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Oracle Suspended My Account

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Re: Oracle Suspended My Account

#51

Post by nojito »

xSxY3fj5gVCmvWE wrote: post #34
throw_m239339 wrote: post #21

> Well. I guess that's how Oracle works. After trial period ends they shut down random accounts that are using their 'Always Free (not for long)' services. End of the discussion, Oracle suspended your free tier and while it sucks, it's a free tier and Oracle can suspend it as they wish, it's in their TOS (edit: in case of suspected fraud). Do not rely on free tier for anything important, free tiers are here to test t…

Wow, what an absolutely horrible take. The free tier is supposed to be a representative introduction to what you can expect from paid tiers. As long as you aren't breaking the TOS there should be no reason for suspension, and if there is a suspension, it should be handled gracefully and respectfully, as literally promised by their own friggin' TOS . The paid tier doesn't have a separate TOS either. Oracle dropped the…

TOS is voided in cases of suspected fraud.

Additionally they make no promises of informing the user.

>When reasonably practicable and lawfully permitted, we will provide You with advance notice of any such suspension.

I think people are confusing billing payment notices with termination.

Re: Oracle Suspended My Account

#52

Post by zaarn »

mooreds wrote: post #12
OrangeMonkey wrote: post #7

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

Don't forget step 4 and 5: * User posts on HN (or reddit or someplace else) * If post gets attention, issue is resolved via manual, backchannel efforts. If post doesn't get attention, issue remains unresolved.

Oracle doesn't care about HN unless they can use HN as a direct source of money. Users being mad on HN doesn't matter, being mad at Oracle does not cause Oracle to make profit.

If OP wants the issue fixed, the most likely solution is to drop affiliate links in the comments, as a positive revenue flow might get one of Oracle's sales-lawyers to investigate the commotion and see if more monetary sources are available to be cracked open.

Re: Oracle Suspended My Account

#53

Post by MichaelCollins »

speedgoose wrote: post #30

I don’t understand how Oracle can convince companies to sign with them considering their behaviour.

Same way that lawn mowers convince people to stick their hands into the blades, despite common sense and all the warning stickers screaming at you to not do that. It seems expedient in the moment, you're not thinking about long term consequences and just want to fix a problem fast right now.

Re: Oracle Suspended My Account

#54

Post by nixcraft »

notlukesky wrote: post #36
OrangeMonkey wrote: post #17

Earlier quoted context omitted.

I always forget step 4 and 5 - the most important steps as its the only thing that helps the user.

That does not work for Oracle because they are not on these forums to the extent of say Stripe or FAANG engineers.

Well, I tweeted the link, but my experience shows that Oracle is not a darling company for most solo developers. Typically solo devs go with DigitalOcean, Linode and co (or free stuff from AWS, even Lightsail offer some support). Either way, I hope they get some help.

Re: Oracle Suspended My Account

#55

Post by vintermann »

chrisseaton wrote: post #37
kouteiheika wrote: post #9

It's interesting to see that they also adopted the current industry standard of automatically banning people at random, not telling them why and not giving them any way to rectify it. But then, well, I mean, it's Oracle. What did you expect? Normally something like this would put them on my "will never use any of their products nor work with them" shitlist, but it's Oracle, so they were already there since, like, eve…

I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.

At least Hacker News isn't randomly suspending accounts without notice...I think.

Re: Oracle Suspended My Account

#56

Post by Erlangen »

I remembered I had a similar experience with IBM cloud last year. I created an account, created several VMs and deleted them. Then after half an hour, boom, my account was banned, telling me something like "violated our policy".

Interestingly, I just tried to log into my IBM cloud account and it was successful. I don't know how and when I was un-banned. I received the email about the ban but not the unban.

Re: Oracle Suspended My Account

#57

Post by [deleted] »

bombcar wrote: post #32
BiteCode_dev wrote: post #16

At this point, if you trust companies with terrible, terrible track record and you get bitten, what do you expect us to say? People keep repeating "vote with your wallet", and almost nobody does. It's already hard to make peace with that, but we learned to. However if most of the IT community place billboards saying "don't go into the bear cage" for years, and you still do, what can we do?

It's hard to vote with your wallet on a free tier, to be fair.

[deleted]

Re: Oracle Suspended My Account

#58

Post by guywithahat »

kouteiheika wrote: post #9

It's interesting to see that they also adopted the current industry standard of automatically banning people at random, not telling them why and not giving them any way to rectify it. But then, well, I mean, it's Oracle. What did you expect? Normally something like this would put them on my "will never use any of their products nor work with them" shitlist, but it's Oracle, so they were already there since, like, eve…

Yeah I'm not happy to read this, but this is basically what all big tech does nowadays. And small tech companies, even if they have better customer service will probably break your service by accident. In this case though he seems to be using the free tier which, if you need to use professionally, you shouldn't be using

Re: Oracle Suspended My Account

#60

Post by rexreed »

The more this keeps up, the more we'll be back to where we were in the 1990s - self-hosted apps on non-cloud infrastructure that are owned and managed by the companies and orgs who build on them, and not held hostage by cloud companies who have built rent-seeking businesses and eliminated any sort of human support while automating functions with unaccountable and flawed algorithmic decision-making systems.

Don't get me wrong, I see the economic benefit of the cloud and the freedom of not having to manage your own infrastructure, but increasingly the cost and risks associated with being beholden to an organization's arbitrary behavior with lack of recourse is not something you can depend on for the long-term. We're coming back full cycle to decentralized systems.

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