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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#211

Post by IshKebab »

acidburnNSA wrote: post #159

Screw those guys. At least for amateur/hobby work, I've used the following for years and love them. I also try to regularly donate to them. Instead of Illustrator for drawing, use Inkscape https://inkscape.org/ and/or Krita https://krita.org/en/ . Instead of Lightroom for developing digital photos, use Darktable https://www.darktable.org/ Instead of Photoshop for touchups, use GIMP https://www.gimp.org/ . Instead of…

Krita is closer to a Photoshop competitor than Illustrator. Inkscape is like Illustrator but honestly it is not very good, mostly due to seriously poor performance.

I don't know if Atril is a good Acrobat Reader replacement either. Does it support PDF forms and annotation? That's what most PDF readers are missing.

Apple's preview is pretty great from that point of view. I've also used Xournal++ for that in the past.

Re: Adobe tricks users into a 12 month contract

#212

Post by whimsicalism »

torstenvl wrote: post #167
bradleyjg wrote: post #152

Earlier quoted context omitted.

Evil is thrown around way to much. If you are going to use it for dishonest business practices what’s left for ISIS?

ISIS' actions are far far worse, but most Daesh are motivated by the desperation of being a religious minority associated with a deposed dictator in a resource-constrained desert infected with religious fanaticism. Daesh's actions require a more drastic response, but I'm more confident that the average Adobe CSR, rather than the average drafted Sunni kid from Al Qaim, is going to hell.

> most Daesh are motivated by the desperation of being a religious minority associated with a deposed dictator in a resource-constrained desert infected with religious fanaticism.

Eh, not really. They are pretty much all a religious majority in the regions they controlled and moreover Syria is pretty predominately Sunni.

Re: Adobe tricks users into a 12 month contract

#213

Post by tssva »

I just went through most of the process of subscribing. The Twitter feed seems to be missing a screen that I was presented with. The screen includes 3 cards to select from. One is monthly at a price of $79.49/mo and has a clear note that you can cancel anytime with no fee. One is annual billed monthly at $52.99/mo with a note that fees will apply if I cancel after Feb. 26th. The 3rd is annual billed upfront at $599.88/yr and a note that there are no refunds if I cancel after Feb. 26th. It seems pretty clear to me and I wonder the motivation was in not including this screen from the sign up process.

Re: Adobe tricks users into a 12 month contract

#217

Post by teilo »

If Affinity Publisher had the needed tools for book publishing, I'd drop CC in a heartbeat. But I need footnotes and cross-references, and ideally, book collations of multiple Publisher documents with contiguous page numbering. InDesign is the only game in town for this, and it's frustrating. So I'm stuck feeding that beast.

Re: Adobe tricks users into a 12 month contract

#218

Post by jeroenhd »

laumars wrote: post #101
damontal wrote: post #82

Earlier quoted context omitted.

And what if they then send you to collections? Now you’ve got bill collectors after you and your credit affected.

I can’t see Adobe going to those lengths because they’d know there is a good change they would lose any class action lawsuit that would come about. Which would not just cost them in damages but also in bad publicity plus likely get them ordered to remove the dark patterns too (thus removing any future revenue this dark otters generates). I’m not as clued up on consumer laws as I once was but I’m pretty sure in Europe…

I don't know, I opened their page and the drop down was clearly labeled as an annual subscription to me. It also told me the exact date by which I should cancel not to infer any costs. The drop down offered me to pay the full year upfront, or a monthly plan which is cancellable at any time.

I don't think this stuff is illegal at all. What they effectively did here is put the email address and personal information form in front of the product details instead of below them, change the buttons that normally say "next" to "start your free trial, but the information was all in plain view. Complain to your browser vendor about the lack of scroll bars if that's what's gotten you.

The big scam here is the fact this program requires a monthly fee at all. All subscription services I know either have a minimum duration with similar cancellation fees (or you'd be on the hook for the full remainder of the fees instead of half) or they're advertised explicitly as being cancellable at any time.

I don't think anyone was getting tricked, but I do believe people were entering a subscription without looking at the details.

Re: Adobe tricks users into a 12 month contract

#219

Post by renewiltord »

tux3 wrote: post #184
bradleyjg wrote: post #152

Earlier quoted context omitted.

Evil is thrown around way to much. If you are going to use it for dishonest business practices what’s left for ISIS?

There's not a limited number of slots for who gets to be called evil. It's a threshold, not a competition. Sometimes the threshold changes, but crossing it is enough. No matter that other people might be even worse.

This is true. It’s a threshold. So sometimes when I think to myself “Should I be spending time fighting to ensure people are not dying at the hands of a fundamentalist religious organization or should I be spending my time lowering prices for a high end graphics editor?” I always try to remember that these are equivalent tasks. It doesn’t matter which I do. I am bringing the same amount of good to the world.

Re: Adobe tricks users into a 12 month contract

#220

Post by codazoda »

cudgy wrote: post #197
witweb wrote: post #164

Earlier quoted context omitted.

Thank you so much, I was able to successfully cancel my plan for free!

How did you get the above mentioned 14 days to pass in 40 minutes?

You need to cancel BEFORE the 14-day period, after that you’re locked in again.

There’s money in confusion.

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