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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#241

Post by lolinder »

legitster wrote: post #222
haunter wrote: post #157

Earlier quoted context omitted.

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

> And that’s why most people buy $500 laptops. It's also worth pointing out that the $500 laptop will probably last a lot longer than the most expensive Macbook. All plastic, they use a lot of older/reliable technology, they don't get used as rough - the most common failure mode is they get too old/slow for the user.

I probably use my laptops harder than most people, but this has not been my experience with plastic laptops. I lost two laptops in a row to the plastic case cracking. In the first case the case broke around the hinge and destroyed a fan. In the second, about half the keys on the keyboard stopped working. I'll never buy another plastic-chassis laptop after that second one.

Re: MacBook Air M1 screen crack for no apparent reason

#242

Post by Ycombigatorz »

auggierose wrote: post #194
haunter wrote: post #157

Earlier quoted context omitted.

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

And that's why you get Apple Care with your MacBook.

No post body was provided.

Re: MacBook Air M1 screen crack for no apparent reason

#243

Post by r3012 »

Spooky23 wrote: post #196
maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

You only hear about it because it’s Apple and they have like 6 SKUs of products that they sell millions of. When the batteries bulge or screens fail on some random Dell made by a subcontractor in Vietnam, nobody cares as they have like 80 models of laptop for every market segment. The bullshit thing in my mind is that Apple took away the ability for store staff to make discretionary calls to bypass stuff like this an…

> The bullshit thing in my mind is that Apple took away the ability for store staff to make discretionary calls to bypass stuff like this and do what’s right for the customer.

It could be that, or retail workers are sick of us and aren't making calls in our direction anymore.

https://www.businessinsider.com/retail-workers-leaving-quit-...

Re: MacBook Air M1 screen crack for no apparent reason

#245

Post by bogwog »

samatman wrote: post #104
kelsolaar wrote: post #14

Any clue of what is causing that? Is it the aluminium chassis expanding as a function of temperature and causing stress on the glass?

Mostly likely culprit, if this is a real problem, is a poorly-annealed batch of screen glass. If the glass is under internal tension, it's only a matter of time before cracks show. Conversely, screen glass is ordinarily pretty hard to damage and screens are designed to handle any expansion in their frame as a matter of course. At this point, there's no way to tell if this is an actual issue, or if it's just the enorm…

> or if it's just the enormous customer base of Apple amplifying owners who damaged their screen and would like Apple to replace it for free.

Apple has had an enormous customer base for decades, they've had a support forum for probably as long, and people have been wanting free repairs for their broken idevices since forever.

And while I'm no expert on the history of Apple's support forums, I think it's safe to assume that a 49-page forum thread about an issue like this isn't a common occurrence. (maybe the butterfly keyboards got one like that)

Plus Apple is not the only manufacturer with a support forum and a large customer base, and I don't think I've ever heard of a mass concentrated effort to get free repairs by spamming a support forum.

Re: MacBook Air M1 screen crack for no apparent reason

#246

Post by Ycombigatorz »

z9znz wrote: post #192
rvz wrote: post #150

Earlier quoted context omitted.

So after all the hype that I have heard about the Apple Silicon computers, it seems like it takes a screen crack to make it useless and issue a repair cost of almost the price of a new one. Especially when as soon as the computer fails to boot or stops working, you have lost all data on the computer as the data cannot be recovered. Sounds like a total scam. Glad I never bought one on launch day.

Obviously there is a defect problem affecting some of the new Macbooks, and Apple needs to step up and take responsibility. But that said, I personally think the Apple Silicon computers (the Air in particular) are worthy of the hype. This 1 year old M1 Air with 16GB RAM is twice as fast as my colleagues' Intel MBPs (comparing same year devices), and it's _silent_. It rarely even gets warm, even with Docker, several c…

No post body was provided.

Re: MacBook Air M1 screen crack for no apparent reason

#247

Post by [deleted] »

cycomanic wrote: post #161
maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…

[deleted]

Re: MacBook Air M1 screen crack for no apparent reason

#248

Post by foldr »

scottydelta wrote: post #82
foldr wrote: post #67

Earlier quoted context omitted.

They solder components to save space and increase the reliability and power efficiency of the connections. Apple doesn’t care about self repair, but they aren’t using solder instead of connectors as part of a scheme to actively thwart it.

Apple is literally known for their anti-right-to-repair stance. There is a youtuber named Louis Rossman(1.7 million followers) fighting Apple on this since more than a decade. Here is his channel: https://youtube.com/user/rossmanngroup

You’re conflating two separate issues:

(i) Is Apple anti right to repair?

(ii) Does Apple solder certain components primarily because it makes repair more difficult?

Even if the answer to (i) is yes, the answer to (ii) can be no.

Most unpluggable components in most laptops are never intentionally unplugged over the lifetime of the device. Connectors take up space, can come unplugged accidentally, and degrade signal quality. Those are the reasons for soldering components in a modern laptop.

Re: MacBook Air M1 screen crack for no apparent reason

#249

Post by armchairhacker »

josephcsible wrote: post #203
auggierose wrote: post #194

Earlier quoted context omitted.

And that's why you get Apple Care with your MacBook.

That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?

AppleCare is a good idea in general. Even if you’re generally careful, you never know when the mac will break because of something that was your fault

Re: MacBook Air M1 screen crack for no apparent reason

#250

Post by madeofpalk »

judge2020 wrote: post #240
threeseed wrote: post #214

Earlier quoted context omitted.

I just had my 14" M1 MacBook Pro screen crack a few days ago and it was replaced for free. Be curious about your circumstances whether it was repaired at an Apple Store and when this happened. Perhaps there is a policy that isn't being disseminated around properly.

There would be consistent policy if an official recall was put out, but that looks even worse.

How many years did it take for apple to issue their 'recall' (Service Program, in Apple parlance) for the butterfly keyboard woes?
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