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Mcmaster.com is the best e-commerce site I've ever used

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Re: Mcmaster.com is the best e-commerce site I've ever used

#51
post #26

Earlier quoted context omitted.

> On the other hand, Amazon delays orders on purposes if you aren't a Prime member. Sounds like a conflict of interest if they literally start transit then delay at some point. Like maybe retailers shouldn't be able to own shipping

Plenty of dedicated shipping companies do exactly the same thing (if you don't pay for next day then they'll deliberately delay it so it takes 5 days or whatever you paid for), it's got nothing to do with being owned by a retailer or not.

this definitely used to be a thing until like... early 2010s. Back then I completely recall watching tracking for some items and they'd accept it and run it a couple hops and then... it'd just sit for 3 days or whatever. Fedex said it was gonna be 5 business days? Then don't expect to see it in less than 5 business days.

I've seen both Fedex and UPS do it, but in some places it seemed like one or the other.

I don't see it all that much anymore though. Definitely post-covid but tbh it's really been years since I've seen it. I can't tell how much of that is vs me moving away from a rural home (might be more likely to attempt "batching" deliveries in rural areas due to distance) vs an actual change in behavior here.

It may also be the shift to JIT logistics too - you have to have a big warehouse or something to hold them. Even if it's sitting in a trailer somewhere, you still have to have a big lot to hold them. These are costs that are probably not justified for the return of "lol make customers more amicable to pay more for better shipping", the conversion there is ~0% for the most part. The 5-day window is nice for the courier if they need it of course, holiday is madness in the mail business (and payments, retail, etc) from what I know, but if your throughput is significantly lower than your mail volume then you've got problems, so you need to be able to ship it through in 2-3 days on average anyway, and if you can do that... why pay for someplace to hold onto it when we can JIT it right onto a truck?

Today it seems like if your shipping drops off for a couple days it's usually lost. I had one package stop tracking and then bounce 100 miles in the wrong direction, another where it stopped tracking and then showed up with box damage, etc, but haven't seen it just hang out like the old days.

Amazon, too, will play games with shipping windows... on a thunderbolt hub, they set a delivery date like two weeks out, sold and shipped by amazon. Like a week later I see a ship notice, cool it'll be here soon right? Lol nope, shipped UPS Surepost, so they got their week out of it.

Re: Mcmaster.com is the best e-commerce site I've ever used

#53
post #35

I often hear about McMaster from US sources and how great it is (though you pay for convenience), but are there equivalents in Europe? France in my case.

Farnell is my nearest equivalent (in Ireland). Same "why doesn't everyone ship like this" experience, but more electrical than mechanical.

I'm in the same boat as far as looking for a MMC equivalent (they refuse to ship here at all)

Re: Mcmaster.com is the best e-commerce site I've ever used

#54
post #14

Earlier quoted context omitted.

> Almost everything is next-day delivery, Could it be that you live next to one of their warehouses? On the other hand, Amazon delays orders on purposes if you aren't a Prime member.

Compared to Amazon, MMC has a very small number of SKUs, inventory that never goes stale, and prices that are only affordable in the context of B2B transactions. It’s not a comparable service.

DigiKey eliminated everything except next day air for small packages some years ago because it was too expensive to have two different SKUs for shipping small orders in their system. B2B is weird.

Re: Mcmaster.com is the best e-commerce site I've ever used

#58
post #42

McMaster is great. This article is also completely glossing over another reason to use them: Their shipping is somehow insanely fast. Almost everything is next-day delivery, even for standard shipping. They've somehow got their logistics COMPLETELY nailed. I believe they have their own agreements with USPS/FedEx/etc... McMaster is generally not the cheapest, but they're almost always the fastest and the easiest. Mach…

> They've somehow got their logistics COMPLETELY nailed. In addition, you can generally get a useful human on the bloody phone at these companies! The delivery priority is because their customers are losing real money until that shipment of parts to repair their production line comes in. If those parts don't come in when they're supposed to, the people who cut checks are gonna start yelling. However, I tend to prefer…

MSC is sooooooo expensive for tooling though. Or pretty much anything. Unless you're a business who cut a deal with them so you don't pay list price.

I also can't find anything on their website, what a terrible search and catalog functionality they have. Like the opposite of Mcmaster.

Re: Mcmaster.com is the best e-commerce site I've ever used

#59

What a beautiful, functional, perfect e-commerce site. After so much frustration looking for parts and tools at big box store web sites, this is fresh like a sea breeze. Sold, 100%. In fact, I was just browsing Home Depot for some tool hooks, but I think I'll buy them from this place instead.

The shocker is it has existed in this form for nearly 20 years

Re: Mcmaster.com is the best e-commerce site I've ever used

#60

MechE here as well. An alternative to McMaster is Misumi. Misumi is nice because you can order parts that are made to order (imagine a rod with the specific thread and length). No next day shipping like McMaster but being able to buy a custom “off the shelf” part without making a special internal part number is huge (so you don’t need drawings or anything). They’ll ship you a couple books like the signature yellow bo…

Misumi is awesome. It's basically Japan's answer to McMaster-carr.

10 years ago I would have said Misumi's website was better than MMC. Unfortunately Misumi has gotten a bit less usable over the past decade, while McMaster has improved. Misumi's paper catalogue is incredible though and I surprise myself to say I would rather browse it than either their or McMaster's website.

Top quality configurable / customizable parts is certainly the way of the future, and it's amazing that Misumi has the whole process figured out. You can get a custom precision leadscrew of the length you want with the ends turned down to the diameter you want and the retaining ring grooves you want, and buy just one piece for a reasonable price. Any ordinary machine shop would reject the order unless you bought fifty or more.

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