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Tell HN: YouTube and how my wife lost 7 years of work

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Re: Tell HN: YouTube and how my wife lost 7 years of work

#131

Post by kingcharles »

ilamont wrote: post #97

How many more pleas like this will we see on HN? Or, hear from friends, colleagues, and relatives who have been locked out or denied access to an important service, either through no fault of their own or by an innocent action? No warning. No explanation other than "suspicious activity" or "violation of [vaguely worded] policy." No human to call who can help troubleshoot, other than a tech-savvy friend or relative. N…

It's really disheartening that these support channels are so poor. I had my bank account terminated recently for a valid support request the bank didn't want to deal with as it would require a change to their concrete support script.

My girlfriend had her Tumblr account terminated by some automated process and Tumblr won't respond to her. And this was devasting to her, because not only was it content she had spent a long time curating, but there were many friends of hers that she only had contact with through Tumblr due to her wish to protect her offline identity. To suddenly lose dozens of good friends overnight due to a software error was insanely depressing for her.

The effects of these account terminations can be far-reaching. After watching the effect on my SO, I have to wonder how many suicides have been precipitated by an unfair account termination?

Re: Tell HN: YouTube and how my wife lost 7 years of work

#132

Post by temp8964 »

I am confused. Don't you have to create your own videos first and then upload them to YouTube? Or is that a common practice that for people to delete their local copy of videos after they upload to YouTube?

I am defenitely not blaming the person in any way. I just don't understand this behavior after have seen this for several times. Why wouldn't you keep your local copy? It just doesn't make any sense to me.

Re: Tell HN: YouTube and how my wife lost 7 years of work

#134

Post by summm »

jonwinstanley wrote: post #60
hermannj314 wrote: post #35

Is there an effort to build a solution to problems like this that don't rely on a friend of a friend from Google 'fixing' things. At some point the FDA didn't exist and we decided to create it to regulate an industry. At some point, fair credit reporting didn't exist and we decided to create that to regulate a different industry. Is there a real and lasting solution to this problem that the firm hand of democracy can…

A friend of mine had a similar problem in Google maps. He’d spent years adding photos and reviews and his photo views were in the millions, then Google flagged him as doing something that violated their terms. Within a week his whole account had been taken down and there’s no way to speak to a human about what happened. Never even received confirmation of which post was in violation and what the issue was. How did we…

Why would he work for free for Google in the first place?

Re: Tell HN: YouTube and how my wife lost 7 years of work

#135

Post by torstenvl »

kingcharles wrote: post #131
ilamont wrote: post #97

How many more pleas like this will we see on HN? Or, hear from friends, colleagues, and relatives who have been locked out or denied access to an important service, either through no fault of their own or by an innocent action? No warning. No explanation other than "suspicious activity" or "violation of [vaguely worded] policy." No human to call who can help troubleshoot, other than a tech-savvy friend or relative. N…

It's really disheartening that these support channels are so poor. I had my bank account terminated recently for a valid support request the bank didn't want to deal with as it would require a change to their concrete support script. My girlfriend had her Tumblr account terminated by some automated process and Tumblr won't respond to her. And this was devasting to her, because not only was it content she had spent a…

I wonder what the right rule is. I think if I were running a Web 2.0 site, a deactivated account would still allow log-in for, say, 60 days, but present only an account admin panel with four options:

- Appeal the deactivation, with guaranteed human review of the account if above the, say, 20th %ile of account age

- Download your text and media assets

- Send a message to social connections with an e-mail where to reach you

- Truly delete everything within the next 24 hours (right to be forgotten, etc.)

Re: Tell HN: YouTube and how my wife lost 7 years of work

#136

Post by SamoyedFurFluff »

Ekaros wrote: post #128
foxfluff wrote: post #124

Earlier quoted context omitted.

I think the difference is that the extent to which a city can do things with your property is governed by law. And it is not in any way similar analogy; this wasn't cleaning up an abandoned account taking up public space, this was a sudden takedown of an active account that did not violate any rules or laws.

And why shouldn't they have right to remove such content? Clearly it wasn't following intent of the site. And the user didn't really lose anything, as they still have the originals. Which in no way have been affected.

My understanding is in this case the user doesn’t have the originals; they’ve truly lost 7 years of labor.

Re: Tell HN: YouTube and how my wife lost 7 years of work

#139

Post by doctor_eval »

Daishiman wrote: post #127
doctor_eval wrote: post #101

Earlier quoted context omitted.

I saw the end result of this, after working on a proposal for a large Australian city council. After the presentation, I was told that while our ideas were awesome, unfortunately we were too small (ca. 15 people). We would have to have partnered with a large consultant (IBM was mentioned), or we would not be invited to continue our work. We were told explicitly that this was because council needed someone big enough…

Sure it does; your 15 person company can go out of existence just by a fight between founders. Lead engineer gets run over by a bus and didn't document his work? You're done. Lose your other customer out of the 2 that were keeping you alive? You have to fire half of your staff. Whether the reason was made to justify the existence of some parasites doesn't change the fact that it's a real reason. A company that's been…

It’s fair to say that working with smaller companies has different risks, but that doesn’t mean that working with large companies reduces project risk. It’s just trading one set of risks for another.

I have personally seen one of the big consultants change entire project methodologies twice - at the customer’s expense - within 6 months, in the same project.

This is leaning more into the big business revolving door problem - but in any case, I don’t think it’s widely accepted that the big consultants reduce project risks in any meaningful way.

And quite frankly, if your strategy is to sue a company if things go pear shaped, why in gods name would you choose IBM as your partner?

Re: Tell HN: YouTube and how my wife lost 7 years of work

#140

Post by lobocinza »

jdhendrickson wrote: post #56

Mea Culpa I'm in the industry. I knew we should have had backups. She is brilliant but not technical and while the backups would have been expensive and difficult due to size, I should have built multiple NAS and distributed them geographically and used Syncthing to keep them updated. To be clear we were legacy G-suite users and have converted to paying customers, so it was a free service while this happened, and is…

Probably not that expensive. Vimeo cheapest plan is $7/month (w/ limits) and $50 for unlimited plan and cloud storage (for backup) is cost competitive. Even having it on a local disk would probably be enough. But... it's not your fault. It's just that despite the propaganda these companies don't give a fuck about their users.
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