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Remote work requires communicating more, but less frequently

ben.balter.com

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Re: Remote work requires communicating more, but less frequently

#51
post #13

Management communication style is "Communicating less, but more frequently", the opposite of OP. This explains why management likes to see more people in offices.

Keep the managers working from home and get all devs to the office?

There can actually be logic to that. Many managers spend most of their time in meetings—with people scattered around the world larger organizations. And they spend a lot of time with customers too. What’s the point of having Ann office aside from occasional in person team events?

Re: Remote work requires communicating more, but less frequently

#52

Another (unrelated) problem with Remote work is how harder is to lose weight when you stop moving throughout the day. Before the pandemic, I usually got up to make coffee, to ask for help or to make consensus with my fellow coworkers (other devs or even UX people, a few stairs away). I usually walked from work from time to time to clear up my mind. Now I barely move. I live in a small apartment. The fridge is 3 meter…

Maybe for you.

Working from home means I make healthy lunches for me. It's a lot easier to eat right when you have a full kitchen and pantry at your disposal.

Re: Remote work requires communicating more, but less frequently

#53
post #49

Earlier quoted context omitted.

> Instead of properly adapting the onboarding and mentoring But... how? Remote check-ins with juniors every 30-60 minutes? That's crazy. But that's basically the only way to replicate the in person experience. The best mentoring results for me as the mentee and for me as a mentor have been when we're sitting next to each other. The mentor can visually tell when the mentee is stuck, and mentee can tell when the mentor…

Who suggested checking in with juniors every 30-60 minutes? GP certainly didn't. You're arguing against a strawman.

Sorry I edited to include my point there. If you don't have 30-60 minute check-ins with juniors, they're not going to have the same rapid feedback that they'd get from in person mentoring.

And very importantly, I'm saying 30-60 minute remote check-ins are an absolutely insane idea that should never be implemented.

I don't know any kind of remote system that provides for anything even close to the power of in-person mentoring.

Re: Remote work requires communicating more, but less frequently

#54
I think gaming is very similar to remote working. You log in when you sit down, put in your headset and typically are available.

Work isn’t much different. My team leaves zoom standup open all day, we break into conversations all the time. It both (a) keeps everyone engaged and (b) removes blockers fast.

That said, we setup side “rooms” we can move in and out of. There is also the option not to be accessible, but it’s typical to be available

Re: Remote work requires communicating more, but less frequently

#55
post #18

This sounds great for experienced engineers, but in my experience junior workers often require bite-sized guidance in order to avoid going down rabbit holes. A 10 second conversation could easily save hours of head-banging-into-wall type work for a junior SWE (not even exaggerating). Accordingly, during the pandemic I think it was mostly the less experienced engineers suffering from low productivity and lack of confi…

Oh.. The poor juniors. Instead of properly adapting the onboarding and mentoring to the remote setting let's romanticize the good old ways that imho sucked. Let's cherrypick and pretend everything is fine. We went from offices to cubicles to open space and nobody stopped to think if it was a good idea. Wr transformed the office from a place where work actually is done to a placr where we "socialize". Work? Do that on…

> We went from offices to cubicles to open space and nobody stopped to think if it was a good idea.

People have been complaining about this development since forever. I'm not sure who that 'nobody' in your sentence is?

Re: Remote work requires communicating more, but less frequently

#56
post #52

Another (unrelated) problem with Remote work is how harder is to lose weight when you stop moving throughout the day. Before the pandemic, I usually got up to make coffee, to ask for help or to make consensus with my fellow coworkers (other devs or even UX people, a few stairs away). I usually walked from work from time to time to clear up my mind. Now I barely move. I live in a small apartment. The fridge is 3 meter…

Maybe for you. Working from home means I make healthy lunches for me. It's a lot easier to eat right when you have a full kitchen and pantry at your disposal.

I made my lunch the day before and carried it on a small tupperware (how are these called?)

Wasn't as great as fresh food but at least I made sure it was healthy.

