Earlier quoted context omitted.
I've worked in e-commerce for a while and have heard similar stated from time to time and seemed like someone was trying to fit a linear line over what's almost certainly an s-curve distribution. At lower latencies no one is going to leave your site because it takes 1200ms instead of 1000ms to fully load a page. But at some point almost everyone is going to leave your site rather than wait. I also find these stats re…
Also, this can make me bounce: ,,payment failed, please start again with an empty shopping cart''. It happens on quite many webshops.
On payment failures, an interesting solution an ecommerce I used to work for came up with was just to place the order on payment failure. They figured it was better just to send out an email after the fact asking them to try again and if that failed they could call and take the payment over the phone if need be. We targeted an older demographic and sold fairly pricey products though. I guess that model wouldn't work so well if you're selling $10 tshirts. I believe Amazon does something similar. I know they've sent me emails in the past letting me know my payment failed after placing an order.