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Hetzner continues its growth in the US with a new location

hetzner.com

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Re: Hetzner continues its growth in the US with a new location

#41

Post by sph »

Kiro wrote: post #39
holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

And why are you so sure it's not on your end?

> I solved the issue by creating servers in a different zone. Exact copies of the so called faulty ones.

Re: Hetzner continues its growth in the US with a new location

#42

Post by tommek4077 »

nshm wrote: post #38

Seems related to energy prices in Europe. They try to diversify. Feels like a lot of German companies will move to US soon.

And german customers will just endure the added latency? Seems more like opening the company to new markets.

Re: Hetzner continues its growth in the US with a new location

#43

Post by formerly_proven »

shafyy wrote: post #40
q-base wrote: post #30

Earlier quoted context omitted.

To the best of my knowledge, this is already too late. I remember reading through their FAQ and seeing that hence they now have a US-based owner, they are then within reach of US 3-letter agencies.

I can't find any info that they are owned by a US company. Can you link to a source?

Hetzner is owned by a holding company owned by Ensoxx and Ensoxx is Martin Hetzner's company as far as I can tell.

Re: Hetzner continues its growth in the US with a new location

#45

Post by rglullis »

chocolatkey wrote: post #12

Very happy about this as a long-time Hetzner dedicated and cloud customer. The only "issue" I've had with cloud is the lack of video memory due to the virtualized environment they run in, but that's a special case because I'm running a custom Windows server install due to Adobe products, which is not officially supported. I await the day they add object storage to the mix, then my (hosting) life will be complete.

I mentioned it yesterday, but I will mention it again... take a look at Storj. [0].

Storj pricing is basically unbeatable. $4/TB/month, $7/TB/month for egress bandwidth which (I heard, yet to try) can be saved further if you put something like cloudflare in front of your bucket.

Speaking as someone who set up their own minio cluster (on Hetzner) as a way to have object storage at the lowest cost possible, if Storj was an option 3 years ago, I would have saved me quite a bit of money and time.

[0]: https://storj.io

Re: Hetzner continues its growth in the US with a new location

#46

Post by q-base »

shafyy wrote: post #40
q-base wrote: post #30

Earlier quoted context omitted.

To the best of my knowledge, this is already too late. I remember reading through their FAQ and seeing that hence they now have a US-based owner, they are then within reach of US 3-letter agencies.

I can't find any info that they are owned by a US company. Can you link to a source?

From here: https://docs.hetzner.com/general/general-terms-and-condition...

Conclusion:

In summary, you as a customer do have influence - to a certain extent - on shaping who has access to the data on your servers. EU and US authorities do have to follow the laws and legal procedures in requesting data. However, this may give you a false sense of security since some authorities have been known to stretch or violate agreements. If you require a web hosting company that has absolutely no connections to the USA, then unfortunately, we may no longer be the best choice for you. Since Hetzner US LLC is part of the Hetzner Group, there certainly is a connection. We hope that we have explained things clearly from our point of view using the two above case studies.

Re: Hetzner continues its growth in the US with a new location

#47

Post by cmeacham98 »

dhdgrygev wrote: post #33
Hetzner_OL wrote: post #14

Earlier quoted context omitted.

We are, indeed, very careful about new customers and limits, but we do this not to be mean, but to prevent abuse. Preventing abuse also means improving the overall performance for all of our customers. So by being careful about limits, we are also trying to make your experience -- in the end -- a much more positive one. --Katie, Hetzner

I've seen a lot of customers frustrated with the limits and how reluctant you are to raise them, I assume because people weren't paying their invoices. Perhaps it could be an option to let people back up their words with money up front? I.e. put $10k in the account, proves you can probably afford more than 10 servers.

Given that they mention abuse elsewhere in this thread, I assume the problem is related to stolen cards and thus can't really be fixed by accepting money upfront.

Re: Hetzner continues its growth in the US with a new location

#48

Post by mythz »

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artificially inflated egress costs [1].

The UX behind managing instances is delightfully pleasant where new instances are available faster than any other cloud provider we've used, within seconds of creating an instance you can immediately login with your configured SSH keys. Another nice feature is being able to "rescale" your instance to higher specs after a restart [2], so you can confidentially start with a small instance that just meets your current workload knowing that you can easily scale up your instances as your workload increases.

AWS RDS was the only critical service keeping us on AWS, a service we no longer need in our new Apps which we're building with SQLite thanks to the effortless replication in Litestream [3] that we're using to replicate to Cloudflare R2 - another great value S3 alternative with $0 egress fees [4] where you can get even greater value & performance when hosting behind their free CDN.

[1] https://servicestack.net/blog/finding-best-us-value-cloud-pr...

[2] https://bizanosa.com/how-to-upgrade-resize-hetzner-cloud-ser...

[3] https://docs.servicestack.net/ormlite/litestream

[4] https://www.cloudflare.com/products/r2/

Re: Hetzner continues its growth in the US with a new location

#49

Post by Hetzner_OL »

leoff wrote: post #31
holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

Something similar happened to me. A server I have was very frequently randomly restarting, and I tried everything to solve it, i.e factory reset, reinstalling my services. I contacted customer support and they offered me to take it offline and perform some tests on it that could take more than 10 hours. After I insisted a lot, they offered me a one time server replacement, which magically fixed the restarting issue.

Thanks for writing about how our team helped you resolve the issue. Have you been happy with the rest of your experiences using the cloud products? --Katie

Re: Hetzner continues its growth in the US with a new location

#50

Post by RicoElectrico »

holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

> I contacted support again and received an arrogant email that the issue is related to my software and that they couldnt help me further.

Doesn't surprise me, German companies always know better and will try to prove you wrong, whether you're their customer or supplier. Such is the business culture, I think.

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