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Stripe issues

news.ycombinator.com

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Re: Stripe issues

#51

Post by m3nu »

batmaniam wrote: post #3

Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to ge…

> a bad actor using your site as a testing ground for stolen cards

Happened to me when launching a new site. Quickly refunded all payments, but still had to pay the fees.

Re: Stripe issues

#52

Post by cbsjjxhcc »

leashless wrote: post #30

If you ever wonder what the blockchain people were on about, this is what they were trying to prevent . Payments that stay paid, under all circumstances, with nobody intermediating.

Don't know why you're downvoted, this is pretty much the crux of the story. Someone has to eat chargebacks and fraud costs.

It isn't going to be your payment provider that does so.

Re: Stripe issues

#53

Post by iambateman »

mbesto wrote: post #35

> why is payment processing the most uptight industry on this planet? I cannot imagine one other business model that would require a company to treat their customers with such disrespect. There is zero compassion. There is zero regard for humanity. Why? All we're doing here is processing an online payment. I have a question every time these stories come up. What exactly is your business model and what are you selling…

I mean…the answer is that their business model is risk management with a small side of payment processing.

Imagine if they didn’t have to fight fraudulent or illegal activity…

As a result, it’s easy to see how a culture of suspicion, self-protection, and user-hostility could develop even if no one at the organization wanted it that way.

Re: Stripe issues

#54

Post by tpxl »

tptacek wrote: post #40
_fbza wrote: post #26

Earlier quoted context omitted.

Yes me, but that's unrelated. Different biz.

Gotcha. What can you tell us about your business? For every story where someone has had a real problem with Stripe, there's another where, had you posted "can I reasonably build this business on Stripe" on HN, the whole thread would be people telling you "of course not". You say you ran a major marketing campaign, but I can't find evidence of any startup other than StoreCycle associated with you, so you'll need to cu…

> had you posted "can I reasonably build this business on Stripe" on HN, the whole thread would be people telling you "of course not"

Does this justify refunding money for services rendered and goods provided? Refusing to process further transactions when someone is found in violation of terms/policies is obvious, but straight up returning money? On top of that, does Stripe not know who they do business with? I would assume you get asked what you're selling and have a chat with someone who determines whether you're legit or not.

In a company I worked for, there was serious KYC from our payment provider before we were allowed to process customer funds.

Re: Stripe issues

#55

Post by vikramkr »

Does anyone remember vaguely what the post was about? (Edit - in case it changes again the body of the post is now just "I was advised to remove this post") It looks like tis been removed and there's a comment thread below where OP seems to be potentially denying and then admitting a link to a business that some other commenter are suggesting might be shady- very confusing to see a highly updated post on the front page that seems to have been nuked in this significant a way

Re: Stripe issues

#56

Post by Gys »

mbesto wrote: post #35

> why is payment processing the most uptight industry on this planet? I cannot imagine one other business model that would require a company to treat their customers with such disrespect. There is zero compassion. There is zero regard for humanity. Why? All we're doing here is processing an online payment. I have a question every time these stories come up. What exactly is your business model and what are you selling…

Exactly my thought as well. Strongly considered to flag this. These vague complaints should stop. Either take your whining somewhere else (reddit?) or be very specific on ALL aspects.

Re: Stripe issues

#57

Post by tptacek »

tpxl wrote: post #54
tptacek wrote: post #40

Earlier quoted context omitted.

Gotcha. What can you tell us about your business? For every story where someone has had a real problem with Stripe, there's another where, had you posted "can I reasonably build this business on Stripe" on HN, the whole thread would be people telling you "of course not". You say you ran a major marketing campaign, but I can't find evidence of any startup other than StoreCycle associated with you, so you'll need to cu…

> had you posted "can I reasonably build this business on Stripe" on HN, the whole thread would be people telling you "of course not" Does this justify refunding money for services rendered and goods provided? Refusing to process further transactions when someone is found in violation of terms/policies is obvious, but straight up returning money? On top of that, does Stripe not know who they do business with? I would…

Yes, it does. There are kinds of businesses that can be run in good faith, but not on Stripe, because it's impossible to distinguish in those kinds of businesses the good actors from the bad ones. Positively, not normatively, the fact is: that is the retailer's problem, not Stripe's.

Re: Stripe issues

#59

Post by ryanSrich »

toomuchtodo wrote: post #11
tyrelb wrote: post #7

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem! Are there any other developers out…

https://news.ycombinator.com/item?id=34281730 (Show HN: List of Stripe Alternatives, 7 days ago)

Is there anything viable in that list for a SaaS startup? I can’t imagine any of those having the features or ease of use of Stripe, but I’d love to be proven wrong.

Re: Stripe issues

#60

Post by theyknowitsxmas »

tyrelb wrote: post #7

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem! Are there any other developers out…

I've been lurking thru their Reddit and Discords for a while to identify complaining businesses. Most are dropshippers, unauthorized resellers of brand names like Nike ($100,000 fine somewhere) and malware markets. All restricted businesses.
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