31–40 of 56 posts
All good except that Grafana Cloud is super expensive when you consider it per metric. This probably is the most expensive service per bit of data!
Are you planning any posts on comparing your new incident tool to other services? We currently use incident.io and are happy with it but we pay a lot for Grafana Cloud right now so it's worth considering if we can reduce spend elsewhere. Edit: We're happy with incident.io but free is compelling if the product is good and having a single view for observability is useful
Hey, incident.io CEO here. Glad to hear you’re happy with the product. The people at Grafana are great - congrats on the launch! Will have to take the product for a spin sometime :)
One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that.
Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
Earlier quoted context omitted.
It looks really cool and since we already use Grafana it would be a good fit for us, but for on call purposes Slack isn't very useful. If we were to migrate from PagerDuty to this, we would need an app that can override do not distrub and wake people up. Do you have any plans for any such app?
hi, disclaimer I work at Grafana, We have plans to build a native mobile app for ios & android for OnCall that would let you achieve this over the next few months. OnCall is a separate product from Incident. It's available via OSS and Cloud. Incident and OnCall work well together, or you can use either as standalone!
Earlier quoted context omitted.
Hey @nikolay! I work at Grafana Labs & focus on pricing - would you be up for a 15 minute chat to discuss this further? If so, feel free to either drop me a note at divy.goel@grafana.com or let me know how best to reach you :)
We recently swapped our metrics to Grafana Cloud and were really surprised (despite being documented) that pricing is based on samples per minute not metrics series. So, for example, if we send a metric every 15s (the Prometheus default) then we get charged as if that were four separate metrics. Support was very helpful explaining everything and they reversed the charge but it still feels weird.
Seems great if you're already on the Grafana platform. One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that. Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the timeline view. We have a lot more ideas in this area and will be investing in this.
Curious if there is specific features you'd like for postmortems?
Seems great if you're already on the Grafana platform. One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that. Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
Thanks for feedback re: robot emoji. You can also use a backslash command if you want to add a new piece of text to the timeline from Slack. re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the time…
Seems great if you're already on the Grafana platform. One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that. Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
Seems great if you're already on the Grafana platform. One thing I'd say is that I find the "react with a robot emoji on slack to add information to the timeline" as a little kluge, hopefully that's not the only mechanism for doing that. Also does this tool have a postmortem workflow? I didn't see one in the documentation and that seems like an important part of the incident response process.
Thanks for feedback re: robot emoji. You can also use a backslash command if you want to add a new piece of text to the timeline from Slack. re: postmortem workflow. The timeline view is built to help postmortems, one of the ways we're doing this is making it easy to paste the info from the timeline as rich text or markdown from the timeline into your post mortem workflow. You'll see that on the top right of the time…
As your company has shown zero respect for its customers, I will not be using any of your systems.To be absolutely clear it is fair to charge for any of your products, however, if you change it from freemium to paid you can't just pull the plug without reaching out.
All good except that Grafana Cloud is super expensive when you consider it per metric. This probably is the most expensive service per bit of data!
Hey @nikolay! I work at Grafana Labs & focus on pricing - would you be up for a 15 minute chat to discuss this further? If so, feel free to either drop me a note at divy.goel@grafana.com or let me know how best to reach you :)