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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

141–150 of 281 posts

Re: Digitec Galaxus now displays warranty score and return rate

#141

The largest shareholder in Digitec Galaxus AG is Migros [1], which is a cooperative federation with more than 2 million members. [1] https://en.wikipedia.org/wiki/Migros

It thrills me to pieces seeing Migros and Galaxus on here. I wish there was something remotely similar to Migros in the US.

Re: Digitec Galaxus now displays warranty score and return rate

#142
post #113

Earlier quoted context omitted.

* if unopened and unused.

Is your asterisk intended for the EU or the US? in the EU, you can return things after using them, no problem

Depends on the goods. Not many places will accept returns for opened/used underwear, for example. Same with digital goods (dvd/cd/games), if the seal is broken the shop will not accept a return.

Re: Digitec Galaxus now displays warranty score and return rate

#143
post #142
post #113

Earlier quoted context omitted.

Is your asterisk intended for the EU or the US? in the EU, you can return things after using them, no problem

Depends on the goods. Not many places will accept returns for opened/used underwear, for example. Same with digital goods (dvd/cd/games), if the seal is broken the shop will not accept a return.

True, there are some obvious exceptions. But suppose I buy a vacuum cleaner and use it for a month and don't like it, doesn't matter how much I used it, I can return it in the EU.

Re: Digitec Galaxus now displays warranty score and return rate

#144
post #133

Earlier quoted context omitted.

>>all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account Exactly the same as with Amazon here in the UK then. They have every retailer in this country absolutely beat on their approach to customer support - it's always no faff, easy, often instant refund, none of this waiting 60 minutes on the phone to speak with unhelp…

As long as it's within 30 days.. Consumer laws give a much longer window, and the retailer is responsible for resolving the issue [0], but any time I've had to try and get something replaced after the time limit it's involved going back to the original seller, hoping they still exist in the world of random TM company names. Never understood how Amazon gets away with this. 0: https://www.which.co.uk/consumer-rights/ad…

I've had Amazon refund me even a full year after purchase, no problem. Basically you go on chat, say you have a problem with some item, they say "please contact manufacturer" to which you say "I'd like you to resolve this problem under the consumer rights act as you are the retailer who sold me this product" and 10/10 times they just go "ok, would you like a refund or a replacement". Then I have the refund 10 minutes later. I've had hundreds and hundreds of orders from Amazon in the last few years and this hasn't failed me once.

Re: Digitec Galaxus now displays warranty score and return rate

#145
post #66

Earlier quoted context omitted.

Is this a thing? People do that?

In reasonably prosperous societies that take care of all their members and lack the cult of individualism, this is quite normal. Visible inequality, corruption, systemic persecution, and dire poverty tend to erode trust.

Perhaps... But Switzerland is one of the most atomised, individualistic societies I've lived in. Swiss social trust mostly comes from an abundance of means, as far as I can tell. When you've got a full belly and a roof over your head, crime just isn't as attractive.

Re: Digitec Galaxus now displays warranty score and return rate

#147
post #52

Is this really worth article? Czech online shops publish reliability of products for years. 2nd biggest shows reliability, for instance iphone 12 has 99% https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... the biggest shop does inverse how many (1%) used warranty https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm this is worth checking before buying something because 97% reliability is for instance extre…

This might be true, but both czc and alza have much to learn from digitec/galaxus regarding their website useability/cleanliness/etc. Alza nowadays is closer to Aliexpress than anything else with their endless dark patterns/spam/clutter.

I wish we had something like Digitec/Galaxus in Czechia. Mironet is probably the closest, but their product range is limited and they're still not quite there.

Re: Digitec Galaxus now displays warranty score and return rate

#149
post #143
post #142

Earlier quoted context omitted.

Depends on the goods. Not many places will accept returns for opened/used underwear, for example. Same with digital goods (dvd/cd/games), if the seal is broken the shop will not accept a return.

True, there are some obvious exceptions. But suppose I buy a vacuum cleaner and use it for a month and don't like it, doesn't matter how much I used it, I can return it in the EU.

Not that I don't believe you, but do you have a source for that?

Re: Digitec Galaxus now displays warranty score and return rate

#150

Earlier quoted context omitted.

The pricing is on another level as well.

Believe it or not, but theirs are the lowest prices in Switzerland.

Oh I believe it. But that's kind of like being the poorest billionaire, you're still a billionaire.

With the EEA being what it is, I'm really surprised they can keep afloat since ordering from literally anywhere else ought to be cheaper just by labour costs involved alone. These days even Amazon.de doesn't get many of my orders anymore since they're reselling the exact same crap Aliexpress has for a quarter of the price.

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