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Ask HN: Starlink Signup failed, no recourse

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Re: Ask HN: Starlink Signup failed, no recourse

#81

Post by FeepingCreature »

morelisp wrote: post #73
FeepingCreature wrote: post #67

Earlier quoted context omitted.

German here, can confirm, basically nobody has a credit card, and all the big online services take non-credit payment now.

German CC ownership is something like 33%. It's low compared to similar economies but it's hardly "nobody" and nobody is surprised when an online store only supports CC payments. (Also, German companies that want to offer CC-less payments on items this large and with a subscription cost probably most commonly also support actual bank transfers.)

I can't find a good primary source for that stat. Got a link?

Re: Ask HN: Starlink Signup failed, no recourse

#82

Post by morelisp »

FeepingCreature wrote: post #81
morelisp wrote: post #73

Earlier quoted context omitted.

German CC ownership is something like 33%. It's low compared to similar economies but it's hardly "nobody" and nobody is surprised when an online store only supports CC payments. (Also, German companies that want to offer CC-less payments on items this large and with a subscription cost probably most commonly also support actual bank transfers.)

I can't find a good primary source for that stat. Got a link?

https://www.bundesbank.de/en/publications/reports/studies/pa... says it's actually up to 54% (including prepaid, 7%) in 2021.

What I would say is most unusual in Germany is the number of stores that don't take CCs, or even don't take any cards. People don't use them, but they have them.

Re: Ask HN: Starlink Signup failed, no recourse

#83

Post by [deleted] »

NelsonMinar wrote: post #44

Starlink's customer service is terrible, your experience is common based on what I read on /r/starlink. Folks there pass around the email address starlinkresolutions@spacex.com as a possible way to get help but I'm not so sure that really works. You should definitely pursue a refund from your bank. I hope you don't have to initiate a legal proceeding.

[deleted]

Re: Ask HN: Starlink Signup failed, no recourse

#84

Post by abirch »

willyt wrote: post #79
IAmGraydon wrote: post #59

You weren't scammed - at least not by anyone but Starlink/SpaceX. They're just that poorly set up. You may already know this, but the entity you made payment to is: Starlink Internet Services Limited 5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60 Registered with the Company Registration Office under No. 677409 Lauren Dreyer is listed as the Director: https://www.linkedin.com/in/lauren-d-8077b594/…

Don’t bother with emails. The only way to deal with companies like this is to write a formal physical letter. Look up the process for filing a claim in the small claims court in Ireland. I would guess that the Irish system is probably pretty similar to the UK system. Try to google for the Irish equivalent of the Citizen’s Advice Bureau they will have free online advice for small claims. In the UK the CAB supplies a t…

Send the physical letter with a registered post so that you can prove they received it.

Re: Ask HN: Starlink Signup failed, no recourse

#85

Post by FeepingCreature »

morelisp wrote: post #82
FeepingCreature wrote: post #81

Earlier quoted context omitted.

I can't find a good primary source for that stat. Got a link?

https://www.bundesbank.de/en/publications/reports/studies/pa... says it's actually up to 54% (including prepaid, 7%) in 2021. What I would say is most unusual in Germany is the number of stores that don't take CCs, or even don't take any cards. People don't use them, but they have them.

Thanks a bunch! I definitely underestimated the amount.

Important to note that 80% of those are what the study calls "charge cards", which is 'credit cards' that resolve against an associated debit account. Not sure if those even allow overdrawing it. And 82% prefer paying with a debit card rather than credit if given the option, which indicates to me that this is a mere reaction to the online prevalence of credit cards which will go down as stores offer more non-credit card options. (As we can see by the slight reduction in '21.)

In other words, I believe this prevalence represents a desire to be able to interface with websites, rather than a desire for credit. People largely don't own a "credit card" so much as a "debit-VISA adapter."

Re: Ask HN: Starlink Signup failed, no recourse

#86

Post by shafyy »

noAnswer wrote: post #69
shafyy wrote: post #49

Earlier quoted context omitted.

For buying stuff online? In which EU country is this supposed to be the norm?

DE

I live in DE, and I haven't come across any merchant where there wasn't at least a PayPal option to pay. I know that many people in DE still "distrust" credit cards, but I wouldn't say IBAN payment in e-commerce is the norm.

Re: Ask HN: Starlink Signup failed, no recourse

#87

Post by childintime »

====================================================

UPDATE: the good news is here, this is going to get solved!

I had posted a copy on Reddit r/Starlink. Just now I found a response from Starlink Operations in my Reddit inbox.

The responses here have all been very well considered and helpful, that has been kinda magic. Thank you so much!

=====================================================

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