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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#521

Post by 9935c101ab17a66 »

bjoli wrote: post #515
thathndude wrote: post #401

Earlier quoted context omitted.

The fact is, Apple is generally one of the best support experiences you’re going to have today. But there are also 1,000,000,000+ iOS devices out there, millions of laptops, and a lot of customers. You’re going to have plenty of bad experiences at that scale

What? I have always said "you never leave an apple support experience with a smile. It is always with a belly ache or relief". They are, at least in my part of the world, considered just above Italian car rentals.

Where do you live? Do you deal with apple support directly, or apple authorized service providers?

Re: MacBook Air M1 screen crack for no apparent reason

#522

Post by bzzzt »

kayodelycaon wrote: post #393
jamwil wrote: post #206

Earlier quoted context omitted.

I don’t know that its what Apple does right but that the broader PC market continues to shoot itself in the foot. Little things like pre-installed bloatware and the inability to figure out smooth trackpad scrolling (still!) keep me firmly on Apple devices. And more recently, the M1 platform is remarkable, so I tip my hat to them for that and doing the basic stuff right (mostly—there have been blemishes obviously).

What floors me is I've had several hilariously cheap Chromebooks and they all have better trackpads than every single PC I've owned. How!?

Simple: because a single entity has responsibility for the entire product. PC's are built out of software from Microsoft, hardware from a random supplier (and probably a contractor who agreed to write a driver in a week), and a assembler/supplier like Dell or Lenovo who go for the lowest margin so can't and won't fix any of the mistakes of the other two parties.

Re: MacBook Air M1 screen crack for no apparent reason

#523

Post by bjoli »

9935c101ab17a66 wrote: post #521
bjoli wrote: post #515

Earlier quoted context omitted.

What? I have always said "you never leave an apple support experience with a smile. It is always with a belly ache or relief". They are, at least in my part of the world, considered just above Italian car rentals.

Where do you live? Do you deal with apple support directly, or apple authorized service providers?

Sweden. I have tried both.

The best support i got was when the guy at the authorized service provider told me to take the business across the street since it was both faster and cheaper and the device was out of warranty anyway.

Re: MacBook Air M1 screen crack for no apparent reason

#524

Post by ungamedplayer »

ricardobayes wrote: post #518
herbst wrote: post #504

Earlier quoted context omitted.

The X2 or T4 series from Lenevo are definitely state of the art in Design. Being so thin that no standard plugs fit anymore wouldn't be 'hot' among humans either.

For me as an engineer yes. But for a normal person, they look too industrial.

I think the intent was to look business. If you want to see industrial check out the Panasonic toughbook and toughpad range.

Makes the apple gear look and behave like flowers.

Re: MacBook Air M1 screen crack for no apparent reason

#525

Post by Bayart »

z9znz wrote: post #179
haunter wrote: post #157

Earlier quoted context omitted.

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

> And that’s why most people buy $500 laptops. Most people is a sketchy expression, but I would venture a guess that "most people" buy cheap laptops because they don't really care, they don't know how to adequately judge which ones are worth more, and they also just don't want to spend much on a computer. It's hard to imagine, but "most people" actually care little about computers.

I've never spent more than 400 or 500$ on a laptop. Plenty of good enough stuff on the second hand market if you go after business laptops. But it's never my main machine (I can't understand doing anything productive with 14").

Re: MacBook Air M1 screen crack for no apparent reason

#526

Post by traveler01 »

xtracto wrote: post #209
traveler01 wrote: post #151

This is a widespread issue, it's almost like the computers are designed for this to happen. I've seen Windows laptops without any glass protection at the front with better durability.

Apple is the king of planned obsolecense in the computing segment.

This is already beyond planned obsolescence. This is purely scamming the users to pay a buttload of money in their repair centers. Here a new screen is about 650€, when the MacBook itself comes out of the shelves for about 1500€.

You can see how Apple managed to make itself one of the richest companies in the world. It wasn't for being customer friendly, they have a support even worse than some chinese brands.

Re: MacBook Air M1 screen crack for no apparent reason

#527

Post by derekbaker783 »

Bayart wrote: post #525
z9znz wrote: post #179

Earlier quoted context omitted.

> And that’s why most people buy $500 laptops. Most people is a sketchy expression, but I would venture a guess that "most people" buy cheap laptops because they don't really care, they don't know how to adequately judge which ones are worth more, and they also just don't want to spend much on a computer. It's hard to imagine, but "most people" actually care little about computers.

I've never spent more than 400 or 500$ on a laptop. Plenty of good enough stuff on the second hand market if you go after business laptops. But it's never my main machine (I can't understand doing anything productive with 14").

I've had good luck with refurb machines also (but never tried an Apple laptop refurb).

Re: MacBook Air M1 screen crack for no apparent reason

#528

Post by samatman »

dereg wrote: post #474
samatman wrote: post #144

Earlier quoted context omitted.

Maybe. Apple sold 30 million Macs last year. 2000 complaints would be 0.0067% of those.

I don't think that means much. There were 1500 complaints about the original 12" Macbook's butterfly keyboard in the OG thread[1]. That keyboard went on to be recalled. [1] https://discussions.apple.com/thread/7063425

...were? I just clicked it, both out of curiosity and spite (I had one of those damn keyboards), now there are more.

Your counterexample means even less, since my numbers are based on measuring something useful.

Besides which: what kind of case do you think you're making by pointing out that actual design/manufacture problems with Apple products show up in Apple forums?

How else would it be?

Re: MacBook Air M1 screen crack for no apparent reason

#529

Post by OJFord »

comprev wrote: post #258
z9znz wrote: post #179

Earlier quoted context omitted.

> And that’s why most people buy $500 laptops. Most people is a sketchy expression, but I would venture a guess that "most people" buy cheap laptops because they don't really care, they don't know how to adequately judge which ones are worth more, and they also just don't want to spend much on a computer. It's hard to imagine, but "most people" actually care little about computers.

For many people outside of HN demographic $500 is a lot of money for "a computer" A macbook would be like buying a top spec Mercedes when all they need is a no frills base model Ford.

That used to be true, but somehow Apple gets them. Probably still more true of non-mac computers - where high-end sales I imagine are almost exclusively to businesses and gamers.

Re: MacBook Air M1 screen crack for no apparent reason

#530

Post by Schroedingersat »

vineyardmike wrote: post #385
throwoutway wrote: post #319

Earlier quoted context omitted.

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

Who knows if it’s true but apple has publicly stated they lose money on repairs. https://www.engadget.com/2019-11-21-apple-repair-costs.html

'We lose money on replacing the entire motherboard for 3 cents under cost whenever any minor thing goes wrong but make bank on refurbished computers with a single resistor that had gone bad which we get for free for some reason'
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