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Is Apple making implausible iPhone satisfaction claims?

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Re: Is Apple making implausible iPhone satisfaction claims?

#21

Earlier quoted context omitted.

Is carrier lock still a thing in the US?

I think it is, but it's not like you can't get unlocked iPhones in the US. I think carriers also are required to unlock your phone if you ask them, but I may be imagining that.

Yes, they have to unlock after contract ends.

https://www.fcc.gov/general/cell-phone-unlocking

Re: Is Apple making implausible iPhone satisfaction claims?

#23

Earlier quoted context omitted.

Is carrier lock still a thing in the US?

I think it is, but it's not like you can't get unlocked iPhones in the US. I think carriers also are required to unlock your phone if you ask them, but I may be imagining that.

Yes att is fine with unlocking after contract is done.

Re: Is Apple making implausible iPhone satisfaction claims?

#24
post #7

They are using Google reviews as proxy for customer satisfaction. I really can't take rest of the article seriously after that, knowing anyone can leave a review at Google and there's no guarantee they own the phone. Sure, 99% satisfaction rate is pretty much impossible, but if all Apple asked was "are you satisfied with iPhone 14" with "yes" & "not at all" options and only surveyed iPhone 14 owners, I can easily see…

> I really can't take rest of the article seriously after that, knowing anyone can leave a review at Google and there's no guarantee they own the phone.

Do you mean you can't take Apple seriously? The article is calling out this issue, not engaging in it.

> I can easily see the number being 99%.

No, it can't. It's utterly impossible for it to be 99% unless it's fake data.

Re: Is Apple making implausible iPhone satisfaction claims?

#25
post #5

If only there’s no carrier lock and photos can be backed up easily to personal storage.

that all has worked in the US for 15 years or more, i'm one who has done that at least as far back as 18 years ago, though it might not be what everyone does.

possibly one can get a phone subsidized and locked until an extortion fee is paid, though, or get a phone from work that an employer didn't pay to have unlocked.

Re: Is Apple making implausible iPhone satisfaction claims?

#26
post #10

"They opened our email 73 times, but didn’t respond." This counter does not work right? I know it is a minor thing, but I immediately stopped reading further. I have a problem...

Right, especially with Apple.

Apple's Protect Mail Activity feature, which is on by default, "opens" all emails received on a server, to hide the user's IP address. This causes emails with tracker pixels to be falsely reported as read.

For a while, I was confused why all of my GitHub notifications were being marked as read!

https://twitter.com/ridiculous_fish/status/14604379978667376...

Re: Is Apple making implausible iPhone satisfaction claims?

#27
So obviously 99% is impossibly high, but iPhones (and well made flagship phones in general) being some of the most popular things ever made wouldn’t be very surprising to me. People’s lives revolve around their phones. They’re probably people’s most used item after their bed. And for the most part they work really well. That 20% of people don’t like Thanksgiving and the Shawshank redemption isn’t surprising to me, and I don’t think that means the iPhone couldn’t have higher than 90% approval rating.

(Especially since a lot of people who don’t like iPhones would have gone to Androids at this point anyway, so current iPhone customers is a somewhat self selecting demographic)

Re: Is Apple making implausible iPhone satisfaction claims?

#28
post #10

"They opened our email 73 times, but didn’t respond." This counter does not work right? I know it is a minor thing, but I immediately stopped reading further. I have a problem...

Later on they said they use Mailtrack [0]. I looked at their FAQ and they just use a tracking pixel. I don't really think that mail clients in a coorporate environment (i.e. Apple) download external images automatically. Mailtrack seems to be confident, that only 5-10% of recipients aren't "trackable" [1], but I haven't seen a mail client that by default downloads external media in a while.

[0] https://mailtrack.io [1] https://mailtrack.io/hc/en-us/articles/360005941037-Why-is-M...

Re: Is Apple making implausible iPhone satisfaction claims?

#30

Give me an iPhone 5 that’s fast enough to run an os that has all the software bloat we have today. Then, stop adding more bloat to force us to buy newer hardware

Ironically, in one of their other articles (also based on google reviews) they claim iPhone 5 is the least liked iPhone.
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