71–80 of 302 posts
I don’t understand how Oracle can convince companies to sign with them considering their behaviour.
Free tier user and no statement if he had a payment method attached to his account.
Nice in principle, free gets no support or nobody to shout at and it's Oracle so, yeah, sucks if you put anything important on it :P
Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…
OCI it's pretty confusing. They have two free tiers, the expanded initial time based and the always free tier. As far as I can tell, when your time runs out on the expanded free tier they turn everything off and you have to re provision into always free or do an account upgrade. They deny a lot of credit cards they should accept. I have been unable to upgrade on any of my cards. Since provisioning always free tier a…
AWS has three free tiers - https://aws.amazon.com/free/
MS Azure has two free tiers - https://azure.microsoft.com/en-us/pricing/free-services/
Google Cloud has two free tiers - https://cloud.google.com/free
OCI has two free tiers - https://www.oracle.com/cloud/free/
Earlier quoted context omitted.
I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.
Eh, even if it happens everywhere it’s frequency is different and some companies are easier to resolve it than others - I much prefer my chances with Microsoft than with Google for example.
That pleasant demeanor doesn't always translate into getting immediate results, but how could it really?
Earlier quoted context omitted.
For the exact same reason being from Russia would. Hostile, unpredictable, militaristic country, ran by a wanna-be dictator, committed to an active invasion of another country's sovereign territory. (My point is those two tend to go hand and hand: higher percentage of unwanted traffic originates from authoritarian lands still engaging in 19th century style barbarism.)
Unlikely any of that, and more likely that a large percentage of their "unauthorized usage" comes from the country. Companies find it easier to simply block or restrict access from certain countries because it's "more hassle than it's worth".
When you as a company (especially financial one) is serving thousands or millions of customers you must have/rely on statistics with a heuristic to detect fraudulent or an abusing customers. Also you have to decide whether you will have any troubles by giving a loan to a particular person. Such heuristic systems are scoring using hundreds (if not thousands) parameters like age, marriage status, sex, whether you believer or not, what is your smartphone (e.g. according to bank's statistics Android users are tending to not return credits more ofter) and so on…
What’s most important: banks will never disclosure what has lead them to their decision like to decline in a credit line. Just to avoid further cheating with their heuristic systems.
I believe the author had become a victim of such heuristic which is likely had detected something unusual, then it considered his profile + recent connections (perhaps he had specified a different country than Turkey), and finally «free tier» had added some alarming amount to scoring. Otherwise I can't explain why support had wrapped up a chatting so quickly and unfriendly. For me everything points out on that there was a distinct reason for them to cease his account and they won't like to disclosure it in any way.
Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…