91–100 of 246 posts
Could be only way to make it sustainable in long run.
US perspective (eg theft of bikes / crime is not AS serious a problem as Brazil, although it can be bad): I'm a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules / policy of the app is NOT doorstep delivery) and where theft is a real issue. However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers…
I think this is exactly the problem. The expectations should be clear on both sides. If I am expecting delivery to my streetfront I will be happy to go down and get it. If I am expecting delivery to my apartment door I will be annoyed if they refuse to do that. If people want different things there could be an option in the app to decide what you want (with an appropriate price difference).
That's great, and apparently you are not the kind of app user that the deliverers are up upset about.
> "According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies told Rest of World, their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals."
One of my principles is that you shouldn't screw with the people who deliver your packages. And this goes double if they're delivering food. If the man calls and says come down to get your food, your options at that point are a) come down to get your food, or b) refuse delivery. Anything else is out of scope here, _including_ the notion that the delivery person was supposed to deliver upstairs and is refusing. While…
Earlier quoted context omitted.
I think this is exactly the problem. The expectations should be clear on both sides. If I am expecting delivery to my streetfront I will be happy to go down and get it. If I am expecting delivery to my apartment door I will be annoyed if they refuse to do that. If people want different things there could be an option in the app to decide what you want (with an appropriate price difference).
> The expectations should be clear on both sides. If I am expecting delivery to my streetfront I will be happy to go down and get it. That's great, and apparently you are not the kind of app user that the deliverers are up upset about. > "According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies…
The market decides. Food delivery most places mean to the door of the apartment, not the apartment complex entrance. This is terrible for food delivery agents, since it slashes the efficiency of most deliveries. I always run downstairs, since I am humbled that anyone would cook and bring me food. But as long as this is not the norm, food delivery agents are at the bottom of the food chain. In the past, this was a job…
I live with chronic sciatica. Some days, I'm feeling well enough for a walk in the park. Other days, I can barely limp to my kitchen or bathroom. Modern food delivery has been amazing for those kinds of days. Whenever drivers don't actually dash to my door as requested, it turns a simple meal into an agonizing journey.
It seems like "upstairs" delivery should be a paid option and be explicit in the ordering and delivery apps.
This is the real solution, but nobody wants to admit the costs associated with this. Heckers, the companies could use "machine learning" (read: simple SQL scripts) to determine how much time going up to your apartment "costs" and charge you based on such. Then buildings with faster elevators would be more valuable!
Earlier quoted context omitted.
At what point do consumers become responsible for the choices made by businesses that they patronize? I expect the working conditions and pay of your delivery driver exceeds that of the person who made your pants. Don't you also owe those workers a fair shake?
While I do not have any control over whether the place I buy my jeans from uses overworked children from Bangladesh, I also have the very basic human empathy needed to know you shouldn't complain to said children when your Shein order isn't next day delivery. By all means, blast Uber, blast , but passing on the blame onto the guy that barely makes minimum wage and destroys his car/bike in the process is downright mor…
The market decides. Food delivery most places mean to the door of the apartment, not the apartment complex entrance. This is terrible for food delivery agents, since it slashes the efficiency of most deliveries. I always run downstairs, since I am humbled that anyone would cook and bring me food. But as long as this is not the norm, food delivery agents are at the bottom of the food chain. In the past, this was a job…
Where I live I saw a big shift in delivery people in the late aughts. I live in a city in the northeast (not NYC). These days even most of the apps like DoorDash are still using a restaurant's own delivery drivers. I lived in a high-rise with elevators. From about 2000 until the late aughts it was like clockwork. They'd ring my buzzer, I'd buzz them in, and they'd stop at my door. In the late aughts it started to shi…
I've been ordering food less, cause I'm trying to get in shape. But here in Brazil we have the delivers that work for the app (ifood) and the delivers that work for the restaurant. The ones who works for the restaurant always are more pleasant and never complained about going up two flights of stairs to deliver my food. I think they get a bigger cut (if not all of it) of the delivery cost.