pizza... Though, I don't leave until the tracker shows done as my store is under a mile away, so maybe there's some speculative execution happening?

Re: The failure of the Domino's 30-minute delivery guarantee

#120
post #65

Earlier quoted context omitted.

Have you managed to get out of Somalia? Or was it a favella in Rio?

You're more likely to get killed using a gun in the US than Somalia (Somalia: 7.02 per 100K, US: 10.84 per 100K)

Source for those figures? Do they include suicides?
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