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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#161

Post by civilized »

CharlesW wrote: post #155
civilized wrote: post #125

Earlier quoted context omitted.

I reject the idea that everyone should know from these words that they will be subject to an enormous early cancellation fee if they forget to cancel before the 7 day trial period is over. Adobe has a moral obligation to explain that up-front, so that consumers who cannot easily pay the fee are adequately warned of the danger they are getting themselves into.

> I reject the idea that everyone should know from these words that they will be subject to an enormous early cancellation fee if they forget to cancel before the 7 day trial period is over. I hear you, and I want to dig in on that a bit if you'll be kind enough to indulge me. I'm currently helping a SaaS vendor define their pricing plan, so I'd like to know what you would like to see in order to feel comfortable wit…

Haven't I been clear enough? If you're going to charge a giant early cancellation fee, that information should not be hidden behind a link and fine print. It should be explained on the payment page, briefly and in plain language.

Re: Adobe tricks users into a 12 month contract

#162

Post by BMorearty »

tomrod wrote: post #43
BenjiWiebe wrote: post #24

Earlier quoted context omitted.

Firefox does, briefly when you load a scrollable page. And then shows it again while scrolling, naturally.

I suspect parent commenter is looking for more major browsers like Opera (4X market share [0]), Vivaldi, Brave, Chrome (leader), Safari, Samsung default, Android default, etc. Firefox isn't widely used anymore for mobile, especially with their recent user-hostile approaches of deprecating extension access, removing about:config, devs alledgedly flipping off users on twitter, and so forth. [0] https://gs.statcounter.c…

> devs alledgedly flipping off users on twitter

What’s this a reference to?

Re: Adobe tricks users into a 12 month contract

#163

Post by mrtksn »

londons_explore wrote: post #78
mrtksn wrote: post #64

Just yesterday, on a local streaming platform that has a series that I want to watch I was offered "7 days free". Great, I can watch the accumulated episodes and if I still feel like watching the new ones that come weekly I can keep the subscription, right? Nope, the "7 days free" wasn't a a trail but 7 extra days when you purchase a full year subscription. I was considering to get a monthly subscription to try it ou…

> we en up getting a standardised interface like the one we have currently Of course you won't. Apple will do everything in their power to make third party payments as painful as possible for both the consumer and the merchant. They'll do things like preventing those apps from auto-filling credit card numbers, and denying them camera permission to scan cards. They'll insist credit card data is sent to an in-country s…

So, if that's Apple fault on Android it must be really good, right? How is the Android side of things going?

BTW, there's this thing called MasterPass. It's MasterCard's payment system that applications can request you to authorise the use the cards in the MasterPass wallet.

It's quite good experience, they are also very aggressive to collect all your cards in there so if you don't already have a MasterPass there's a option(on by default) in the CC entering screen to add the current card in the MasterPass wallet. There's no explicit account creation step or anything like that, if you tick that option the next time you encounter a payment you will have a MasterPass(At least that's how I remember). I think they must be using some kind of keychain magic to make it possible because it's almost as frictionless as Apple's. You only enter the SMS code if you choose to give access to an app.

The only problem is, there's no easy way to manage your payments and cards in the MasterPass. The payments are credited to your cards so it's good as your bank UI. There's a website that claims to be an UI for MasterPass for managing your cards but it's not on the main mastercard.com domain, therefore I never tried to use it as I can't tell if it's a phishing attempt or a legit one. I guess if I call them they can tell me but I would have expected to see at least a link to that website from my bank website or mastercard website.

Re: Adobe tricks users into a 12 month contract

#164

Post by witweb »

sibit wrote: post #58

For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.

Thank you so much, I was able to successfully cancel my plan for free!

Re: Adobe tricks users into a 12 month contract

#165

Post by commoner »

langitbiru wrote: post #98

You can replace Adobe Photoshop with Affinity Photo or Gimp. You can replace Adobe Illustrator with Affinity Design or Inkscape. But what do you replace Adobe After Effects with?

Natron is a free and open source node-based conpositor for visual effects and motion graphics, similar in functionality to Adobe After Effects. It's available for Linux, macOS, Windows, and FreeBSD:

- Website: https://natrongithub.github.io

- Flathub: https://flathub.org/apps/details/fr.natron.Natron

- Source: https://github.com/NatronGitHub/Natron

Re: Adobe tricks users into a 12 month contract

#167

Post by torstenvl »

bradleyjg wrote: post #152
achow wrote: post #124

Earlier quoted context omitted.

Agree. It is a constant wonderment why Adobe is not called out ‘evil’ more often like its other SV brethren. They are not even good at software engineering and UX.

Evil is thrown around way to much. If you are going to use it for dishonest business practices what’s left for ISIS?

ISIS' actions are far far worse, but most Daesh are motivated by the desperation of being a religious minority associated with a deposed dictator in a resource-constrained desert infected with religious fanaticism.

Daesh's actions require a more drastic response, but I'm more confident that the average Adobe CSR, rather than the average drafted Sunni kid from Al Qaim, is going to hell.

Re: Adobe tricks users into a 12 month contract

#169

Post by unfocussed_mike »

civilized wrote: post #125
CharlesW wrote: post #104

Earlier quoted context omitted.

> It's absolutely insane that you think Adobe has fulfilled their obligations to communicate to the customer what they're getting into by putting "annual plan paid monthly" in a drop-down next to a button. "Annual plan, paid monthly" seems pretty clear to me too, so help me approach this with a new perspective. Is there a SaaS provider using the "annual plan, paid monthly" who does this "right"? Are you against this…

I reject the idea that everyone should know from these words that they will be subject to an enormous early cancellation fee if they forget to cancel before the 7 day trial period is over. Adobe has a moral obligation to explain that up-front, so that consumers who cannot easily pay the fee are adequately warned of the danger they are getting themselves into.

In the interests of reaching a point of agreement, I concur that they could put, in or next to that initial wording, something like "early cancellation fees may apply".

But an annual plan really is that. They are telling you pretty clearly* what you're buying; the fact that there's a way to bail out half way for less is an advance on that position.

* though as I said in the other reply, "yearly" would be better

Re: Adobe tricks users into a 12 month contract

#170

Post by mrtksn »

reaperducer wrote: post #93
mrtksn wrote: post #64

Just yesterday, on a local streaming platform that has a series that I want to watch I was offered "7 days free". Great, I can watch the accumulated episodes and if I still feel like watching the new ones that come weekly I can keep the subscription, right? Nope, the "7 days free" wasn't a a trail but 7 extra days when you purchase a full year subscription. I was considering to get a monthly subscription to try it ou…

a local streaming platform You should name and shame, so that others don't fall into the same trap.

Maybe it was their marketing department screwing up with the wording.

I also torrent their shows, so...

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