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Ask HN: Starlink Signup failed, no recourse

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Re: Ask HN: Starlink Signup failed, no recourse

#44

Post by NelsonMinar »

Starlink's customer service is terrible, your experience is common based on what I read on /r/starlink. Folks there pass around the email address starlinkresolutions@spacex.com as a possible way to get help but I'm not so sure that really works.

You should definitely pursue a refund from your bank. I hope you don't have to initiate a legal proceeding.

Re: Ask HN: Starlink Signup failed, no recourse

#46

Post by keyme »

childintime wrote: post #32
ramijames wrote: post #25

Stop giving money to Elon Musk and his projects.

Worse, it seems I'll have to pay him twice, at least initially, to get this solved. I'll be living and working in Africa soon, from a van. Starlink is operational in only a few countries but in 2023 it'll be about half. To me it's a life-saver, and I suppose it is for Africa. Yeah, regarding Musk, we are witnessing the birth of something the world hasn't seen before. Literally out of this world. Something people coul…

A lot of east Africa has surprisingly good LTE coverage. I assume you know this. Of course, starlink will have higher speeds.

Anyway, here's an idea: livestreamed self drive safaris!

Re: Ask HN: Starlink Signup failed, no recourse

#47

Post by corytheboyd »

cies wrote: post #16
corytheboyd wrote: post #13

Earlier quoted context omitted.

Paying with a credit card is so massively convenient for this reason. Keep your debit cards far far away from the internet.

Still it does not always work. On faux webshops you can be tricked into making a fund transfer, while you think you are paying for goods. This is a common scam as chargebacks do not work on fund transfers! Actually following the papertrail and disconnecting the fund transfer shops for helping the scammers is not done, so they can go on with impunity.

That's good to know, I wasn't aware of the difference! They told us we'd have flying cars but the future is just grifters hiding in every corner of the fucking world.

Re: Ask HN: Starlink Signup failed, no recourse

#49

Post by shafyy »

childintime wrote: post #39
mlindner wrote: post #34

Earlier quoted context omitted.

On the other hand, one off anecdotes does not a company standard make. You can find plentiful anecdotes on the starlink subreddit of people talking about how they got responses within only a couple hours of submitting a request as well. Also it's possible this person didn't even buy the service, as they say they got it without a credit card, but the service requires you to use a credit card to buy it. Edit: It may be…

> the service requires you to use a credit card to buy it. Incorrect. This is Europe and direct payment is the norm. Edit: the downvoters never heard of Sofort, Bancontact and iDeal. Here's Starlink accepting Sofort: https://hackmd.io/So0zZS9DS9OCKOzWA7RALw

For buying stuff online? In which EU country is this supposed to be the norm?

Re: Ask HN: Starlink Signup failed, no recourse

#50

Post by childintime »

O__________O wrote: post #48

Have you tried Starlink’s Whatapp: https://api.whatsapp.com/send/?phone=14253313125&text=Olá%21...

I wonder where you got that. Did I miss something??

Edit: note this identified itself, at least on my PC (which has PT-BR as its idiom), as Starlink Brasil. Edit: I see portuguese text was part of the link.

Edit: "phone number shared through url is invalid", is the phone number correct? It seems it's missing a country code?

Edit: I tried adding +55 (Brazil) and +351 (PT) to the link, didn't work. Maybe I didn't format it correctly.

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