Stripe has decided to nuke my entire business • Hacker News Board

Re: Stripe has decided to nuke my entire business

#91

Post by kube-system » Thu, Sep 15, 2022, 4:59 PM UTC

mikece wrote: post #17

bagels wrote: post #10

Earlier quoted context omitted.

It does matter if it actually violates the TOS, or could be vaguely interpreted to do so I guess?

And how many times does a company claim you have violated TOS and then refuse to tell you how you violated the TOS? To act in this manner nullifies the TOS in my opinion.

Somewhere between occasionally and almost always, depending on the reason.

In most cases, you will not be given details if fraud is suspected. The reason being that companies don't want to tell fraudsters how they got caught.

Re: Stripe has decided to nuke my entire business

#92

Post by multiplegeorges » Thu, Sep 15, 2022, 4:59 PM UTC

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

> Any rational person could see the issue with Stripe not approving of that business.

I guess I'm not rational. What's the issue with running a job board and charging for posts through Stripe?

Re: Stripe has decided to nuke my entire business

#93

Post by rco8786 » Thu, Sep 15, 2022, 4:59 PM UTC

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

What is wrong with a job board or a coaching business?

Re: Stripe has decided to nuke my entire business

#94

Post by jlbbellefeuille » Thu, Sep 15, 2022, 4:59 PM UTC

aliqot wrote: post #73

MonkeyMalarky wrote: post #43

Earlier quoted context omitted.

Here it is! The raison d'etre of these posts to HN!

Bless Edwin for being here for us, always, time after time, but what a sad state of affairs.

Edwin has saved me before too. Love Edwin.

Re: Stripe has decided to nuke my entire business

#95

Post by gfodor » Thu, Sep 15, 2022, 4:59 PM UTC

ollien wrote: post #62

gfodor wrote: post #55

Earlier quoted context omitted.

The latter - a system that is like e-mail (decentralized) but allows people to send money to each other. We have many such systems being developed, but you get downvoted on HN for promoting them, since people assume you are a scammer, a criminal, etc.

Ironically, email is becoming increasingly centralized. See this story from just a few days go https://news.ycombinator.com/item?id=32715437

Yes, as with any protocol email is always subject to centralizing forces. But protocols like email (to me) represent the best possible approach to trying to counteract these forces for Internet applications. They aren’t a silver bullet but maintain the best forms of optionality for undermining and correcting them.

Re: Stripe has decided to nuke my entire business

#96

Post by posguy » Thu, Sep 15, 2022, 5:00 PM UTC

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

Unless you get a decision overridden by Edwin your pretty much stuck using an alternate payment process. I have been thankful Edwin was available here on HN, and Stripe definitely has a much more reliable product than competitors.

Re: Stripe has decided to nuke my entire business

#97

Post by irvingprime » Thu, Sep 15, 2022, 5:00 PM UTC

mikece wrote: post #17

bagels wrote: post #10

Earlier quoted context omitted.

It does matter if it actually violates the TOS, or could be vaguely interpreted to do so I guess?

And how many times does a company claim you have violated TOS and then refuse to tell you how you violated the TOS? To act in this manner nullifies the TOS in my opinion.

Whether or not the TOS can be said to be legally nullified (not being a lawyer, I have no idea) canceling or suspending someone's account without telling them some kind of reason they can do something about is absolutely unethical.

It is also very common.

Re: Stripe has decided to nuke my entire business

#98

Post by TigeriusKirk » Thu, Sep 15, 2022, 5:00 PM UTC

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

There's actually a response from Patrick Collison in that thread that may shed some light on OP's case.

https://twitter.com/patrickc/status/1550136569482252289

""What is happening?" => basically, a major uptick in attempted fraud over the first half of this year that necessitated making our systems stricter. But have an idea for a structural fix here. More soon. (DM me if you've had problems on this front.)"

The DM part may only apply to the high profile person he's responding to. :-)

Re: Stripe has decided to nuke my entire business

#99

Post by jollybean » Thu, Sep 15, 2022, 5:00 PM UTC

gfodor wrote: post #23

This is why we need a decentralized Internet payment system, like email. This was a non-controversial opinion not long ago.

We should, but the problem is consumers want the protections offered by PayPal and VISA who do fraud analysis and can clawback money etc. etc..

There's definitely a space for 'digital cash', for sure, but consumers will prefer the former.

When it comes to money, there are just deeply inherent issues of dealing with fraud, spam, goods not delivered etc. etc.. which adds significant overhead to the whole system.

Most people playing above-above board don't have a problem.

Usually in these cases, it's because something semi-shady is being sold, and it usually contravenes one of the T&Cs of Stripe.

The OP here didn't tell us what line of business they were in.

Re: Stripe has decided to nuke my entire business

#100

Post by multiplegeorges » Thu, Sep 15, 2022, 5:00 PM UTC

CharlesW wrote: post #78

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

Stripe reactivated the Tailwind account the same day, which means something at Stripe was broken in that case. How is "coaching" an obvious gray area?

When I bought the All-Access pass from Tailwind Labs last night it went through Paddle.

Looks like this erroneous holds/deactivations are costing Stripe real business.