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It not only makes Discord an unaccountable gatekeeper of business communications and data, as demonstrated here, but also unfairly forces customers to either accept Discord's terms and conditions (which are not what they signed up for) or be left behind as second-class citizens.
Good luck, bottiger1. I hope you get it resolved.
Can anyone tell me why they would ever use it for anything remotely serious? Can you tell me why you'd want to stake your livelihood on a walled garden designed for video game voice chat and sharing rickroll videos?
Not only that, I can't take seriously a business that uses discord. Like, what are you doing? Are you selling curated rickroll videos? God-tier cat memes? Do you do shitpost editing and enhancing? Like that what the fuck are you doing that your business needs to use discord, an app for vidya gaymen? It just gives me this puerile vibe, like this "hello fellow kids" kind of thing.
I'm genuinely curious what this app does for your business that seemingly couldn't be fulfilled by anything else.
Earlier quoted context omitted.
Where did they state this was users' ASNs? I only read that they posted a list of them, not associated with any users.
Good point, I think I misinterpreted the conversation in the second screenshot. I think the point is still relevant though: if these are the ASNs connected to a server which you know has 10 active users, for example, then there is still a potential privacy concern.
This is a clear case of gross negligence by Discord.
Even if there was a potential privacy concern, that does not warrant an instant ban with no warning especially from a 7 year old account that is in charge of a Discord server for thousands of users and paying Discord $95/month in the form of boosts.
Earlier quoted context omitted.
It is related to gaming, but we handle large amounts of money to keep our servers running, as well as providing revenue to Discord in the form of "boosts". It should be relevant to people running startups here.
Define: “large amounts of money” - there’s a difference between funding a $500/mo clan/guild VPS set-up vs a $20,000/mo SaaS start-up AWS invoice.
Earlier quoted context omitted.
Your average CS agent slogging through helpdesk tickets (particularly for a company whose core users are gamers and normies) might not even know what an ASN is. So if you're faced with something that looks to you like a bunch of addresses, and your employer has a strict no-doxxing policy... I can see why they're not budging on this one.
Sure, you can see the incentives for the CS agent to act that way, but I don't think that negates the point of this post - if you're relying on it for business, you should probably consider a provider that has not set up their CS staff's incentives this way.
And really, to your point—Discord is a general-purpose platform, not a technical platform or business platform, and its CS agents probably aren't equipped to deal with complex technical or business problems. It's kind of on OP for trying to use it that way.
I would treat them as a risk. You can work with them, but you have to consider that they can fail you randomly, and have some kind of backup plan or insurance. It is ironic since one of the big selling point of, say, cloud providers is that unlike using your own computers that can catch fire, they can guarantee data integrity and availability. But it is kind of a moot point if they can ban your account randomly because you triggered their bots.
I've always been wary of adopting Discord, at all. Every time I see a business inviting me to a Discord, I feel like I'm putting myself in a position to be mistreated either by the platform or by the company inviting me. I feel like they don't quite understand sound business principles like Platform Risk. If keeping up the business afloat is your mission as a business owner, why'd you base your business off a platfor…
>Every time I see a business inviting me to a Discord, I feel like I'm putting myself in a position to be mistreated either by the platform or by the company inviting me. I feel like they don't quite understand sound business principles like Platform Risk. >If keeping up the business afloat is your mission as a business owner, why'd you base your business off a platform you don't control? [...] Why is discord any dif…
Even comparing Discord to Slack: Slack has export capabilities.