Earlier quoted context omitted.
Never lose your 2FA backup codes or you're locked out of your account forever if you lose your 2FA device - despite support having a verification process to remove 2FA in the event you lost your codes - the support tickets are ignored or unmonitored. I was also a happy DO customer for the last 5 years or so. But now I'm locked out of my account. My fault for losing my codes (DO are the only backup codes I can't seem…
I'm literally in thee process of trying to do this right now and have gotteen responses from their support within an hour or two, including late at night. Maybe stuff got better, but 2FA Recovery seems to not be as bad as you're saying.
This is my "Sent" folder: https://imgur.com/a/3D1FSYz
Initial ticket was sent to Support on Jan 23rd, I bumped and asked if there was any issue with the information I provided on Jan 29th or if they needed more information, I then provided February's payment on Feb 7th. I wanted the answer to "The date and amount (in USD) of the last billing transaction by DigitalOcean." to be up-to-date since January's was no longer a valid answer for the information that was being requested.