Anyone replacing PAgerduty with this?
Grafana Labs launches free incident management tool in Grafana Cloud
21–30 of 56 posts
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#22Anyone replacing PAgerduty with this?
I think that would be Grafana OnCall https://grafana.com/products/oncall/
Internally we (Grafana Labs) already have replaced PagerDuty and are using it for our teams running critical systems.
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#23I work at Grafana, so AMA about the tool :)
It looks really cool and since we already use Grafana it would be a good fit for us, but for on call purposes Slack isn't very useful. If we were to migrate from PagerDuty to this, we would need an app that can override do not distrub and wake people up. Do you have any plans for any such app?
hi, disclaimer I work at Grafana,
We have plans to build a native mobile app for ios & android for OnCall that would let you achieve this over the next few months.
OnCall is a separate product from Incident. It's available via OSS and Cloud. Incident and OnCall work well together, or you can use either as standalone!
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#24Anyone replacing PAgerduty with this?
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Re: Grafana Labs launches free incident management tool in Grafana Cloud
#25All good except that Grafana Cloud is super expensive when you consider it per metric. This probably is the most expensive service per bit of data!
Hey @nikolay! I work at Grafana Labs & focus on pricing - would you be up for a 15 minute chat to discuss this further? If so, feel free to either drop me a note at divy.goel@grafana.com or let me know how best to reach you :)
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#26All good except that Grafana Cloud is super expensive when you consider it per metric. This probably is the most expensive service per bit of data!
Interesting, I'm using Grafana Cloud for just a few Prometheus metrics at the moment and have found it reasonable so far so am interested in what scale up looks like.
I'm curious—what other sorts of services are you referring to in your comparison?
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#27Are you planning any posts on comparing your new incident tool to other services? We currently use incident.io and are happy with it but we pay a lot for Grafana Cloud right now so it's worth considering if we can reduce spend elsewhere. Edit: We're happy with incident.io but free is compelling if the product is good and having a single view for observability is useful
Hey, incident.io CEO here. Glad to hear you’re happy with the product. The people at Grafana are great - congrats on the launch! Will have to take the product for a spin sometime :)
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#28How do you/users programmatically quantify MTTR (and related metrics) per incident, or in aggregate? Although it shades towards problem management this would seem necessary to achieve the claim of “reduces mean time to repair (MTTR).”
Bonus questions, are you tracking or driving improvement in the related times for detection/response/mitigate/recover?
Disclosure: Principal at AWS currently in a similar apace. Though I ask in a personal capacity and interest.
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#29All good except that Grafana Cloud is super expensive when you consider it per metric. This probably is the most expensive service per bit of data!
Hey @nikolay! I work at Grafana Labs & focus on pricing - would you be up for a 15 minute chat to discuss this further? If so, feel free to either drop me a note at divy.goel@grafana.com or let me know how best to reach you :)
We recently swapped our metrics to Grafana Cloud and were really surprised (despite being documented) that pricing is based on samples per minute not metrics series. So, for example, if we send a metric every 15s (the Prometheus default) then we get charged as if that were four separate metrics. Support was very helpful explaining everything and they reversed the charge but it still feels weird.
Re: Grafana Labs launches free incident management tool in Grafana Cloud
#30Earlier quoted context omitted.
Is there a chance we'll see it open sourced / a self hosting option?
No plans currently, but a self hosted option seems reasonable. Although, most people like their emergency tech not hosted on their own tech :)
I dunno, I don't really mind self-hosting monitoring infrastructure. I basically pay for a website uptime checker to check that Alertmanager is working. If Alertmanager is down, obviously you have to manually check to see what else is down, but it doesn't fail open.
I wrote a little glue to make this straightforward for anyone else who uses Prometheus/Alertmanager: https://github.com/jrockway/alertmanager-status This ensures that the website check checks the health of the whole alerting pipeline; Prometheus has an always firing alert, Alertmanager is set to send that alert to alertmanager-status, and alertmanager-status starts failing its external health check if it isn't seeing that alert firing at the configured interval. If one of [Prometheus, Alertmanager, alertmanager-status] fails, then your website health check fails.