Hetzner continues its growth in the US with a new location • Hacker News Board

Re: Hetzner continues its growth in the US with a new location

#181

Post by foolswisdom » Mon, Dec 05, 2022, 1:31 PM UTC

Archelaos wrote: post #171

mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

> Cloudflare R2 - another great value S3 alternative with $0 egress fees I don't understand their price page. They claim $0 egress fees, but their free "Class A operations (mutate state)" and "Class B operations (read state)" have a mothly cap. After that you pay by the number. Isn't that an egress free?

No, because you pay by the operation, but by the amount of data in that operation. S3 also has operations costs, but those are separate from the egress costs, which are throb the roof.

Re: Hetzner continues its growth in the US with a new location

#182

Post by wartijn_ » Mon, Dec 05, 2022, 1:31 PM UTC

andix wrote: post #131

I love Hetzner Cloud, it’s similar to Digital Ocean, but the performance is much better. Funnily it’s cheaper too. There are just two things I’m missing: - snapshots for volumes!!! - restricting the dns api token (I don’t want to give one acme solver full access to 20+ domains)

The way they communicate is better too. Both companies increased their prices in the past year. DigitalOcean announced[0] theirs in an article that mainly focused on a new cheaper droplet supplemented by lots of useless text about how they “ adapt our offerings to meet the needs of our customers and their desire to create software that changes the world.”

The link to the page with the new prices didn’t have some overview of the changes, and figuring out how much more I was going to pay was frustratingly hard.

Hetzner’s article[1] just clearly explained why they increased their prices and had a table with the new prices.

I really appreciate that no-bs way of communicating.

[0] https://www.digitalocean.com/blog/new-4-dollar-droplet-updat...

[1] https://docs.hetzner.com/general/others/price-adjustment/

Re: Hetzner continues its growth in the US with a new location

#183

Post by andix » Mon, Dec 05, 2022, 1:35 PM UTC

wartijn_ wrote: post #182

andix wrote: post #131

I love Hetzner Cloud, it’s similar to Digital Ocean, but the performance is much better. Funnily it’s cheaper too. There are just two things I’m missing: - snapshots for volumes!!! - restricting the dns api token (I don’t want to give one acme solver full access to 20+ domains)

The way they communicate is better too. Both companies increased their prices in the past year. DigitalOcean announced[0] theirs in an article that mainly focused on a new cheaper droplet supplemented by lots of useless text about how they “ adapt our offerings to meet the needs of our customers and their desire to create software that changes the world.” The link to the page with the new prices didn’t have some over…

I completely moved away from DO, because most IPs I got were in some blacklists. And some smaller providers completely blocked the IPs of those networks.

So I had customers who weren’t able to visit my website hosted on DO. Their provider refused to unblock the IP range, because there were a lot of attacks coming from there. DO doesn’t seem to care a lot about reputation.

Re: Hetzner continues its growth in the US with a new location

#184

Post by hotpotamus » Mon, Dec 05, 2022, 1:36 PM UTC

hobs wrote: post #177

mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

First thing on signup: YOU HAVE TO DO ADDITIONAL IDENTITY VALIDATION, yes, even though we took your home address and credit card and phone number already. No thanks, I'll keep using Digital Ocean or someone who doesn't make me jump through hoops.

Interestingly, I've never used Digital Ocean because when I went to sign up (in my memory it would be circa 2015, but my memory is not what it once was) you had to give them something like your Twitter or Github name, which I didn't feel like sharing.

Re: Hetzner continues its growth in the US with a new location

#185

Post by danw1979 » Mon, Dec 05, 2022, 1:36 PM UTC

hobs wrote: post #177

mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

First thing on signup: YOU HAVE TO DO ADDITIONAL IDENTITY VALIDATION, yes, even though we took your home address and credit card and phone number already. No thanks, I'll keep using Digital Ocean or someone who doesn't make me jump through hoops.

A one-off hoop that maybe helps to keep spammers off their systems ? Fine by me.

