181–190 of 281 posts
Earlier quoted context omitted.
How is it different?
For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.
Earlier quoted context omitted.
reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more
That doesn't work in the US. Too much time elapsed and it's not something a credit card company would adjudicate. My one little encounter isn't something a credit card company would care about. It could be a small claims court matter if they were in the same state. It's cheaper to write-off the matter as a learning experience. Voro Motors. They're a fly-by-night operation like the other Kaabo dealers I found in the U…
Earlier quoted context omitted.
For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.
14 days minimum is only for online shopping, this is not true if you buy products in physical store(in EU).
> If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
https://europa.eu/youreurope/citizens/consumers/shopping/gua...
I guess it's one more reason to always buy online!
Is this really worth article? Czech online shops publish reliability of products for years. 2nd biggest shows reliability, for instance iphone 12 has 99% https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... the biggest shop does inverse how many (1%) used warranty https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm this is worth checking before buying something because 97% reliability is for instance extre…
This might be true, but both czc and alza have much to learn from digitec/galaxus regarding their website useability/cleanliness/etc. Alza nowadays is closer to Aliexpress than anything else with their endless dark patterns/spam/clutter. I wish we had something like Digitec/Galaxus in Czechia. Mironet is probably the closest, but their product range is limited and they're still not quite there.
Earlier quoted context omitted.
True, there are some obvious exceptions. But suppose I buy a vacuum cleaner and use it for a month and don't like it, doesn't matter how much I used it, I can return it in the EU.
The law doesn't seem to cover that, or one pretty large retailer in France is ostensibly not abiding by it. Darty.com says that you can only return an item if it can be resold as new. Basically, you may only open it to inspect it. If there are signs of use, you won't get the full refund. Other retailers, like Amazon, may not care about this and refund fully no questions asked. But in my experience, Amazon is pretty u…
https://europa.eu/youreurope/citizens/consumers/shopping/gua...
>If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
In my experience, all retailers (have not tried in France, though) follow this law.
Is this really worth article? Czech online shops publish reliability of products for years. 2nd biggest shows reliability, for instance iphone 12 has 99% https://www.czc.cz/apple-iphone-12-128gb-green/301129/produk... the biggest shop does inverse how many (1%) used warranty https://m.alza.cz/iphone-12-64gb-cerna-d6216436.htm this is worth checking before buying something because 97% reliability is for instance extre…
Wait... are you saying Jara Cimrman did it first?!
Earlier quoted context omitted.
The law doesn't seem to cover that, or one pretty large retailer in France is ostensibly not abiding by it. Darty.com says that you can only return an item if it can be resold as new. Basically, you may only open it to inspect it. If there are signs of use, you won't get the full refund. Other retailers, like Amazon, may not care about this and refund fully no questions asked. But in my experience, Amazon is pretty u…
If you are in Europe and you buy it online, then the retailer is obligated by law to accept the return. https://europa.eu/youreurope/citizens/consumers/shopping/gua... >If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification . In my ex…
Unfortunately, I only have French references. The actual French law is at [0]. It says that the buyer is on the hook for any depreciation resulting from handling, apart from what is necessary to determine the characteristics and good working condition of the goods. So opening the vacuum box to see that it's not missing a part or something is fine. Vacuuming your house for 2 weeks is probably not. "Determine the characteristics" is ambiguous to me, so it's not clear where the line is.
For example, Zalando, an online clothes retailer, will accept returns for garments that have been "tried on" but not "worn" [1].
LDLC, an online electronics retailer, will accept returns for items in "original condition and packaging". I expect that if I buy a mouse, use it for a week and there are marks on the pads, they won't accept the return. [2]
[0] https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI0000...
[1] https://www.zalando.fr/aide/Retour-and-Remboursement/Conditi...
Earlier quoted context omitted.
Indeed. Sounds good in principle, but how do you prevent someone from repeatedly returning items just to hurt a competitor and/or making frivolous defect/warranty claims against them?
Faking a product defect is probably way harder than just submitting a fake review. Eventually the retailer will notice that something is off as you have to send the product back and it has to be defective. How do you create a plausible warranty defect in a TV, for example?