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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#171

Post by jb1991 »

cvccvroomvroom wrote: post #169
jb1991 wrote: post #84

Earlier quoted context omitted.

For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.

Wow. That's a huge difference. I purchased a Chinese brand scooter from a US-based dealer. Their customer service was awful. They had a phone number that changed often and didn't work, and lied about their intent to honor warranty claims. It was broken for 4 months. In the end, they decided to cancel my warranty and refuse any further assistance because I dared to ask for a functional product. I suggest no one ever b…

reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more

Re: Digitec Galaxus now displays warranty score and return rate

#172

Post by lupex »

moffkalast wrote: post #150
huhtenberg wrote: post #131

Earlier quoted context omitted.

Believe it or not, but theirs are the lowest prices in Switzerland.

Oh I believe it. But that's kind of like being the poorest billionaire, you're still a billionaire. With the EEA being what it is, I'm really surprised they can keep afloat since ordering from literally anywhere else ought to be cheaper just by labour costs involved alone. These days even Amazon.de doesn't get many of my orders anymore since they're reselling the exact same crap Aliexpress has for a quarter of the pr…

They are also expanding in EEA: Germany, France, Italy for sure. I don't know about other markets.

Re: Digitec Galaxus now displays warranty score and return rate

#173

Post by Semaphor »

lupex wrote: post #172
moffkalast wrote: post #150

Earlier quoted context omitted.

Oh I believe it. But that's kind of like being the poorest billionaire, you're still a billionaire. With the EEA being what it is, I'm really surprised they can keep afloat since ordering from literally anywhere else ought to be cheaper just by labour costs involved alone. These days even Amazon.de doesn't get many of my orders anymore since they're reselling the exact same crap Aliexpress has for a quarter of the pr…

They are also expanding in EEA: Germany, France, Italy for sure. I don't know about other markets.

In Germany, they are usually close to the cheapest, but rarely the cheapest when I see them on Geizhals (price comparison site).

Re: Digitec Galaxus now displays warranty score and return rate

#174

Post by Semaphor »

nerpderp82 wrote: post #106
dguest wrote: post #48

Earlier quoted context omitted.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

In NZ and Australia I really enjoyed the farmers selling items along the road in little boxes. Carrots, fruit, etc. All on the honor system.

That’s also a thing in rural Germany.

Re: Digitec Galaxus now displays warranty score and return rate

#175

Post by brookst »

cvccvroomvroom wrote: post #167

My mind is blown. I don't know how sustainable this is without manufacturers pulling products or filing lawsuits.

Game theory that. You’re a manufacturer. This place sells a lot of your stuff. Do you sue them or pull your products? What is the EV of either action?

Re: Digitec Galaxus now displays warranty score and return rate

#176

Post by arcticfox »

fire wrote: post #158
droopyEyelids wrote: post #100

Earlier quoted context omitted.

In response Amazon did a lot to reduce price transparency. If you notice now most categories of items are constantly 'on sale' and even if camelcamelcamel picks up that fact, there are also 'coupons' available on-site for most amazon products that only alter the price under certain conditions and they're only applied at checkout. This makes it difficult for a human being trying to buy things to compare the prices, le…

if memory serves camelcamelcamel gets their pricing data directly from amazon via a source they aren't allowed to disclose, and bloomberg has previously reported that amazon gives camel^3 the data they have; given that, i'm not too certain they're the cause of amazon's consistent reduction in transparency to consumers - a lot of it feels like cruft built into their marketplace allowing for bad actors to effectively p…

having personally built an internal tool that was much more aggressive than camelcamelcamel, I can say they're not doing anything special in terms of sources (or if they are, it's totally unnecessary)

Re: Digitec Galaxus now displays warranty score and return rate

#177

Post by cvccvroomvroom »

jb1991 wrote: post #171
cvccvroomvroom wrote: post #169

Earlier quoted context omitted.

Wow. That's a huge difference. I purchased a Chinese brand scooter from a US-based dealer. Their customer service was awful. They had a phone number that changed often and didn't work, and lied about their intent to honor warranty claims. It was broken for 4 months. In the end, they decided to cancel my warranty and refuse any further assistance because I dared to ask for a functional product. I suggest no one ever b…

reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more

That doesn't work in the US. Too much time elapsed and it's not something a credit card company would adjudicate. My one little encounter isn't something a credit card company would care about.

It could be a small claims court matter if they were in the same state.

It's cheaper to write-off the matter as a learning experience.

Voro Motors. They're a fly-by-night operation like the other Kaabo dealers I found in the US. Ship from China and expect no support or warranty.

Also, no e-scooter shops will touch Kaabos because they're not designed for repair and parts are difficult to source. The wiring inside looks like spaghetti with random colors that don't match their wiring diagram and wires that go nowhere. In addition, the early model forks would break spontaneously due to manufacturing defects that lead to a number of grotesque injuries and perhaps a death or two.

PS: BBB is itself a widely-held misconception and fraud, perhaps the inverse of Yelp. It's mostly a feel good badge businesses pay for. Any business can join it and they have little incentive to police their "members" because, like binding arbitration, the "members" are the customers, not retailer's customers.

Re: Digitec Galaxus now displays warranty score and return rate

#178

Post by vladvasiliu »

jb1991 wrote: post #143
tremon wrote: post #142

Earlier quoted context omitted.

Depends on the goods. Not many places will accept returns for opened/used underwear, for example. Same with digital goods (dvd/cd/games), if the seal is broken the shop will not accept a return.

True, there are some obvious exceptions. But suppose I buy a vacuum cleaner and use it for a month and don't like it, doesn't matter how much I used it, I can return it in the EU.

The law doesn't seem to cover that, or one pretty large retailer in France is ostensibly not abiding by it.

Darty.com says that you can only return an item if it can be resold as new. Basically, you may only open it to inspect it. If there are signs of use, you won't get the full refund.

Other retailers, like Amazon, may not care about this and refund fully no questions asked. But in my experience, Amazon is pretty unique in doing this.

Re: Digitec Galaxus now displays warranty score and return rate

#179

Post by saenns »

Semaphor wrote: post #174
nerpderp82 wrote: post #106

Earlier quoted context omitted.

In NZ and Australia I really enjoyed the farmers selling items along the road in little boxes. Carrots, fruit, etc. All on the honor system.

That’s also a thing in rural Germany.

it's also a thing in Santa Cruz, CA
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