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Is Apple making implausible iPhone satisfaction claims?

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Re: Is Apple making implausible iPhone satisfaction claims?

#91

Post by jonas-w »

ridiculous_fish wrote: post #35
jonas-w wrote: post #28

Earlier quoted context omitted.

Later on they said they use Mailtrack [0]. I looked at their FAQ and they just use a tracking pixel. I don't really think that mail clients in a coorporate environment (i.e. Apple) download external images automatically. Mailtrack seems to be confident, that only 5-10% of recipients aren't "trackable" [1], but I haven't seen a mail client that by default downloads external media in a while. [0] https://mailtrack.io […

See my peer comment: Apple Mail really does download external images automatically, on a server to hide your IP address. It then rewrites those emails to reference the cached images from the server. Every tracker pixel sent to a mail account with this feature will be counted as read, whether or not the user opens it.

Maybe my knowledge about Mail clients is a bit skewed, because I'm using open source Mail clients on every platform (Thunderbird, K-9 Mail, Evolution), and they always block External content by default. But I thought this was the standard today, but I guess loading them on the server is a bit more UX friendly instead of blocking remote content, although I wouldn't want it.

Re: Is Apple making implausible iPhone satisfaction claims?

#92

Post by ars »

threeseed wrote: post #80
sezycei wrote: post #37

Earlier quoted context omitted.

> utterly impossible No, it's not. Unbelievably unlikely? For sure.

No it's very likely in fact. iPhone has been around for 15 years so there almost isn't a person on this planet who doesn't know (a) what it is, (b) what the competition is and (c) whether it's a right fit for them. So if you're surveying existing users you're talking to people who knew before they purchased the iPhone that it was going to be a suitable fit for them. So of course the survey is going to be highly biase…

People buy things all the time that are not a perfect fit, just the best they are able to get at that time. Or they are forced into it for other reason.

99% is not possible. Nothing on Earth has a 99% satisfaction rating - not even breathing.

Re: Is Apple making implausible iPhone satisfaction claims?

#93

Post by rahkiin »

buffington wrote: post #88
camillomiller wrote: post #82

Earlier quoted context omitted.

> America’s favorite holiday, Thanksgiving, enjoys 82% popularity according to a 2023 survey by Statista. Memorial Day comes in second at 77%. > The three most popular movies of all time on IMDB are The Shawshank Redemption, The Godfather and The Dark Knight. They have ratings of 9.2, 9.2 and 9.0 respectively. These examples are so orange and apples it’s baffling the authors even came up with them. You compare the mo…

That's not what's being compared. It's the rating those things received compared to the rating of the phone. I think it's fair to include the ratings of the highest rated [whatever] to compare to the ratings of another [whatever]. The author is saying "even people's favorite things don't get such high ratings."

Better would be to ask everybody who watched Shawshank Redemption: ‘were you satisfied with the movie?’. A 9.2 on imdb is not equal to 92% satisfaction due to granularity in the answer options

Re: Is Apple making implausible iPhone satisfaction claims?

#94

Post by [deleted] »

tgv wrote: post #86
loeg wrote: post #58

The original title, "Apple claims 99% iPhone 14 satisfaction. Is that possible? (No). We investigate" (which this was submitted under originally) is less click-baity than the current version: "Is Apple making implausible iPhone satisfaction claims?"

The advantage is that the answer to the title question is yes for once.

[deleted]

Re: Is Apple making implausible iPhone satisfaction claims?

#95

Post by ricardobeat »

beebmam wrote: post #6

I've yet to use a single iphone that I was satisfied with. My last experience with an iphone was when my GPS began to malfunction and Apple's proposed solution was to have me buy a brand new iphone at no discount.

GPS malfunction? There’s something I haven’t heard in 15 years of smartphones.

Re: Is Apple making implausible iPhone satisfaction claims?

#96

Post by throw47474777j »

goldenjm wrote: post #62
asutekku wrote: post #7

They are using Google reviews as proxy for customer satisfaction. I really can't take rest of the article seriously after that, knowing anyone can leave a review at Google and there's no guarantee they own the phone. Sure, 99% satisfaction rate is pretty much impossible, but if all Apple asked was "are you satisfied with iPhone 14" with "yes" & "not at all" options and only surveyed iPhone 14 owners, I can easily see…

I'm quoted in the post. We're using Google reviews as one of several imperfect comparison points to Apple's 99% claim. You're absolutely right about a key downside to Google reviews. The limited information 451 provides on their survey methodology shows that they aren't asking about satisfaction as a yes-or-no style question. If you want to go really deep on online review manipulation, I'm co-author of this research…

> I'm quoted in the post.

Quoted by your employee who wrote the post? At your request? To generate traffic for your site?

Re: Is Apple making implausible iPhone satisfaction claims?

#98

Post by mgh2 »

asutekku wrote: post #7

They are using Google reviews as proxy for customer satisfaction. I really can't take rest of the article seriously after that, knowing anyone can leave a review at Google and there's no guarantee they own the phone. Sure, 99% satisfaction rate is pretty much impossible, but if all Apple asked was "are you satisfied with iPhone 14" with "yes" & "not at all" options and only surveyed iPhone 14 owners, I can easily see…

> A sample limited to accredited business and technology professionals who consider themselves early adopters and spend a lot on gadgets is, of course, not representative of iPhone purchasers generally.

1. Granurality: as OC mentioned, w/ an overall satisfaction "yes or no" method can reach there.

2. Bias: Pretty sure they did the research before releasing the product to get feedback from a loyal subset base/target customers.

Why would a study include non-Apple users if they have never used or refuse to use Apple products? Wouldn't this be biased if they are included to be "representative"?

I know people who don't use Apple products yet are vocal critics...humans can be highly ignorant creatures

Re: Is Apple making implausible iPhone satisfaction claims?

#99

Post by wilg »

barbariangrunge wrote: post #85
wilg wrote: post #42

Earlier quoted context omitted.

Bloat is often just things you don't care about.

What are you talking about? Computers are thousands of times faster than they used to be, but performance is like half. Look up videos of people running old operating systems on old hardware, how everything happens instantly, even without ssds. The only improvement we've had is in games and web apps, and web apps are a mess

no
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