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Google Ads suspended me and turned a deaf ear

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Re: Google Ads suspended me and turned a deaf ear

#81

Post by tomcam »

hackmiester wrote: post #49
jefftk wrote: post #47

Earlier quoted context omitted.

> their old agency paid off a Google insider to flag our client’s account resulting in suspension That's extremely serious. If you wanted to share details with me I can raise the issue internally; my email is in my profile. (Speaking only for myself)

I applaud Googlers who try to put the "don't be evil" genie back in the bottle, but I wish you would point your energy toward a more-achievable goal.

I applaud Googlers who try to do the right thing and I don't understand why a random person on HN should dis them for it.

Re: Google Ads suspended me and turned a deaf ear

#82

Post by tomcam »

zorpner wrote: post #71
jefftk wrote: post #50

Earlier quoted context omitted.

Regardless of what you think of Google's business practices, paying off insiders is absolutely not something that any of us should accept.

You have already accepted it, by continuing to work for a company that does it (regularly -- this is hardly a unique story).

Not a fan of Google at all. But I'm sure if someone chose to flamethrow you or your company you'd expect them to back up their accusations... right?

Re: Google Ads suspended me and turned a deaf ear

#83

Post by zalebz »

There are only a handful of companies that have crossed the $1 Trillion USD market cap threshold.

Tgese are some of the richest entities in all of human history and their direct customers cannot even get a reply to an inquiry that has destroyed their livelihood - and there is no law or regulatory body that requires them to.

This is embarrassing as an American citizen but moreover as a human in our current society - what exactly do we value/reward that this gets barely any attention?

Re: Google Ads suspended me and turned a deaf ear

#84

Post by teawrecks »

zorpner wrote: post #71
jefftk wrote: post #50

Earlier quoted context omitted.

Regardless of what you think of Google's business practices, paying off insiders is absolutely not something that any of us should accept.

You have already accepted it, by continuing to work for a company that does it (regularly -- this is hardly a unique story).

So in other words, "All Googlers Are Bastards"?

This hardly seems like a productive sentiment. A system is only as corrupt as the people in it, and this person is openly trying to address a specific problem the best way they know how. Why would you try to dissuade them? I don't understand what your end game is except to make Google more corrupt.

Re: Google Ads suspended me and turned a deaf ear

#85

Post by freedomben »

rmbyrro wrote: post #78
george0812 wrote: post #10

If your business relies heavily on Google to get customers (Adwords) or for generating revenue (Adsense, youtube, extensions, search, …) You are doomed. Google will/has terminated accounts on a whim with no recourse: one day you wake up and your business is destroyed, all you have is a vague, automated email and no way to contact a human being. "Oh you spent 4 years working on this extension and have thousands of pay…

Isn't it easy to just create another account?

Yeah, but it won't take the algorithm long to figure out who you are and terminate/ban your new account. And, because you tried to circumvent controls, any personal accounts you have are also now banned forever. TBF I read about this on HN, not my personal experience.

Re: Google Ads suspended me and turned a deaf ear

#86

Post by justinbaker84 »

austinpena wrote: post #59
justinbaker84 wrote: post #56

Earlier quoted context omitted.

I manage 250K per month on Google Ads and all I get is the same lousy tech support from India that everybody else gets.

Weird. Lots of the recent reps that have reached out to me have been state side.

Yeah those are all sales reps that just want to get you to waste your money on junk. When you actually have a problem and you need real customer support you get routed to India so you can listen to a low wage employee ignore the substance of your problem.

Re: Google Ads suspended me and turned a deaf ear

#87

Post by boplicity »

dangrossman wrote: post #11

This has been my experience with Google too. I have a suspended Google Merchant Center account for an ecommerce site. That's Google's service to list products for their "shopping" search tab, which you also need to run shopping ads. I sell some home decor items I hand make in my home workshop with a laser cutter and paint. Nothing weird, just like "welcome to our home" type signs. It's a standard Shopify-hosted store…

Your account may be hacked, or your website may be hacked. Fraudulent Google ads that link to downloadable malware is a huge problem that Google has not been able to solve. (It's truly a problem on a very, very large scale, in my experience having Google Ads on our websites for revenue.)

Re: Google Ads suspended me and turned a deaf ear

#88

Post by Razengan »

dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

The entire advertisement ~~industry~~ racket is a case of an emperor with no clothes, a problem looking for a problem.

Products should not be forced upon people at random times.

All advertising should be replaced by opt-in directories with better indexing and filtering systems that let people search for what they want, when they want.

“I want to see games like Dark Souls but in 2D with pixel art and a soundtrack like Blade Runner”

Instead of mass-raping everyone’s privacy just to guess what people want, let people tell companies what they want.

Instead of manipulating people with false impressions, products should stand out on their merits not on their marketing budgets.

Honestly just banning all advertisement outright would snuff so many ills of society: coerced consumption, waste of resources, waste of time, uglification of public spaces, invasion of privacy, jobs whose sole purpose is to deceive, and other bullshit.

Re: Google Ads suspended me and turned a deaf ear

#89

Post by HWR_14 »

new_stranger wrote: post #40
2muchcoffeeman wrote: post #37

Earlier quoted context omitted.

Wait what? I can bribe a human at google to flip a switch and there are no checks and balances in place to discover a change made to a 20K a day account? How many google insiders can take bribes like this? Have they gotten rich from it? What’s the minimum spend to get official help then?

Considering there are over 150,000 people working at Google, I would assume the odds one of them would take a bribe to be pretty good. That said, it certainly doesn't prove this has ever happened.

There are 150,000 people at Google. But how many people can, on their own and without being noticed, flip that switch. And how much are they getting paid that they are willing to risk their job/career/a lawsuit to flip that switch? I assume their compensation from Google at that level is already pretty healthy, so it's not like they'd need that money for a necessity.

Re: Google Ads suspended me and turned a deaf ear

#90

Post by austinpena »

justinbaker84 wrote: post #86
austinpena wrote: post #59

Earlier quoted context omitted.

Weird. Lots of the recent reps that have reached out to me have been state side.

Yeah those are all sales reps that just want to get you to waste your money on junk. When you actually have a problem and you need real customer support you get routed to India so you can listen to a low wage employee ignore the substance of your problem.

Yeah, I’m under no illusion that they’re just there to get me to spend more. They’ve helped with disapprovals though.
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