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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#71

Post by [deleted] »

rconti wrote: post #59
sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

(In the US) I deal with the manufacturer for warranty claims. How does the retailer know? Is the system different in Switzerland? Or has this one retailer decided to take on being a arbitrator of warranty claims?

[deleted]

Re: Digitec Galaxus now displays warranty score and return rate

#73

Post by sschueller »

rconti wrote: post #59
sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

(In the US) I deal with the manufacturer for warranty claims. How does the retailer know? Is the system different in Switzerland? Or has this one retailer decided to take on being a arbitrator of warranty claims?

The law requires the retailer to deal with warranty claims. The law also requires a 2 year warranty minimum. Additionally a retailer must take back old electronics and recycle them at no cost to the customer.

Re: Digitec Galaxus now displays warranty score and return rate

#74

Post by gggggg5 »

cosmodisk wrote: post #41
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

I have a feeling not many Swiss buy a satnav, go on a two week trip with it and then return just before the return policy ends.

I have a feeling not many people buy satnavs in 2023.

Re: Digitec Galaxus now displays warranty score and return rate

#75

Post by TrueSlacker0 »

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> - price history so you can see when sales are fake

in case you were unfamiliar https://camelcamelcamel.com/ does this for amazon

Re: Digitec Galaxus now displays warranty score and return rate

#76

Post by gggggg5 »

jb1991 wrote: post #28
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

> Interestingly enough, the culture of returns in Switzerland is very different compared to the US. The culture of returns in all of the EU, too, is very different than the US.

How is it different?

Re: Digitec Galaxus now displays warranty score and return rate

#77

Post by moffkalast »

karamanolev wrote: post #49
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.

The pricing is on another level as well.

Re: Digitec Galaxus now displays warranty score and return rate

#78

Post by LazyMans »

amf12 wrote: post #40
extua wrote: post #12

Earlier quoted context omitted.

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

IIRC, Amazon has an option to delay delivery and you get some credits.

Prime delivery day is awesome, especially sharing the same house with someone that orders excessively. We tend to order things throughout the week, then have to deal with a mountain of shipping waste. Prime delivery day condenses the orders as best possible. It's not like I need every single item within 24 hours...

Re: Digitec Galaxus now displays warranty score and return rate

#79

Post by vbezhenar »

huhtenberg wrote: post #65
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

Their whole web UI is a masterpiece. Super clean, very logical, everything exactly you'd expect it to be, superb filtering system for searching through long product lists, etc. It's also super-snappy, at least from within Switzerland.

Access denied. But it was pretty fast, I admit. Zero JS, no weird CSS, just pure content. I almost liked it.

Re: Digitec Galaxus now displays warranty score and return rate

#80

Post by kuboble »

ddalex wrote: post #31
sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

> absolutely that! Coming from a country with very low trust both ways I was surprised that the swiss car mechanic (big chain from vw) didn't allow me to pay at the shop and didn't even tell me how much it will be because he'll calculate it later.

Also the fact that most online businesses allow late payment via invoice shipped with the goods feels crazy.

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