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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

161–170 of 281 posts

Re: Digitec Galaxus now displays warranty score and return rate

#161

Earlier quoted context omitted.

The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.

The pricing is on another level as well.

Electronics are actually cheaper in Switzerland than in most countries, thanks to low VAT.

Re: Digitec Galaxus now displays warranty score and return rate

#162
post #3

I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…

So direct repair service network works well to make the rate lower. It looks good incentive for all. Shop don't need support cost, customer get better service, manufacturer make products looks reliable.

Re: Digitec Galaxus now displays warranty score and return rate

#163
post #40

Earlier quoted context omitted.

IIRC, Amazon has an option to delay delivery and you get some credits.

Prime delivery day is awesome, especially sharing the same house with someone that orders excessively. We tend to order things throughout the week, then have to deal with a mountain of shipping waste. Prime delivery day condenses the orders as best possible. It's not like I need every single item within 24 hours...

Somewhat tangential, but can't help sharing: It's counter-intuitive, but you should feel good ordering things with same-day delivery, even if you don't need it and it "feels" wasteful. Energy-intensity of delivery basically boils down to "did it go on an airplane?". If so, it has a ton of emissions associated with it. If not, it doesn't. And (of course) the less distance the item has to travel, the less emissions. If it can be delivered same-day, then it's not going on an airplane, and it's not traveling very far.

Re: Digitec Galaxus now displays warranty score and return rate

#164
post #149
post #143

Earlier quoted context omitted.

True, there are some obvious exceptions. But suppose I buy a vacuum cleaner and use it for a month and don't like it, doesn't matter how much I used it, I can return it in the EU.

Not that I don't believe you, but do you have a source for that?

My own life experience in the EU is my source.

Re: Digitec Galaxus now displays warranty score and return rate

#165

Earlier quoted context omitted.

Believe it or not, but theirs are the lowest prices in Switzerland.

Oh I believe it. But that's kind of like being the poorest billionaire, you're still a billionaire. With the EEA being what it is, I'm really surprised they can keep afloat since ordering from literally anywhere else ought to be cheaper just by labour costs involved alone. These days even Amazon.de doesn't get many of my orders anymore since they're reselling the exact same crap Aliexpress has for a quarter of the pr…

I’m not sure what point you’re making. How is that issue related to labor in Europe? Amazon US is all white-label Aliexpress stuff too, but the minimum wage here is literally $7.25 an hour, many states have zero sales tax, and there’s no VAT.

Re: Digitec Galaxus now displays warranty score and return rate

#166

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

If you’re not home and the package doesn’t fit your mailbox, they will just leave it in front of the door of the apartment complex. Lived there for two and a half years and nothing was ever stolen.

Re: Digitec Galaxus now displays warranty score and return rate

#168
post #48
post #31

Earlier quoted context omitted.

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

I’d really like to experience this. Is this something I could do on a week-long hiking trip? Where can I get more info?

Re: Digitec Galaxus now displays warranty score and return rate

#169
post #84
post #76

Earlier quoted context omitted.

How is it different?

For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.

Wow. That's a huge difference.

I purchased a Chinese brand scooter from a US-based dealer.

Their customer service was awful. They had a phone number that changed often and didn't work, and lied about their intent to honor warranty claims. It was broken for 4 months. In the end, they decided to cancel my warranty and refuse any further assistance because I dared to ask for a functional product.

I suggest no one ever buy a Kaabo scooter from any of the 3 major dealers in the US.

Kaabo itself is even worse providing no support to customers at all.

Re: Digitec Galaxus now displays warranty score and return rate

#170

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

> they or their repair center marked it as a no fix, recycled the card and I was credited the amount I paid, sadly that was during the GPU crunch

I bet somebody kept that GPU, fixed it, and flipped it.

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