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Hetzner continues its growth in the US with a new location

hetzner.com

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Re: Hetzner continues its growth in the US with a new location

#111
post #91

Earlier quoted context omitted.

Lots of EU countries have their intelligence agencies doing close cooperation with five eyes (NSA and equivalent agencies of the smaller countries) and willing to turn a blind eye or actively collude in compromising security of IT infra in the EU. Or going further, a oft reported pattern is that when they want to spy on their own citizens but are forbidden by law, they ask the foreign allies to do the dirty work of s…

OK, be that as it may, in IT stuff, the question often becomes "Who is responsible?". If a state or its institutions violate the law, at least no one can blame you for GDPR violations, which you did not commit.

The GDPR largely came about as a response to the Snowden revelations of pervasive surveillance of netizens globally, and it says you need to protect PI from non-EU state actors. So you're possibly right as far as EU state adversaries go but you for defending against foreign state actors it's different.

Re: Hetzner continues its growth in the US with a new location

#112
post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

Thanks so much for the detailed recommendation! We're thrilled that you're with us, that you appreciate our low prices, that you find our Cloud Console pleasant to use, and that our rescale feature helps you grow so easily! --Katie

Please do a managed Kubernetes next. I couldn't convince any of our customers to switch to Hetzner because they'd need to do "everything themselves". A managed Kubernetes instance would instantly make Hetzner an alternative for at least 75% of our customers. And honestly it's quite a cheap way to earn a bonus on your server instances.

Edit: And if you do manged Kubernetes and managed Kafka Instances the number would go up to like 95%. Oh and those Videos with der8auer? Really awesome to see, do Linus Tech Tipps or Level1Techs next!

Re: Hetzner continues its growth in the US with a new location

#113
post #96
post #83

Earlier quoted context omitted.

I read it differently, especially in light of Schrems II. EU-datacenters from any of the big US-based providers does not automatically make you comply either.

As I read it the issue is that the American HQ can order their European subsidiary to provide the data. Hetzner US does not have a European subsidary and therefore cannot violate GDPR (assuming US personal can't access EU customer data). Hetzner HQ is in Germany and is not allowed to enforce the CLOUD Act outside the US

That could also be correct.

But if I was under legal/contractual obligations, with Hetzner as my hosting provider, I would have their legal department confirm this.

Since Hetzner found the need for appending the paragraph I referenced, they must have become aware of something.

Re: Hetzner continues its growth in the US with a new location

#114
post #67
post #51

Earlier quoted context omitted.

Ok, but: "US authorities do not have direct access to your server or its content in the EU. US authorities have to comply with the regulations of the EU legislation.". So, because Hetzner is not owned by a US company, stuff like the CLOUD act doesn't apply to them. So, if you have a contract with the German entity of Hetzner and use a German server, you should be fine in terms of GDPR.

I think it depends on how you read the Schrems II ruling and how you read Hetzners words. Any of the big cloud providers can claim that they comply with EU legislation, but they also have to comply with US-legislation and if 3-letter agency wants to have some data from one of their subsidiaries in EU, then they can/will decide which contract to breach. I read Hetzners statements as being that they can no longer guara…

[deleted]

Re: Hetzner continues its growth in the US with a new location

#115

Hetzner customer for 20 (?) years. Wish they would add managed databases to their cloud.

Since everyone is all of a sudden voting for managed databases, maybe there is a reason why Hetzner is so cheap and the reason is that they focus on the core and not on satisfying all kinds of feature requests?

Re: Hetzner continues its growth in the US with a new location

#117

Hetzner customer for 20 (?) years. Wish they would add managed databases to their cloud.

Scaleway has a similar pricing for VMs and dedicated, while providing additional managed services: https://www.scaleway.com I've been there for 2y, pretty happy with them so far.

Hetzner's performance is arguably better (Epyc 2nd gen on Hetzner vs Epyc 1st gen on Scaleway), but their support for IPv6 is certainly much better: Scaleway doesn't offer PTR record and changes the IPv6 assigned to you when they relocate your VPS in the datacenter.

Re: Hetzner continues its growth in the US with a new location

#118
Have been using Hetzner for the last three years for some medium-traffic (but growing) SaaS offerings, has been a fantastic experience and the pricing is very competitive. They offer only a small feature set but it's good enough for us. Looking forward to spawning some servers in the US region to reduce latency.

Only thing that's missing are BGP sessions, would make it easier to build anycast networks with them. You can get it if you buy rackspace but I really don't want to manage my own servers anymore.

Another thing that's missing is geo-redundant load balancing, i.e. the ability to spin up a single logical load balancer in multiple regions and dynamically route client traffic to the nearest DC via BGP. Currently LB targets need to be in the same DC, which is kind of weird. You can use DNS load balancing but given the larger footprint they should really invest in a proper anycast setup, I think.

Re: Hetzner continues its growth in the US with a new location

#119

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

Perhaps you could give me a ticket number (or the latest ticket number) about this issue, and I can ask a team member to review it for you. Or, you can send the ticket number directly to marketing@hetzner.com with a link to this page, and I can do the same thing. --Katie

High visibility customer support via hacker news is not a feature, it‘s a failure.

And those failed communications between provider and customer are why everyone is frustrated with the big corpos (google, cloudflare, stripe, etc.) which Hetzner is apparently bound to become.

Re: Hetzner continues its growth in the US with a new location

#120

Earlier quoted context omitted.

We are, indeed, very careful about new customers and limits, but we do this not to be mean, but to prevent abuse. Preventing abuse also means improving the overall performance for all of our customers. So by being careful about limits, we are also trying to make your experience -- in the end -- a much more positive one. --Katie, Hetzner

I mean, is there a feature in the UI to charge the account by like 20$ for old customers? Last time I checked the FAQ, you can only do so by direct wire transfer of your bank not Hetzner UI.

Well, why not? With SEPA ICT wire transfers are instant and cheap, why build a custom web UI with fraud handling and all that if you can just use SEPA transfers?
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