This looks great and cool to see more innovation in the space.
We've been using Rootly https://rootly.com and love it.
Grafana Labs launches free incident management tool in Grafana Cloud
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Re: Grafana Labs launches free incident management tool in Grafana Cloud
#42This looks great and cool to see more innovation in the space. We've been using Rootly https://rootly.com and love it.
Thank you for the kind words, Aaron. Been a pleasure partnering with the Taplytics team!
We work with 100s of companies like Canva, Grammarly, OpenSea and others to help build a consistent incident response process on Slack if you're interested. Happy to give you the no-BS sales demo.
FWIW - we are big fans of Grafana and have a native integration (think automatic Grafana metric/dashboard snapshots into #incident channel.
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#43I'm looking into Grafana Cloud currently. We run a few services across 4 different environments. I'd like to have a single place to view metrics as well as response times for various API endpoints, metrics related to RDS, etc. Also interested in incident management tool. We have around 30 EC2 instances running currently but will be scaling that up further. What can I expect in terms of total pricing? Perhaps hopping on a call with someone for Grafana would make the most sense?
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#44Earlier quoted context omitted.
Hey @nikolay! I work at Grafana Labs & focus on pricing - would you be up for a 15 minute chat to discuss this further? If so, feel free to either drop me a note at divy.goel@grafana.com or let me know how best to reach you :)
Recently you pulled one of our Grafana plugins without notice as you had upgraded this to an Enterprise license. We are more than happy yo pay, however, pulling production support without reaching out to negotiate a license is a d** move. We suffered an outage of several days while scrambling to get the payment approved. Luckily we didn't suffer any major outage in that window.
Hey @oxfordmale - Sorry to hear about your experience. Would you be open to a live discussion so I can understand your issue further?
Surprised to hear this as none of our Enterprise plugins had a change in licensing (i.e. going from free to paid, or shifting within paid tiers) as far as I am aware. Would love to dig into this further.
If you're up for it, feel free to send me a note at divy.goel@grafana.com or let me know how best to reach you!
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#45All good except that Grafana Cloud is super expensive when you consider it per metric. This probably is the most expensive service per bit of data!
Yes, I have started using their cloud for a personal project. Ended up going back to self-hosted. Great thing their product is open source.
Hey @edumucelli - Would love to learn more about your experience and identify where we can make improvements. If you're up for a 15 min chat, please send me a note at divy.goel@grafana.com or let me know how best to reach you!
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#46I'm looking into Grafana Cloud currently. We run a few services across 4 different environments. I'd like to have a single place to view metrics as well as response times for various API endpoints, metrics related to RDS, etc. Also interested in incident management tool. We have around 30 EC2 instances running currently but will be scaling that up further. What can I expect in terms of total pricing? Perhaps hopping…
Hey @xwowsersx - Happy to help here! Would you mind sending me a note at divy.goel@grafana.com and we can coordinate a time to connect? Looking forward to it!
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#47Earlier quoted context omitted.
Is there a chance we'll see it open sourced / a self hosting option?
No plans currently, but a self hosted option seems reasonable. Although, most people like their emergency tech not hosted on their own tech :)
> No plans currently, but a self hosted option seems reasonable. Although, most people like their emergency tech not hosted on their own tech :)
FWIW our core application is hosted in AWS but we maintain our own Grafana infrastructure independently. So it's not hosted on our own tech, per se, though we're still responsible for keeping it online.
This looks great & would also love to see a self-hosted option. Honestly the more stuff like this that gets rolled into the OSS Grafana it actually makes me both more likely to try it and then more likely to eventually end up on the managed Grafana Cloud, as I will inevitably get sick of trying to maintain our own separate infra & the business case for centralising in Cloud makes more and more sense.
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#48I'm looking into Grafana Cloud currently. We run a few services across 4 different environments. I'd like to have a single place to view metrics as well as response times for various API endpoints, metrics related to RDS, etc. Also interested in incident management tool. We have around 30 EC2 instances running currently but will be scaling that up further. What can I expect in terms of total pricing? Perhaps hopping…
Hey @xwowsersx - Happy to help here! Would you mind sending me a note at divy.goel@grafana.com and we can coordinate a time to connect? Looking forward to it!
Emailed. Thanks!
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#49Seems great if you're already on the Grafana platform. One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that. Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
Thanks for feedback re: robot emoji. You can also use a backslash command if you want to add a new piece of text to the timeline from Slack. re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the time…
For postmortems the basis is having document templates that are linked to the incident. From there the ability to automatically add information to the individual postmortem documents with things like timeline and MTTA/MTTR. Add the ability to comment on, share, export, and collaborate on these documents.
The second piece of functionality is around action items. Almost all postmortems generate action items. I need a way to tie action items to a specific post mortem and integrate automatically with my project tracking software (Jira, Asana, Linear, whatever). Ideally there's some top level reporting functionality that shows me the status of post mortem action items.
A nice to have would be automatically scheduling the post mortem meeting with a calendar integration.
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#50Earlier quoted context omitted.
Recently you pulled one of our Grafana plugins without notice as you had upgraded this to an Enterprise license. We are more than happy yo pay, however, pulling production support without reaching out to negotiate a license is a d** move. We suffered an outage of several days while scrambling to get the payment approved. Luckily we didn't suffer any major outage in that window.
Hey @oxfordmale - Sorry to hear about your experience. Would you be open to a live discussion so I can understand your issue further? Surprised to hear this as none of our Enterprise plugins had a change in licensing (i.e. going from free to paid, or shifting within paid tiers) as far as I am aware. Would love to dig into this further. If you're up for it, feel free to send me a note at divy.goel@grafana.com or let m…
It concerns this plugin. We had a previous version of this working for years. It suddenly was deactivated one day and after us reaching out the support team, we were advised we had to upgrade to Grafana Enterprise to be able to get this working again. This is fair enough, however, what shows utter lack of respect is that you couldn't give us a grace period and this resulted in our Production Monitoring to be broken for several days. A company that cares would reach out to its customer repeatedly by email first, and if that got ignored, grant a grace period when the customer reaches out. Payment authorisations take time, and it is not great to have broken monitoring on a system that processes millions of dollars each day.
https://grafana.com/blog/2020/07/22/introducing-the-new-and-...