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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#121

Post by kergonath »

ta1243 wrote: post #71
lupusreal wrote: post #70

Earlier quoted context omitted.

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway. 5 means they did good, anything less means you have complaints that you think are serious enough to warrant…

So stupid system with no instructions on how to calibrate. How do you say someone did a better than expected job if the "baseline" is 5? If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad" Not to mention the cultural differences between countries. While America loves being over-the-top with fake "oh you are so awesome", other countries (say Japan and the UK) are far more reserved.

I think a 3-states scale would be good. Something like “happy”, “not happy”, and ”feared for your life”. You’d want a way to identify outliers. But using a quantitative scale for this is not a good idea.

Re: The failure of the Domino's 30-minute delivery guarantee

#123

Post by afavour »

voidUpdate wrote: post #54
ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

I honestly believe a fully automated drone delivery system is easily possible with our current technology, the only issue would be funding and widespread adoption. And the delivery drivers annoyed at losing jobs

You’d probably be able to hire those delivery drivers back as part of the huge fleet of “drone engineers” you’d need to maintain the fleet as they crash, get attacked, batteries run flat…

Re: The failure of the Domino's 30-minute delivery guarantee

#124

Post by infecto »

zztop44 wrote: post #39
xvector wrote: post #34

Earlier quoted context omitted.

[flagged]

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

The thing I find offensive is people defending a group of workers that do not have to work as a gig worker. I think most people would consider 4.9 service as nothing special and just the due course of delivering food, on time, not opening and eating my food, putting it somewhere accessible. We are not talking about a 3 start dining experience. If they are not making enough money to provide the minimum level of service for delivering food then they should do something else.

That is the problem with gig work though. A lot of it is self-filtering, I will see people doing deliveries/uber rides in high-value vehicles or massive gas guzzlers like trucks. A rational actor would realize this is probably below minimum wage when you account for all the extra costs which leaves you with the rest of the pool of potential gig workers that are not doing the math.

Re: The failure of the Domino's 30-minute delivery guarantee

#125

Post by 15155 »

philipwhiuk wrote: post #105
ta1243 wrote: post #65

Earlier quoted context omitted.

Have you managed to get out of Somalia? Or was it a favella in Rio?

You're more likely to get killed using a gun in the US than Somalia (Somalia: 7.02 per 100K, US: 10.84 per 100K)

More than 50% of that 10.84 consists of suicides - a fairly typical, convenient omission for folks with an agenda. "Get killed" would imply that "you" weren't the actor doing the killing.

Somalia suicide rate: 7.90 per 100K

United States suicide rate: 14 per 100K

How many of these US and Somalia deaths are associated with organized crime?

Re: The failure of the Domino's 30-minute delivery guarantee

#126

Post by 15155 »

gruez wrote: post #120
philipwhiuk wrote: post #105

Earlier quoted context omitted.

You're more likely to get killed using a gun in the US than Somalia (Somalia: 7.02 per 100K, US: 10.84 per 100K)

Source for those figures? Do they include suicides?

Yes, that figure is more than 50% suicides - this is a common statistical ruse.

Re: The failure of the Domino's 30-minute delivery guarantee

#127

Post by kergonath »

_heimdall wrote: post #93
Swizec wrote: post #21

Earlier quoted context omitted.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

We're one of those families as well. We eat out once or twice a month, usually its a social thing when we're going to visit friends or family. It definitely takes some effort up front. It took us a few years to really build up a good list of go-to recipes we like and get to the point where we could wing it in the kitchen without chasing down recipes for everything. Part of our motivation was going further down the ra…

> It definitely takes some effort up front. It took us a few years to really build up a good list of go-to recipes we like and get to the point where we could wing it in the kitchen without chasing down recipes for everything.

It can take a bit of time to get to the point where you can experiment and still be confident that the result will be edible, but that time investment is definitely worth it. It’s nice to be able to improvise whatever recipe depending on what’s actually available. It’s like a puzzle game, a kind of reverse Tetris when opening the fridge.

(It’s also nice to have a bunch of no-brain required easy and quick recipe for when you don’t want a challenge)

Re: The failure of the Domino's 30-minute delivery guarantee

#128

Post by tomrod »

mschuster91 wrote: post #72
ta1243 wrote: post #61

Earlier quoted context omitted.

I used to deliver pizza for an independent company as a student back in 2000 in the UK (North West). I didn't get paid a lot, but it was easy work sitting in a car listening to the radio all evening. Inflation adjusted I was paid £4.57 an hour and 27p per mile. Used to get another £3 an hour in tips from people who didn't want change (this was of course back when everyone paid cash and ordered over the phone), did th…

> The problem comes when people think this type of work is suitable for a full time career, not just a way to "top up" an income People don't think this work is a full time career, but they often enough don't have another choice . When you have barely (or none at all) language skills, or you're an immigrant whose certifications from their home country aren't recognized, or you're without legal immigration status, the…

> People don't think this work is a full time career, but they often enough don't have another choice.

Then I reckon the solution isn't to add antagonism to the employment relationship they already have, but rather as a community rally around to provide resources to lower their search costs (Note: I assume when you say "don't have another choice" you really mean the finding and switching costs for new opportunities are too high)

Re: The failure of the Domino's 30-minute delivery guarantee

#129

Post by GardenLetter27 »

forgetfreeman wrote: post #49
c22 wrote: post #43

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

And yet the average American is richer than ever, and far, far richer than the rest of the world.

Re: The failure of the Domino's 30-minute delivery guarantee

#130

Post by acdha »

selfie wrote: post #13
yau8edq12i wrote: post #11

Earlier quoted context omitted.

The article elaborates about that at the end. This isn't "1980s corporate greed". It's just corporate greed, and it's just as relevant today as it was 40 years ago.

Yeah, you can pick a year of your choice, and find a story like this.

I agree in general but I think the 80s deserve special recognition because it marked a turning point in the relationship between wages and productivity[1][2] and the long decline of collective bargaining[3] at the same time it became even more acceptable to brag about wealth because that linked into the Cold War comparisons we made with the Eastern Bloc countries. A lot of older Americans also didn’t track how much things stood in other countries – e.g. the standard of living in much of Europe relative to people doing the same jobs domestically – but I think a lot of younger people are looking at how many trend lines have a knuckle point in that decade and are feeling cheated.

1. https://www.epi.org/productivity-pay-gap/

2. But see also https://fredblog.stlouisfed.org/2023/03/when-comparing-wages...

3. https://www.pewresearch.org/short-reads/2024/03/12/majoritie...

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