Live data from Hacker News

Come downstairs or we’ll eat your order, delivery workers tell customers

restofworld.org

61–70 of 246 posts

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#63
post #31

The absolute entitlement to believe that delivery workers should be coming up to your door at the 9th floor, while complaining about "ethics". You're using a delivery service like Uber Eats, Deliveroo or Doordash that are well known to underpay, overwork and unjustly punish workers that do not maximize their deliveries per hour, and you have the gall to complain that they're not taking pride in their jobs from your i…

It can also be argued that in a country like Brazil you might get assaulted or kidnapped if you leave your flat. Either way, some people can’t leave their flats, period.

> Either way, some people can’t leave their flats, period.

So you ask for that nicely, and be respectful to others, like always, right?

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#64
post #53

Imagine getting paid to deliver something and complaining about actually having to deliver it. I can see the problems they face, but delivering an item...most of the way...isn't the solution.

Not everything can be bought. The situation delivery workers are in is not one of choice, of decision over their own conditions of living and working, regarding the number of working hours, the independence, the wages, etc... To blindly expect those people to do whatever you want because you have the money makes you look closer to a Disney Villain than a human being who wants to build a society with these people.

> because you have the money

I think the issue is that maybe the customer doesn’t have the money to make the laborer do what they want. At a much higher wage, the delivery person would be happy to risk their bicycle / other capital.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#65
post #58

Earlier quoted context omitted.

That's what I did when I did bicycle deliveries. Yes it was a pain, but I considered it part of the job. But I was working for an individual pizza shop which did a good job making the job worthwhile overall and paid me well enough for my time and this sort of "extra effort".

And you likely had "downtime" when waiting at the shop for an order to deliver; these delivery people are often servicing an almost infinite number of orders and shops, and the next order is just an app click away.

Sort of. I'd help out around the pizza shop if there wasn't a bicycle delivery to be done. I could handle any of the other positions in the shop as well. But yes, there was generally plenty of downtime, other than maybe a 2-4 hour super rush period around lunch or dinner some days.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#66
I've been ordering food less, cause I'm trying to get in shape. But here in Brazil we have the delivers that work for the app (ifood) and the delivers that work for the restaurant. The ones who works for the restaurant always are more pleasant and never complained about going up two flights of stairs to deliver my food. I think they get a bigger cut (if not all of it) of the delivery cost.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#67
post #44
post #15

It seems like "upstairs" delivery should be a paid option and be explicit in the ordering and delivery apps.

This is the real solution, but nobody wants to admit the costs associated with this. Heckers, the companies could use "machine learning" (read: simple SQL scripts) to determine how much time going up to your apartment "costs" and charge you based on such. Then buildings with faster elevators would be more valuable!

There's a class of what could be broadly described as personal services, including near real-time home delivery, that a lot of people who aren't uber-wealthy want but will only pay for grudgingly and will try to squeeze as much as possible. In turn, companies that employ the low-skill workers providing those services squeeze their workers as much as possible.

ADDED: I suspect that the fact that a lot of delivery is "free" these days makes at least some people resentful when it's not.

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#68
post #12

The absolute entitlement to believe that delivery workers should be coming up to your door at the 9th floor, while complaining about "ethics". You're using a delivery service like Uber Eats, Deliveroo or Doordash that are well known to underpay, overwork and unjustly punish workers that do not maximize their deliveries per hour, and you have the gall to complain that they're not taking pride in their jobs from your i…

Some people have disabilities thou.

[flagged]

Re: Come downstairs or we’ll eat your order, delivery workers tell customers

#69
post #58

Earlier quoted context omitted.

And you likely had "downtime" when waiting at the shop for an order to deliver; these delivery people are often servicing an almost infinite number of orders and shops, and the next order is just an app click away.

Sort of. I'd help out around the pizza shop if there wasn't a bicycle delivery to be done. I could handle any of the other positions in the shop as well. But yes, there was generally plenty of downtime, other than maybe a 2-4 hour super rush period around lunch or dinner some days.

Much of the current "labor complaints" in general come from the maximization that doesn't "exist on paper" - jobs often involved "downtime" (even if you have slogans like "if you can lean, you can clean") and a few hours each day of absolute panic crunch-time.

Now we're becoming quite capable of optimizing it so that the panic crunch-time is the entire shift (and if it isn't you make less than minimum wage) via these "Silicon Valley gig apps".

Post reply on HN