Re: Remote work requires communicating more, but less frequently

#57

It's weird seeing all this content the past 3+ years about remote working as I've worked remotely for 20+ years. I'm not an authority on the matter (why would I be), just weird to see so much 'authority content' on it lately. Maybe there are more granular and data-driven conclusions, I'm just someone who sees the benefit of communicating information over vast distances aka the web and appreciate that it's something w…

There’s a difference between the population that worked remotely before and after Covid. The population before Covid were often highly experienced, disciplined, and proven workers. The population after Covid, was well, everyone who worked with a laptop. Not everyone is cut for working remotely. In addition, there’s a difference between 1 out 20 people working remotely full time and 20 out of 20.

I've worked remotely for about 9 years now. At the start of the pandemic I'd argue there's a wide gulf between those who knew how to work remotely because they've done it for years, and those forced into it and still figuring it out.

We spent 3 years in pandemic mode working from home for everyone. We've all figured it out by now. Go into the office if you'd like, but don't force everyone back to it.

Re: Remote work requires communicating more, but less frequently

#58
> allowing the system to optimize for throughput and flow.

Sometimes you need lots of small synchronous communications and sometimes you need and fewer large asynchronous communications.

Large asynchronous communications work when everyone already knows what they're doing. They work at a company which has already figured out its business model, built out its necessary expertise, and saturated its market, where everyone's a senior engineer. Like, I don't know, GitHub, where the OP works as a Director of Engineering.

Frequent synchronous communications allow for tight coordination in the face of business risk. This is the startup world, the "we're-still-figuring-out-what-we're-doing", "maybe-this-will-work-maybe-not" area of the company stability spectrum. Also this is the area where junior devs are with their careers, so this model is best for them, too.

This reminds me of parameters that can be used to tune garbage collection. Collectors can either be tuned for throughput, or availability, but not both. Throughput optimization translates to long stop-the-world GC pauses, where availability translates to more frequent, but smaller pauses so the application is available to take traffic.

It also reminds me of a soccer player trying to control a soccer ball. Getting the ball down the field (throughput) is often via a single really hard kick. It's fine if control is reduced, it's throughput that is needed when the ball is too far away from the goal. Conversely, controlling the ball downfield requires lots and lots of tiny touches of the foot.

One final comment: asynchronous works great for open source, so why not business? In short: business has a deadline, (hobbyist-run) open source often does not. This being the case, it's fine if the communication takes a little longer. But in a time-critical project, synchronous communication is still our friend.

Re: Remote work requires communicating more, but less frequently

#59

This sounds great for experienced engineers, but in my experience junior workers often require bite-sized guidance in order to avoid going down rabbit holes. A 10 second conversation could easily save hours of head-banging-into-wall type work for a junior SWE (not even exaggerating). Accordingly, during the pandemic I think it was mostly the less experienced engineers suffering from low productivity and lack of confi…

I think the experience of banging your head against the wall (for a bit) can be valuable. As long as the culture of the team encourages this and offers an escape hatch after a few hours (or whatever timeframe is appropriate for the problem).

I myself have also learned a lot from this. But I also see people doing it whilst they feel more pressure and less space to ask for help. That can lead to a non helpful state of a very quick shallow search for solutions. Anything complicated gets dismissed as 'will take too long', and you end up with completely suboptimal bodged solutions that, if anything, taught the wrong thing.

Learning to do things properly by banging your head against the wall is great. But only if you feel like you have the leeway to figure out how to do things properly. Without that leeway, you need the space to ask for help.

Re: Remote work requires communicating more, but less frequently

#60

This sounds great for experienced engineers, but in my experience junior workers often require bite-sized guidance in order to avoid going down rabbit holes. A 10 second conversation could easily save hours of head-banging-into-wall type work for a junior SWE (not even exaggerating). Accordingly, during the pandemic I think it was mostly the less experienced engineers suffering from low productivity and lack of confi…

That's true, but I don't see how this relates to pandemic or being remote? Also not reaching out when getting totally stuck is a bad thing, but again unrelated?

> I don't see how this relates to pandemic or being remote?

There was more friction to asking quick questions, compared to being in office. This may not be the case any longer at all companies, as it's possible that some of them solved this with new communication practices.

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