Earlier quoted context omitted.
> I'm guessing they receive a high volume of support requests and are understaffed. No, the reason is that there's no penalty for the behavior you just witnessed, so it's more profitable to stonewall victims in hopes they go away, and only refund when the authority actually forces them to, which only happens in a small percentage of cases where the fraud victim actually escalates their complaint to the relevant autho…
That is how shoplifting works. Except the police will never catch you.
TLDR: don’t shoplift, instead make a company and defraud consumers. It’s more profitable and less risky at the same time!