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Oracle Suspended My Account

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Re: Oracle Suspended My Account

#21

Post by throw_m239339 »

> Well. I guess that's how Oracle works. After trial period ends they shut down random accounts that are using their 'Always Free (not for long)' services.

End of the discussion, Oracle suspended your free tier and while it sucks, it's a free tier and Oracle can suspend it as they wish, it's in their TOS (edit: in case of suspected fraud).

Do not rely on free tier for anything important, free tiers are here to test the service sure, not to build an app that is important to you.

They will probably never tell you the real reason for legal reasons.

Re: Oracle Suspended My Account

#22

Post by locutous »

OCI it's pretty confusing.

They have two free tiers, the expanded initial time based and the always free tier. As far as I can tell, when your time runs out on the expanded free tier they turn everything off and you have to re provision into always free or do an account upgrade.

They deny a lot of credit cards they should accept. I have been unable to upgrade on any of my cards.

Since provisioning always free tier a second time I've not had any issues with them turing off resources.

Re: Oracle Suspended My Account

#23

Post by pure_simplicity »

I have a similar experience. Recently my account got suspended for no reason. I have been logging in and reading up on the tutorials / documentation to see how to use Oracle Cloud and I hadn't even started using any of the free resources yet, but my recently created account got suspended nonetheless. Unless my account was hacked (which I would like to be notified of) I cannot have violated any ToS. I got the same non-response when I asked why my account was removed.

To me it looks like Oracle isn't being honest about their "always free" tier and they just shut down non-paying accounts to cut costs if they don't foresee them converting into paying customers any time soon. If it were a bug / mistake, then I would have expected better support (restoring the account or providing a new account if that's not possible), but being ghosted by a big corporation when you know for a fact that you did nothing wrong is pretty frustrating.

I have not had such a bad experience with any cloud company ever. I sincerely hope Oracle changes, but as it stands I will never spend a dime with Oracle and I will dissuade anyone from using their services, because of how unreliable they have demonstrated themselves to be.

Re: Oracle Suspended My Account

#24

Post by bombcar »

black_puppydog wrote: post #14
bombcar wrote: post #6

I have no clues beyond what's in the article, but I suspect that a combination of being from Turkey (author spells it that way) and being on the free tier triggered some sort of auto-script that attempts to detect crypto-mining or something. Attempting to use a VPN to distract from the access from Turkey would probably also trigger some other auto-detector. Free tiers give free tears; they're always fraught with dang…

> being from Turkey [...] and being on the free tier I mean, I don't want to put words in your mouth, I assume this wasn't the tone you were aiming for, but this sounds a little like you think that's okay . Which, to be clear, it absolutely isn't.

I don't like it, but it is how companies act; I feel that they should be much more upfront about it instead of hiding behind the scripts - just deny access from the country to non-paying customers, or otherwise make it explicit.

Re: Oracle Suspended My Account

#25

Post by bombcar »

dimitrios1 wrote: post #18
metayrnc wrote: post #11

Earlier quoted context omitted.

Why would being from Turkey have an effect in this situation?

For the exact same reason being from Russia would. Hostile, unpredictable, militaristic country, ran by a wanna-be dictator, committed to an active invasion of another country's sovereign territory. (My point is those two tend to go hand and hand: higher percentage of unwanted traffic originates from authoritarian lands still engaging in 19th century style barbarism.)

Unlikely any of that, and more likely that a large percentage of their "unauthorized usage" comes from the country.

Companies find it easier to simply block or restrict access from certain countries because it's "more hassle than it's worth".

Re: Oracle Suspended My Account

#27

Post by smoothgrammer »

throw_m239339 wrote: post #21

> Well. I guess that's how Oracle works. After trial period ends they shut down random accounts that are using their 'Always Free (not for long)' services. End of the discussion, Oracle suspended your free tier and while it sucks, it's a free tier and Oracle can suspend it as they wish, it's in their TOS (edit: in case of suspected fraud). Do not rely on free tier for anything important, free tiers are here to test t…

The TOS says they will provide advance warning. Oracle is in breach of their own contract.
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