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Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

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531–540 of 546 posts

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#531

Subscription providers will be as shameless as allowed by law. Or worse. I try to cancel subscriptions immidiately after signing up when i only want the service for a limited time. For an Italian newspaper's online subscription, after contacting them for cancellation via web form, my family was informed: you have to call a number and that cancellations will only be accepted 1 day before the end of the subscription. L…

>I try to cancel subscriptions immidiately after signing up when i only want the service for a limited time.

Maddening: Apple requires iOS devs to allow a trial to run its full course even if the user cancels early. There's an exception, though. Wanna guess what it is?

Yep, Apple's own services. Cancel an Apple Music, TV, etc. trial early, and it ends immediately.

Apple: "Rules for thee, not for me."

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#532

Earlier quoted context omitted.

The thing about it is - fuck them - I'm not paying someone who scammed money out of me, no matter how they threaten me. If debt collection is part of that scam, then fuck them too.

I respect your feelings, and as I said upthread I do want it to become mandatory for cancellation to be as easy as signing up. Gym membership cancellation hassles are an awfully common abusive scam that should be legislated or regulated away and turned to something that’s actually fair for both sides instead of predatory. My earlier replies to you were simply discussing the law as it is and the practices and conseque…

I think that my responses might perhaps provide you some insight that the way the world currently works is not necessarily bound by your legal rules.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#533

Earlier quoted context omitted.

Yes, you're right, it's not possible for "a company" to commit fraud and still be a company, right? If the world worked like that, you would expect to find many examples of companies committing fraud. And you'd never find a bank like Wells Fargo committing fraud for money, right? Because surely they wouldn't be a bank? And you'd never find a company violating its own user privacy rules, like Facebook, because they'd…

I looked into this a bit. If your subscription is inactive you can reactivate it at anytime. If you log into Netflix through an app and you don't have an active subscription because it was canceled normally it will prompt you with something like "Re-activate account" or "Re-activate subscription". I do want to correct something I said. You said that Netflix doesn't really know it's you. My response was that you gave…

> No, nor is it deception just because they only asked your dad

Did you think you were replying to OP? I'm not OP, my dad is not involved.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#534

Earlier quoted context omitted.

Actually, at least for this system, it is more like a common API enforced by e-Devlet with a client on e-Devlet, rather than the government tracking your subscriptions. Every time you open the page for this central cancellation system, it queries the providers' servers using a token generated from your digital key (so you can't query random people's info) and shows you if you have a subscription with them or not. If…

This is amazing. Really, truly incredible. How many other countries have this? It should be promoted - I want this in Norway! Has any of the code and infrastructure been open sourced?

Unfortunately not that I know of. Probably some executive thinks security by obscurity is a real thing. In my opinion any software developed using taxpayer money must be licensed copyleft.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#535

Subscription providers will be as shameless as allowed by law. Or worse. I try to cancel subscriptions immidiately after signing up when i only want the service for a limited time. For an Italian newspaper's online subscription, after contacting them for cancellation via web form, my family was informed: you have to call a number and that cancellations will only be accepted 1 day before the end of the subscription. L…

>I try to cancel subscriptions immidiately after signing up when i only want the service for a limited time. Maddening: Apple requires iOS devs to allow a trial to run its full course even if the user cancels early. There's an exception, though. Wanna guess what it is? Yep, Apple's own services. Cancel an Apple Music, TV, etc. trial early, and it ends immediately. Apple: "Rules for thee, not for me."

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Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#536
post #81

Earlier quoted context omitted.

Does the government really need to know every subscription that every person in the county has? This seems like massive overreach/invasion of privacy.

Well, the government can access your bank logs, so I don't think them seeing you have a TV and internet subscription is an issue. It's a great benefit of having an authoritarian government.

Surely, in theory at least, they require a subpoena/warrant. Perhaps I am hopelessly naive.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#537

Earlier quoted context omitted.

No the onus is not on the customer to not step on the landmine.

My point is that we don't know if it was a landmine or a very clearly labeled bit of C4 with a lever next to it labeled "explode". I've logged into a cancelled Netflix account before, and while they definitely want you to renew, there's a very clearly marked button that includes the renewal price. If OP's dad absent-mindedly clicked that button, that's a very different story than if simply logging in and navigating t…

There should be no lever named “explode”. That is the flaw.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#538
post #198

Earlier quoted context omitted.

“After the final date” is a key phrase in the comment I replied to. The word “after” is there. If you stay a day past your lease your landlord can charge you the next month’s rent. If you take a wrong turn and accidentally enter a toll highway you’ll get charged a toll, automatically in many places. If you forget to turn your faucet off you’ll pay for water and sewer usage even if you said you didn’t need the water.…

Just as a thought exercise, if you were actually defending Netflix, what would you change in your comment?

Do my words have to change for my intentions to change?

If I say “that’s so hot” I can be talking about sexual intercourse or my microwaved hot pocket.

Same words, different intent, different meaning.

Netflix being wrong and the customer being wrong are not mutually exclusive. At some point it has to be acknowledged that adults are responsible for navigating the world and paying attention.

Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#539
post #301

Earlier quoted context omitted.

Lol this even fits with how they do PR reviews and code critiques. When I submit a long PR for review, I know that none of the comments will be substantive or useful. They'll just be meta-critiques about how the headers aren't alphabetized or private members need to come after public. Not about the actual content.

if you can't even clean the basic stuff up to whatever formal or informal coding standard there is, then why should anyone look deeper? yes, that stuff is unimportant to function. however, if you are getting such comments it means that there is an established standard, and willfully (or sloppily) ignoring it is the problem. there's also the problem of bike-shedding. but then again if you take the time to be meticulou…

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Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal

#540

Why is it still the norm in the US to allow companies to charge their customers whenever they please, without the customers having any control? In India, businesses are required to get a consent, at the time of subscription, to charge the customer on a recurring basis. This is called an e-mandate and requires multi-factor authentication to create. The card holder can cancel the mandate online, through their bank, wit…

When you sign up, you are agreeing to the contract ("I agree to the terms and conditions"). Those terms and conditions legally dictate what you are agreeing to and how you will be charged, and what conditions are necessary to break that contract. They aren't allowed to charge you whenever they please, without customer control, they have to abide by the contract. Unfortunately, most people don't read the contract, and…

It's not unfortunate that most people don't read contracts - it's unfortunate that services create such dense contracts int their defense, knowing full well no one reads them.

I propose the following: a ToS is accompanied by an audio transcription playing at average speaking speed. A person can only use the service after the whole thing plays. We'd quickly see a race for short ToS.

Or maybe require layers to accept ToS. If lawyers wrote them, maybe it would be helpful for a lawyer to read them to consumers! They could even amend it and negotiate changes with the service provider - maybe the terms are not compatible with their client's Terms of Consuming.

These are just joke scenarios, but they show the power imbalance between service and consumer.

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