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Ask HN: Starlink Signup failed, no recourse
51–60 of 89 posts
Re: Ask HN: Starlink Signup failed, no recourse
#52Earlier quoted context omitted.
On the other hand, one off anecdotes does not a company standard make. You can find plentiful anecdotes on the starlink subreddit of people talking about how they got responses within only a couple hours of submitting a request as well. Also it's possible this person didn't even buy the service, as they say they got it without a credit card, but the service requires you to use a credit card to buy it. Edit: It may be…
> the service requires you to use a credit card to buy it. Incorrect. This is Europe and direct payment is the norm. Edit: the downvoters never heard of Sofort, Bancontact and iDeal. Here's Starlink accepting Sofort: https://hackmd.io/So0zZS9DS9OCKOzWA7RALw
> This is Europe and direct payment is the norm.
I've been born and lived in EU all my life and the most common way to pay online is with credit card. Most websites do not accept much else.
Some more traditional companies do accept direct transfers.
Re: Ask HN: Starlink Signup failed, no recourse
#53Starlink's customer service is terrible, your experience is common based on what I read on /r/starlink. Folks there pass around the email address starlinkresolutions@spacex.com as a possible way to get help but I'm not so sure that really works. You should definitely pursue a refund from your bank. I hope you don't have to initiate a legal proceeding.
Indeed, anything legal would be a wild escalation.
Finally having an email is great!
Re: Ask HN: Starlink Signup failed, no recourse
#54Perhaps start hunting the executives and employees on LinkedIn?
Re: Ask HN: Starlink Signup failed, no recourse
#55Have you tried Starlink’s Whatapp: https://api.whatsapp.com/send/?phone=14253313125&text=Olá%21...
I wonder where you got that. Did I miss something?? Edit: note this identified itself, at least on my PC (which has PT-BR as its idiom), as Starlink Brasil. Edit: I see portuguese text was part of the link. Edit: "phone number shared through url is invalid", is the phone number correct? It seems it's missing a country code? Edit: I tried adding +55 (Brazil) and +351 (PT) to the link, didn't work. Maybe I didn't forma…
Found that by going to Starlink’s order form, using select on map feature for address field, zooming into an Brazil until a street was visible, clicking order, and Starlink Whatapp number is linked to in the intro text.
425 area code is a US area code in Washington state near a Seattle. Literally copied URL, so if there is an error it’s from Starlink’s link. Phone number in link is 14253313125, which appears to be a valid US number, but agree I got number from what is likely Starlink Brazil; picked that because you appear to be in Brazil.
Which country did you order it for?
Re: Ask HN: Starlink Signup failed, no recourse
#56Maybe try twitter
Re: Ask HN: Starlink Signup failed, no recourse
#57Tweet Elon... I'm sure he's very focused on these Starlink customer problems at this time and will be right with you. He's a man of his word.
* stifled laughter *
Re: Ask HN: Starlink Signup failed, no recourse
#58Earlier quoted context omitted.
Still it does not always work. On faux webshops you can be tricked into making a fund transfer, while you think you are paying for goods. This is a common scam as chargebacks do not work on fund transfers! Actually following the papertrail and disconnecting the fund transfer shops for helping the scammers is not done, so they can go on with impunity.
How do you do a fund transfer without a bank account number?
The scammers put that in already. They just show you the auth form for the transfer in the page you expect to be a payment-for-goods authorization.
There is a papertrail, as i mentioned, but the CC ecosystem seems to be not too interested to kill it. They derive legitimacy off and make money off scams.
Re: Ask HN: Starlink Signup failed, no recourse
#59You weren't scammed - at least not by anyone but Starlink/SpaceX. They're just that poorly set up.
You may already know this, but the entity you made payment to is:
Starlink Internet Services Limited
5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60
Registered with the Company Registration Office under No. 677409
Lauren Dreyer is listed as the Director: https://www.linkedin.com/in/lauren-d-8077b594/
Her email address: edit - removed now that OP has seen it
Re: Ask HN: Starlink Signup failed, no recourse
#60Earlier quoted context omitted.
Are you sure you were using the real site when doing the initial signup, and didn’t actually use a scam site?
I'm pretty sure I did. I do have a payment to "Starlink Internet Services Limited", but I don't know the IBAN. Edit, the IBAN is: DE47 2022 0800 0092 9273 61
Sounds like you're in Europe (judging that you transfered to a German IBAN). I recommend you go to your nearest consumer advise office or equivalent. Alternative if you're in Germany, talk to the ct magazine from the Heise publisher. They have a section in every issue about some consumer issues.