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Oracle Suspended My Account
81–90 of 302 posts
Re: Oracle Suspended My Account
#82Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…
I wait for the day that this conduct becomes illegal, because it can destroy people's lives. It is actually surprising that consumer protection laws do not yet address the issue of due process.
I would assume it is contract based and thus falls already under contract law. You could start a civil case. There is no need to make something illegal that already has ways to get resolved.
Part of the problem in the US is that a civil courtcase is a horrible thing. At least in Europe the loser pays the court costs of the winner. That already makes this kind of behaviour less likely. In the US you have to spend lots of money on a court case and they will just drag it out and bleed you dry. The court system is designed to protect the rich minority from the poor majority.
Also, do not throw away the baby with the bathwater. A shop owner should have ways to get rid of a bad customer. And yes, even if it is just based on a face that you don't like.
Re: Oracle Suspended My Account
#83Earlier quoted context omitted.
I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.
At least Hacker News isn't randomly suspending accounts without notice...I think.
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Re: Oracle Suspended My Account
#84Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…
Well he had a support discussion. When I got terminated on Tumblr, support never answered on the open case. So there's room for worse.
Re: Oracle Suspended My Account
#85Google did the same to me recently. Face it, Cloud was a stupid idea all along
Re: Oracle Suspended My Account
#86It's interesting to see that they also adopted the current industry standard of automatically banning people at random, not telling them why and not giving them any way to rectify it. But then, well, I mean, it's Oracle. What did you expect? Normally something like this would put them on my "will never use any of their products nor work with them" shitlist, but it's Oracle, so they were already there since, like, eve…
I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.
A "societal" problem that somehow mainly manifests in big tech?
Re: Oracle Suspended My Account
#87The more this keeps up, the more we'll be back to where we were in the 1990s - self-hosted apps on non-cloud infrastructure that are owned and managed by the companies and orgs who build on them, and not held hostage by cloud companies who have built rent-seeking businesses and eliminated any sort of human support while automating functions with unaccountable and flawed algorithmic decision-making systems. Don't get…
> We're coming back full cycle to decentralized systems.
You say this as if it's something that's happening, but it's not. There's a few pockets of self hosted bits here and there, but that's not new. We are not coming back to decentralised systems, and we will -never- go back to that in any significant number.
Most people are not going to give up the cloud to go back to bare metal. Most people are not going to give up their zero-maintenance SaaS app to go self-host something. All of it is just too convenient, and you then also have the inertia working against you; there's a whole generation of developers now that has grown up without ever administering a server. They're not gonna give up their Lambdas and drop down to a lower level, just like I'm not gonna give up my interpreted languages and drop down to C, even though it'd perform a hell of a lot better.
I'm with you - I like self-hosting, and I run everything I can on bare metal, and I hate everything costing money every month. But there's no future in which people decide "oh I'll give up the convenience and the extra money I can make from this" and go back to the old way of doing things.
Re: Oracle Suspended My Account
#88Earlier quoted context omitted.
Don't forget step 4 and 5: * User posts on HN (or reddit or someplace else) * If post gets attention, issue is resolved via manual, backchannel efforts. If post doesn't get attention, issue remains unresolved.
I always forget step 4 and 5 - the most important steps as its the only thing that helps the user.
I tried that for my Tumblr account termination. But because Tumblr is not Google, nobody cared.
Re: Oracle Suspended My Account
#89Earlier quoted context omitted.
> The TOS says they will provide advance warning. Oracle is in breach of their own contract. Not in cases of suspected fraud, they won't. Connecting these services with a VPN is the very definition of shady.
> Connecting these services with a VPN is the very definition of shady. I don't think OP mentioned using a VPN. But even if they had: really, managing a cloud infrastructure via VPN is so far from shady that it's often recommended or required by many tech companies' security policies for people working from public wifi locations among other circumstances, as an added layer of protection against local eavesdropping an…
> But even if they had: really, managing a cloud infrastructure via VPN is so far from shady that it's often recommended or required by many tech companies' security policies for people working from public wifi locations among other circumstances, as an added layer of protection against local eavesdropping and sometimes also for specific predictable networking routing within a cloud network perimeter.
We're talking about 2 different kind of VPN here, and you know it, please don't spread confusion on that topic. Nobody needs to connect to his own database service using some B2C service like North VPN to obfuscate where the actually queries come from.
> It would, of course, be shady if Oracle intends to deny service to people in Turkey and the VPN use is to circumvent that restriction. But I don't believe that there is such a restriction on place.
They probably don't, problem fixed. I'm not siding with Oracle, but Oracle owes absolutely nothing to a free tier user suspected of fraud.
Re: Oracle Suspended My Account
#90Free tier user and no statement if he had a payment method attached to his account.
in order to sign up you have to provide credit card details, so you automatically have a payment method attached to your account
My understanding is that's only used for identity verification, not as a payment method.