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Come downstairs or we’ll eat your order, delivery workers tell customers

restofworld.org

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Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#191

Post by jerlam »

prepend wrote: post #129
mistercheph wrote: post #120

Earlier quoted context omitted.

Sorry, but it is insane that people that live in areas with no parking can request doorstep delivery in the United States. People that live on the 10th story of a luxury high rise in the downtown of a major city with a 5 minute security process will request doorstep delivery, forcing drivers to occupy driving lanes for minutes with their hazards thrown as they navigate the byzantine favela that the villager has reque…

> their $8 Mcdonalds order be brought to. Their $8 McDonalds order with a $14 delivery fee. Look, the customer base for Uber eats is lazy. That’s why they are ordering McDonalds delivery in the first place. Guilting them for meeting at the door isn’t going to work. In New York, if I’m coming to the door to meet the delivery, then I may as well just walk the 1/4 block to get it myself. Delivery has figured out how to…

> Delivery has figured out how to get to hallway doors for 50-100 years. This is a solved problem.

Most new-ish developments I've seen have a central lobby or mail room that handles all deliveries. All external doors are locked and require a keycard. No one is delivering to your front door.

Of course, whether they're staffed at 1am to handle your Doordash delivery is a separate issue.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#192

Post by bombcar »

eddtests wrote: post #164
bombcar wrote: post #50

Earlier quoted context omitted.

The elderly/handicapped is an interesting situation, because (in the USA) companies are required by the ADA to make "reasonable accommodations" for the disabled. Which includes things like offering full-service gas fill-ups even at stations that are self-serve only. So you could see delivery apps requiring "door delivery" for ADA purposes, and then people abusing that (because charging more for ADA compliance is usua…

Personally I think it should just default to front-of-building but have a no-charge button to have delivery to the door which drivers can see in advance. Then if they don't want to bother they can skip it, and if people need a delivery to the door they can get that too without having to message and explain. Also gives people the option to add additional information on door codes/where to locate the door inside the ap…

I've always been severely disappointed that these "gig apps" aren't actually gig apps - you know, that support negotiation and other such things. Because having Uber tell me it will cost $10 but I get no service at all is not useful, especially if there was a driver who would have gone for it at $11 or $15 or whatever.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#193

Post by mrguyorama »

nlh wrote: post #42

US perspective (eg theft of bikes / crime is not AS serious a problem as Brazil, although it can be bad): I'm a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules / policy of the app is NOT doorstep delivery) and where theft is a real issue. However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers…

>consumers do have the right to expect to receive a service they've paid for. And it is not our responsibility to make sure the delivery services are paying the drivers properly.

This is absurd. Why doesn't an american have a responsibility to their fellow man to avoid companies that mistreat their workers? What kind of entitlement is that? Don't you have any solidarity for your fellow human workers?

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#194

Post by mrguyorama »

manicennui wrote: post #150
capableweb wrote: post #146

Earlier quoted context omitted.

> Is your argument that we should try to remain ignorant of these things? Is that really the most charitable way you could read parents comment? Obviously they're not arguing for that, but rather arguing for "voting with your money", so stop using services where abuse is evident/apparent. And yes, it's a fairly large list, but it's not unmanageable. Me and my family try to do the same, it's not a huge hassle and it's…

It isn't manageable. Do you have any idea how electronics are made? How the materials are obtained?

The fact that everything americans buy is built off of oppression is not an acceptable argument that we should ignore such oppression.

It's just entitlement that you should be free to buy such products made with literal slave labor with no moral qualms. We should call it the Nestle argument, that caring about slave labor would be very inconvenient, so we shouldn't.

Instead, you should probably petition the FTC to not allow a company profiting from slave labor to buy up all it's competition.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#195

Post by iLoveOncall »

bell-cot wrote: post #109
arijun wrote: post #71

Earlier quoted context omitted.

