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Stripe issues

news.ycombinator.com

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Re: Stripe issues

#11

Post by toomuchtodo »

tyrelb wrote: post #7

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem! Are there any other developers out…

https://news.ycombinator.com/item?id=34281730 (Show HN: List of Stripe Alternatives, 7 days ago)

Re: Stripe issues

#12

Post by Keyframe »

batmaniam wrote: post #3

Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to ge…

What's the point in Stripe and services like that if they don't protect you and customers? Transfer money around? That's a low bar.

Re: Stripe issues

#13

Post by sbarre »

theyknowitsxmas wrote: post #8
tptacek wrote: post #6

Is this is "StoreCycle"? "Instant cash payouts for Shopify sites"?

How did you come to that conclusion? Sounds restricted anyway.

Not OP but username is pjyancey, some light googling brings us to:

https://www.crunchbase.com/organization/storecycle

And https://storecycle.io/ (which may be down due to the story above)

Although the Linkedin description doesn't quite align?

"Have an e-commerce brand built primarily on Shopify? Get a free, no-obligation cash offer for your business soon as 24 hours. "

Maybe they pivoted?

Re: Stripe issues

#15

Post by [deleted] »

tptacek wrote: post #9
theyknowitsxmas wrote: post #8

Earlier quoted context omitted.

How did you come to that conclusion? Sounds restricted anyway.

It's the most recent company listed for someone with the same handle. I haven't come to any conclusion, hence the question mark in the comment.

[deleted]

Re: Stripe issues

#16

Post by PetahNZ »

gsich wrote: post #5
batmaniam wrote: post #3

Stripe's customer service is pretty much nill, borderline negligence. One possible explanation could be a bad actor using your site as a testing ground for stolen cards. If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? But at this point, since Stripe has completely screwed you, I'm not sure what anyone here can say other than to ge…

>If enough has happened, then Stripe will just cut you off from everything. Do you have safeguards on your site to validate those cards? Isn't the whole point of Stripe that you don't need to do this? How can I know if a card is valid?

Are you tracking declined payments, and using the fraud/risk metrics? Doing ZIP checks and 3D secure?

Re: Stripe issues

#17

Post by nickphx »

It's not their negligence, you didn't read the fine print. Stripe is in the business of accepting as many 'merchants' as possible without doing the 'due diligence' to underwrite the risk on their transactions... Stripe waits until you've started to process transactions before they begin underwriting.. You're seeing the effects of that.

Re: Stripe issues

#18

Post by JimtheCoder »

tyrelb wrote: post #7

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem! Are there any other developers out…

Based on my experience, the harder and more in depth the approval process the merchant account has, the less likely these types of problems are to occur.

Places like Stripe have a seamless sign up process and easy integration, so a lot of people like the convenience and the low "touch".

But, as someone who runs with traditional merchant accounts and such, the more "touch" and eyeballs from my merchant account provider on what I am doing makes me feel a lot more confident. Things get mentioned and suggestions get made BEFORE the money comes into the account so everything is kosher...not after the money is made.

Sometimes a little PITA upfront is worth it in the long run...

Re: Stripe issues

#19

Post by theyknowitsxmas »

sbarre wrote: post #13
theyknowitsxmas wrote: post #8

Earlier quoted context omitted.

How did you come to that conclusion? Sounds restricted anyway.

Not OP but username is pjyancey, some light googling brings us to: https://www.crunchbase.com/organization/storecycle And https://storecycle.io/ (which may be down due to the story above) Although the Linkedin description doesn't quite align? "Have an e-commerce brand built primarily on Shopify? Get a free, no-obligation cash offer for your business soon as 24 hours. " Maybe they pivoted?

Yeah you beat me to it. I think OP scrubbed it from his LinkedIn.

Re: Stripe issues

#20

Post by valdiorn »

tyrelb wrote: post #7

I keep seeing more and more of these stories about Stripe and I can't stay quiet anymore. I know this doesn't help you now, but other payment processors are just as easy to integrate, the support is better and the fees can be much lower that Stripe. Plus you get a dedicated account manager and telephone support! I use Chase for my online payment processing - and never had a problem! Are there any other developers out…

What's funny is that 8 or so years ago, stripe was the knight in shining armour that came to free.us from the clutches of PayPal and company.

They used to be the good guys, the ones who you could call and talk to. I wonder if every company is just doomed to end up like this :/

The only other business I know which is similarly "no, you are banished for life" are brokers (I work in the hedge fund industry). Someone at the brokerage has a personal issue with you or your company and thinks you have a liquidity issue, and suddenly you find your account shut.

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