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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#191

Post by truetraveller »

minsc_and_boo wrote: post #62
turtlebits wrote: post #6

Earlier quoted context omitted.

Indeed. Sounds good in principle, but how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?

There are hidden reputation and anti-fraud mechanisms at play in a lot of consumer areas (incentives, reviews, etc.), it would be trivial to apply them to this too. Most fraudulent activity isn't attacking competitors, as it's prohibitively expensive, but instead propping up their own reputation. i.e. Amazon's fake reviews are mostly five-stars.

>prohibitively expensive

Very inexpensive. Especially when expensive products are involved + few competitors. The ROI is massively good.

Re: Digitec Galaxus now displays warranty score and return rate

#192

Post by eterevsky »

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

It's also super easy to return bought products.

Re: Digitec Galaxus now displays warranty score and return rate

#193

Post by config_yml »

RajuVarghese wrote: post #188

This post in HN has made my day! I have been a Digitec customer for over 15 years and I still buy all my tech items from them. Or from Galaxus if it is a non-tech. I am thrilled to see this "little Swiss" company getting wider exposure. I am glad to say that my overall experience with them has been 5-star. I remember I bought computer components from them in the early days as that was the cheapest way to get a custom…

I also bought my first PC with them in 2001. Back then their site was just for ordering custom pc’s. I spent hours on their site building the perfect custom setup. Then went to pick it up at their “warehouse” which was just a room with racks full of pc components and the guys sitting on the floor building the machines haha.

Re: Digitec Galaxus now displays warranty score and return rate

#194

Post by eterevsky »

lclc wrote: post #161
moffkalast wrote: post #77

Earlier quoted context omitted.

The pricing is on another level as well.

Electronics are actually cheaper in Switzerland than in most countries, thanks to low VAT.

I don't think so. It might be a bit cheaper than in other European countries, but it's probably more expensive than in the US.

Re: Digitec Galaxus now displays warranty score and return rate

#195

Post by eterevsky »

extua wrote: post #12
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

Slow delivery for Galaxus means in a couple of days instead of tomorrow.

Re: Digitec Galaxus now displays warranty score and return rate

#196

Post by aix1 »

lwkl wrote: post #91
moonchrome wrote: post #64

Earlier quoted context omitted.

Considering how many of my Balkan countrymen moved there I doubt this works.

Switzerland is pretty effective at assimilating second generation migrants thanks to the dual education system. The kids of your countrymen are probably all in middle class jobs and raising a family.

Could you expand on the education system and how it helps assimilate second-generation migrants? Thanks.

Re: Digitec Galaxus now displays warranty score and return rate

#197

Post by snovv_crash »

cvccvroomvroom wrote: post #167

My mind is blown. I don't know how sustainable this is without manufacturers pulling products or filing lawsuits.

This is the biggest online retailer in Switzerland, and they got to this position by being the most trustworthy. People will pay a small premium over other places because they know it will always arrive in good condition, quickly, with accurate descriptions and easy returns. There are also physical locations you can go to for pickup, returns, etc. if you need a person to speak to.

Re: Digitec Galaxus now displays warranty score and return rate

#198

Post by eps »

jb1991 wrote: post #164
eps wrote: post #149

Earlier quoted context omitted.

Not that I don't believe you, but do you have a source for that?

My own life experience in the EU is my source.

Yeah, I assumed as much that's why I asked.

Your top comment implied that it's a norm in the EU. It is not. It's very much retailer-specific.

Re: Digitec Galaxus now displays warranty score and return rate

#199

Post by ahtihn »

posix86 wrote: post #157
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

This might be a factor but it must be stated that the primary reason why international players had trouble penetrating Swiss markets was due to trade regulations which prevent retailers to sell anything duty-free or at a reasonable duty in Swiss markets. This is why Amazon et. al. don't even attempt to sell there; you're simply not competitive if you have to add 8% or something on top of every item. If you open Amazo…

This sounds a bit surprising. Tons of online clothes retailers ship to Switzerland.

8% doesn't matter that much, you'll see bigger differences than that for the same item between different retailers within Switzerland. A lot of people here don't shop around and aren't that price sensitive.

Re: Digitec Galaxus now displays warranty score and return rate

#200

Post by sfc32 »

I live in Switzerland and shop a lot from Galaxus. This new initiative is very welcome and innovative, I hope other retailers follow and especially manufacturers stop shopping products that end up in landfill.

Galaxus is great in terms of range and delivery time. They have local stores in city centers where you can pick up items to get them even quicker and avoid the packaging associated with shipping.

However, their return policy is terrible. If you return something with an opened box, there is a 10% return tax. https://www.galaxus.ch/en/wiki/560

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