Comparing it with a 5-second hand off is like one of those bar graphs that cuts off the origin to make the difference in the bars look bigger. It’s more a difference between a 15 and 18 minute delivery. Not nothing, but I don’t see a huge difference between that and someone who lives 18 minutes away. I personally go down to meet them, but mostly because it’s faster for me to run down than wait for them to take my slo…

15 minutes vs. 18 minutes - that's roughly a 17% pay cut for the driver, plus assumption of liability (for theft). I'll guess that ~100% of folks here on HN would feel themselves blatantly screwed over if they were on the receiving end of that deal.

Actually it's a 0% pay cut because you pay for apartment door delivery.

It's a 17% theft if the delivery driver doesn't come up.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#196

Post by iLoveOncall »

branon wrote: post #89

One of my principles is that you shouldn't screw with the people who deliver your packages. And this goes double if they're delivering food. If the man calls and says come down to get your food, your options at that point are a) come down to get your food, or b) refuse delivery. Anything else is out of scope here, _including_ the notion that the delivery person was supposed to deliver upstairs and is refusing. While…

You're right, and you should always refuse delivery and get reimbursed by the application.

Once the situation has happened enough the driver will be banned and finally you will be able to get the service you paid for.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#197

Post by bell-cot »

iLoveOncall wrote: post #195
bell-cot wrote: post #109

Earlier quoted context omitted.

15 minutes vs. 18 minutes - that's roughly a 17% pay cut for the driver, plus assumption of liability (for theft). I'll guess that ~100% of folks here on HN would feel themselves blatantly screwed over if they were on the receiving end of that deal.

Actually it's a 0% pay cut because you pay for apartment door delivery. It's a 17% theft if the delivery driver doesn't come up.

Cite? The article seems to clearly state otherwise:

> ...representatives from both companies told Rest of World, their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#198

Post by mrguyorama »

WeylandYutani wrote: post #170
rendall wrote: post #86

Earlier quoted context omitted.

According to the article, the deliverers are expected by the terms of the app to bring the order only to the street level door. Some consumers leverage their power to give a good or bad rating to compel the deliverers to bring the order upstairs.

Interesting. I'm frequently amazed just how much of an asshole some people are.

Never forget that some portion of human beings aren't even willing to return a cart to a certain point at grocery stores. A surprising number of people don't see other humans as equals, but rather as pawns to be abused.

If you don't build your system with them in mind, they will abuse anything and everything they can.

That doesn't mean make things suck for people with few resources though, as anti-social behavior is MORE common the higher up in the corporate chain you go, meaning they are usually not poor.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#199

Post by rcarmo »

sulunia wrote: post #63
rcarmo wrote: post #31

Earlier quoted context omitted.

It can also be argued that in a country like Brazil you might get assaulted or kidnapped if you leave your flat. Either way, some people can’t leave their flats, period.

> Either way, some people can’t leave their flats, period. So you ask for that nicely, and be respectful to others, like always, right?

I meant that some people (like motion-challenged and otherwise disabled) cannot leave their flats easily.

This is independent from my being Portuguese and having Brazilian relatives who have witnessed (and been victims of) violent (and murderous) acts during robberies.

Want to keep being snarky, or should we move on to discuss that life is _really hard_ in some places?

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#200

Post by bobsmooth »

jkaplowitz wrote: post #93
branon wrote: post #89

One of my principles is that you shouldn't screw with the people who deliver your packages. And this goes double if they're delivering food. If the man calls and says come down to get your food, your options at that point are a) come down to get your food, or b) refuse delivery. Anything else is out of scope here, _including_ the notion that the delivery person was supposed to deliver upstairs and is refusing. While…

So how are people with mobility issues or medical quarantine situations supposed to get their food if there isn’t a way to reliably arrange for delivery people to bring it to (at least outside) their door? And yes, both of these circumstances have happened to me at times within the last few years, though fortunately not so far in a permanent way. Other people do have such limitations permanently.

>So how are people with mobility issues or medical quarantine situations supposed to get their food if there isn’t a way to reliably arrange for delivery people to bring it to (at least outside) their door?

What did these people do before doordash? Can they not just call the restaurant and explain that going downstairs is a burden?

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