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PSA: HelloFresh doesn't delete data when asked, only changes the email address

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Re: PSA: HelloFresh doesn't delete data when asked, only changes the email address

#51

Earlier quoted context omitted.

If the records no longer contain PII, then they've arguably satisfied their duties under the law, haven't they? Has a court held otherwise?

But the records do. > Your account showing your name, address, credit card, etc can still be accessed whilst the token stored in the cookie is still valid

They're also given time for the deletion to be fully complete -- backups etc.. That could apply here.

Re: PSA: HelloFresh doesn't delete data when asked, only changes the email address

#52
A [CTRL]+[F] for 'Pinterest' yielded no results.

They do the same, and you can check, go make an account with your e-mail, and then ask to delete it, they just change it to name@domain.com-wrongpleasefix

You can no longer log in and the account is still there.

Re: PSA: HelloFresh doesn't delete data when asked, only changes the email address

#53
post #11

Right. For most (American) companies (I don’t know about GDPR-folks), “delete” means “hide from requesting user” not “remove data from internal system.” Data is (at least a big part of) their business and they don’t further that end by removing data. Of course it’s shitty, but it’s industry standard practice. It’s similar to the Facebook shadow profile you have when you don’t even have a Facebook account: you can ask…

Also, if they do delete it from "current db," they likely have years of backups. I find it difficult to believe someone like FB (or any other) would unarchive multiple terrabyte archives from storage, restore them (db, etc), delete the data, and rearchive them, for each daily/weekly/monthly/yearly backup my data is contained within.

I have no knowledge of how Facebook or anybody else does their backup deletion - but one way to accomplish this is to encrypt parts of the backups with a per user key, and delete the key when deletion is requested - tapes (or whatever) stay in cold storage but the data is irretrievable.
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