Re: Hetzner continues its growth in the US with a new location

#186

Post by nickjj » Mon, Dec 05, 2022, 1:43 PM UTC

mythz wrote: post #139

nickjj wrote: post #93

This is certainly interesting. I've been using DO for something like 8 years and I really like them. I don't plan to switch but Hetzner offers a CPU optimized server with 4 CPU cores and 8 GB of memory for $17 USD / month. DigitalOcean offers the same thing for $56 USD / month. It's hard to ignore how much of a difference that is. Even the smaller'ish instances have a huge difference. Hetzner has a 2 CPU core 4 GB of…

The price increase of Digital Ocean is what prompted us to evaluate different US Cloud providers in which we found Hetzner offering by far the best value [1], what's even nicer was that the prices for the instances ended up being ~25% cheaper than what they're advertising, e.g. their 4x vCPU / 8GB RAM / 160GB HDD is advertised at €17.27 but when creating instances of them in their cloud console it only ends up costin…

That's a good point. The USD prices in my comment were from taking the publicly listed Euro price while visiting the site in the US and converting it to USD on Google. I didn't sign up and try to create these resources. I've updated my original comment to reflect this.

That's good to know the prices are even more of a difference. Hopefully this sparks DO into being more competitively priced. If someone wants to throw up a few servers somewhere on the cloud and doesn't care about managed features, it's really hard not to consider using Hetzner for that.

Re: Hetzner continues its growth in the US with a new location

#187

Post by pfoof » Mon, Dec 05, 2022, 1:43 PM UTC

We were using Hetzner in one of the companies and we had pretty good performance per price. After acquisition the parent corporate decided to switch to AWS because "procedures". Imagine the shock when my manager saw how much it would cost per month, not to mention that corporate had their own special IT department for which we also had to pay because of "procedures".

Changes needed on Hetzner took less than a day, like buying a new server from auction.

Changes through corporate took somewhere around a week.

P.S. Sorry for digression

Re: Hetzner continues its growth in the US with a new location

#188

Post by AnonCoward42 » Mon, Dec 05, 2022, 1:43 PM UTC

hobs wrote: post #177

mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

First thing on signup: YOU HAVE TO DO ADDITIONAL IDENTITY VALIDATION, yes, even though we took your home address and credit card and phone number already. No thanks, I'll keep using Digital Ocean or someone who doesn't make me jump through hoops.

eBay did this to me. They let me enter everything and then said they can't validate my ID without any way to fix that even. It's a nice way to provoke people for sure.

Re: Hetzner continues its growth in the US with a new location

#189

Post by TeMPOraL » Mon, Dec 05, 2022, 1:44 PM UTC

Traubenfuchs wrote: post #119

Hetzner_OL wrote: post #29

Earlier quoted context omitted.

Perhaps you could give me a ticket number (or the latest ticket number) about this issue, and I can ask a team member to review it for you. Or, you can send the ticket number directly to marketing@hetzner.com with a link to this page, and I can do the same thing. --Katie

High visibility customer support via hacker news is not a feature, it‘s a failure. And those failed communications between provider and customer are why everyone is frustrated with the big corpos (google, cloudflare, stripe, etc.) which Hetzner is apparently bound to become.

At least you have someone speaking for Hetzner officially here. Contrast that with Google, where Matt Cutts was kind of used as unofficial backchannel for customer complaints, up until he left Google, and now all we have are prayers that some unknown reader will be moved by our plights.

This is not to excuse bad support experiences. I just think we should appreciate it when there is still a channel to a real human being willing to be helpful and engage constructively, because it's getting increasingly rare these days.

Re: Hetzner continues its growth in the US with a new location

#190

Post by tarjei_huse » Mon, Dec 05, 2022, 1:44 PM UTC

senko wrote: post #70

Hetzner_OL wrote: post #35

Earlier quoted context omitted.

Wow! Twenty years in this industry is a lifetime! Thanks so much for supporting us all these years! I will pass on a +1 for you to the dev team about the managed databases. --Katie

+1 on managed DBs. I currently have hybrid DigitalOcean / Hetzner setup to take advantge of load balancer and managed database at DO. If Hetzner provided some of those, I'd gladly switch. I am not managing replicated postgresql myself ever again.

We considered DO but found that it was cheeper to hire a sysops firm (Linpro) to manage the DBs on Hetzner. This has the added bonus of humans that you can call if needed...