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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#61

Post by jchw »

amf12 wrote: post #40
extua wrote: post #12

Earlier quoted context omitted.

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

IIRC, Amazon has an option to delay delivery and you get some credits.

One weird thing is that it seems like they play a bit fast and loose with the actual meaning of this. Several times I've ordered for "Prime day" because I didn't care and then later got a notification because they just shipped it early anyways. No real complaint per se, but it was still odd.

Re: Digitec Galaxus now displays warranty score and return rate

#62

Post by minsc_and_boo »

turtlebits wrote: post #6
ndsipa_pomu wrote: post #5

That looks to be a great idea to me to replace faked user reviews on well known shopping sites. I expect it could be games though

Indeed. Sounds good in principle, but how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?

There are hidden reputation and anti-fraud mechanisms at play in a lot of consumer areas (incentives, reviews, etc.), it would be trivial to apply them to this too.

Most fraudulent activity isn't attacking competitors, as it's prohibitively expensive, but instead propping up their own reputation. i.e. Amazon's fake reviews are mostly five-stars.

Re: Digitec Galaxus now displays warranty score and return rate

#63

Post by rrgok »

sureglymop wrote: post #53
rrgok wrote: post #47

Even tough I like this feature. The title is misleading. It doesn't show the return rate of the product you are seeing. Example, Go here, randomly chosen https://www.digitec.ch/en/s1/product/yamaha-rx-v4a-52-channe... And then scroll down and click warranty and then click "Detailed view", it says > How often does a product of this brand in the «AV Receiver» category have a defect within the first 24 months? This does…

Click on "Returns" instead of "Warranty".

It says almost the same: "How often is a product of this brand in the «XXXX» category returned"...

It doesn't says how often the product I'm seeing is returned. But A product of the brand BBBB in the category XXXX is returned.

I don't know, it is still a useful metric nonetheless. But it is still a misleading title.

Re: Digitec Galaxus now displays warranty score and return rate

#64

Post by moonchrome »

dguest wrote: post #48
ddalex wrote: post #31

Earlier quoted context omitted.

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

Considering how many of my Balkan countrymen moved there I doubt this works.

Re: Digitec Galaxus now displays warranty score and return rate

#65

Post by huhtenberg »

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

Their whole web UI is a masterpiece.

Super clean, very logical, everything exactly you'd expect it to be, superb filtering system for searching through long product lists, etc. It's also super-snappy, at least from within Switzerland.

Re: Digitec Galaxus now displays warranty score and return rate

#66

Post by aliqot »

dguest wrote: post #48
ddalex wrote: post #31

Earlier quoted context omitted.

> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

Is this a thing? People do that?

Re: Digitec Galaxus now displays warranty score and return rate

#67

Post by pifm_guy »

rconti wrote: post #59
sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

(In the US) I deal with the manufacturer for warranty claims. How does the retailer know? Is the system different in Switzerland? Or has this one retailer decided to take on being a arbitrator of warranty claims?

In Europe, by law it is the retailer responsible for warranty claims.

Many manufacturers will also offer warranty service, and it is up to you the customer which you want to use. Often manufacturers try to persuade you to contact them first because it costs them less than a refund would (typically retailers just refund rather than attempt a repair or replacement)

Re: Digitec Galaxus now displays warranty score and return rate

#68

Post by gambiting »

sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

>>all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account

Exactly the same as with Amazon here in the UK then. They have every retailer in this country absolutely beat on their approach to customer support - it's always no faff, easy, often instant refund, none of this waiting 60 minutes on the phone to speak with unhelpful CS for any of the major retailers. John Lewis were the only ones approaching Amazon in the quality of their customer service, but recently that has changed for much worse and they are as hostile as everyone else.

Re: Digitec Galaxus now displays warranty score and return rate

#69

Post by wendyshu »

amf12 wrote: post #40
extua wrote: post #12

Earlier quoted context omitted.

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

IIRC, Amazon has an option to delay delivery and you get some credits.

Oh, how?

Re: Digitec Galaxus now displays warranty score and return rate

#70

Post by pifm_guy »

petodo wrote: post #52

Is this really worth article? Czech online shops publish reliability of products for years. 2nd biggest shows reliability, for instance iphone 12 has 99% https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... the biggest shop does inverse how many (1%) used warranty https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm this is worth checking before buying something because 97% reliability is for instance extre…

When I buy from AliExpress I feel like perhaps only 80% of items work properly for a reasonable lifespan...

I still buy there because I quite like the challenge of repairing the things that don't work, and prices there are typically half of what things cost on Amazon.

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