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> the service requires you to use a credit card to buy it. Incorrect. This is Europe and direct payment is the norm. Edit: the downvoters never heard of Sofort, Bancontact and iDeal. Here's Starlink accepting Sofort: https://hackmd.io/So0zZS9DS9OCKOzWA7RALw
For buying stuff online? In which EU country is this supposed to be the norm?
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Found that by going to Starlink’s order form, using select on map feature for address field, zooming into an Brazil until a street was visible, clicking order, and Starlink Whatapp number is linked to in the intro text. 425 area code is a US area code in Washington state near a Seattle. Literally copied URL, so if there is an error it’s from Starlink’s link. Phone number in link is 14253313125, which appears to be a…
Still trying to duplicate what you did.
Also, might be wrong, but you mentioned iDEAL which as a payment option I have only been able to find that as a payment method for Netherlands. For Sofort and iDEAL payments on Starlink Netherlands both state:
“You will be redirected to your bank's website to complete payment. By submitting this form, you authorise (A) Starlink and Stripe to send instructions to your bank to debit your account and (B) your bank to debit your account in accordance with the instructions from Starlink and Stripe. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited.”
Which means you still have sometime to try to resolve this or get a refund. Possible since Stripe is mentioned that they might also be a way to get this resolved.
As for the IBAN number you have, if you Google IBAN lookups, you will get the bank information, but my suggestion would be to contact your bank as soon as possible to find out what the process is from their perspective to get a refund in case it takes time so you’re not trying to be within 8 week limit; per Starlink, which might not actually be the legal limit per law where jurisdiction is for the transaction.
Earlier quoted context omitted.
> the service requires you to use a credit card to buy it. Incorrect. This is Europe and direct payment is the norm. Edit: the downvoters never heard of Sofort, Bancontact and iDeal. Here's Starlink accepting Sofort: https://hackmd.io/So0zZS9DS9OCKOzWA7RALw
German here, can confirm, basically nobody has a credit card, and all the big online services take non-credit payment now.
You weren't scammed - at least not by anyone but Starlink/SpaceX. They're just that poorly set up. You may already know this, but the entity you made payment to is: Starlink Internet Services Limited 5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60 Registered with the Company Registration Office under No. 677409 Lauren Dreyer is listed as the Director: https://www.linkedin.com/in/lauren-d-8077b594/…
Do you allow your browser to save inputs such as email addresses you put into forms? If yes, maybe you could find where the browser stores this info and check the email address. As just one data point, I can confirm that they do send a confirmation message when they receive an order. But you probably already have heard this from others. One way to get their attention would be to get your bank to reverse the transfer,…
A datapoint really helps, as I am basically in the dark.
Nothing found in my deleted emails.
Thank you.
Starlink's customer service is terrible, your experience is common based on what I read on /r/starlink. Folks there pass around the email address starlinkresolutions@spacex.com as a possible way to get help but I'm not so sure that really works. You should definitely pursue a refund from your bank. I hope you don't have to initiate a legal proceeding.
Indeed, anything legal would be a wild escalation. Finally having an email is great!
You weren't scammed - at least not by anyone but Starlink/SpaceX. They're just that poorly set up. You may already know this, but the entity you made payment to is: Starlink Internet Services Limited 5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60 Registered with the Company Registration Office under No. 677409 Lauren Dreyer is listed as the Director: https://www.linkedin.com/in/lauren-d-8077b594/…
Contact your regional consumer protection agency.
>did their utmost best to not need a helpdesk
EU is pretty serious about ability to contact real live person on the other end of any business operating in EU.
> I am a customer
no you arent