I encountered this when canceling my Lightroom CC subscription. Changed me from ”potential future customer” to ”never buying anything from Adobe again” pretty quickly.
Adobe tricks users into a 12 month contract
91–100 of 592 posts
Re: Adobe tricks users into a 12 month contract
#92If you’re on macOS and just want a good and convenient image editor, I warmly recommend Acorn. The Muellers (owners of Flying Meat Software) have put a lot of effort to make it feel like a really solid Mac application. The price is good and from time to time they offer discounts. The whole experience reminds me of using good old Paintshop Pro back in the late 90s (^_^) Other options are Affinity Photo from Serif Ltd…
Acorn looks really great! Thanks for the recommendation.
Re: Adobe tricks users into a 12 month contract
#93Just yesterday, on a local streaming platform that has a series that I want to watch I was offered "7 days free". Great, I can watch the accumulated episodes and if I still feel like watching the new ones that come weekly I can keep the subscription, right? Nope, the "7 days free" wasn't a a trail but 7 extra days when you purchase a full year subscription. I was considering to get a monthly subscription to try it ou…
a local streaming platform
You should name and shame, so that others don't fall into the same trap.
Re: Adobe tricks users into a 12 month contract
#94For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.
In other words, they are hopelessly broken and you have to social engineer a loophole?
No, they are purposefully evil but not competent enough to close all loopholes (or leaving it open on purpose to have an escape hatch for the most litigious customers).
Re: Adobe tricks users into a 12 month contract
#95Earlier quoted context omitted.
Can they report you to a credit bureau and get your credit score lowered? I recently had my credit score lowered, I think because I canceled a Chase / Amazon credit card after only 1 month. Apparently that is a credit faux paus. No balance owed, but I did hit the measly $500 limit once - another thing bad for credit scores. When my car + homeowner insurance renewed, it had a special section about how Lexus Nexus had…
In general, they can and do send this sort of stuff to collections since you did sign up for the terms and it's a non-trivial amount of money owed. Gyms do it for far less, so I don't see why Adobe wouldn't.
They can send it to collections all they want, but ultimately if the debt isn't valid as per the law then you're all good. If the merchant is using bad-faith tactics to trick you into a contract (or outright lies as in my case) it is very unlikely to fly in court.
Re: Adobe tricks users into a 12 month contract
#96If you’re on macOS and just want a good and convenient image editor, I warmly recommend Acorn. The Muellers (owners of Flying Meat Software) have put a lot of effort to make it feel like a really solid Mac application. The price is good and from time to time they offer discounts. The whole experience reminds me of using good old Paintshop Pro back in the late 90s (^_^) Other options are Affinity Photo from Serif Ltd…
Thank you! Acorn looks pretty solid, I've got Pixelmator on my iOS devices, so I was wondering if i should go for Pixelmator pro on macOS. For very lightweight stuff, I've often used https://www.photopea.com/ , even when i had photoshop installed. Works pretty well for å browser image editor I've moved away from Adobe recently, both because of their scummy business practices (but when you know how it works, its predi…
Pixelmator Photo on iOS is also the mutt's nuts; I have been cynical about Pixelmator on the Mac until recently but Photo really makes the point that they intend to compete.
Stay away from the Skylum stuff, IMO; it's usually half-baked and instead of evolving the product they have a habit of abandoning it and launching some new product, which is maddening.
Affinity Photo is very very good too (bit confusing on the iPad).
Re: Adobe tricks users into a 12 month contract
#97I think customers are a bit to blame for such shady companies. So many good alternatives to Adobe ecosystem exists but customers are mostly unwilling to switch to them and as result Adobe doesn’t have to worry about keeping customers satisfied.
Eh, this one's a little tough. Both my wife and I extensively use Photoshop, Illustrator, and InDesign on a frequent basis, and we're not even designers, we just like to make stuff. I've tried alternatives like Gimp and Inkscape, but they really don't even come close. I've never found an alternative to InDesign at all. There are some applications (especially photo editing apps on Mac) that are nice, but still don't r…
Have you tried the Affinity suite? They even have an Indesign alternative (Publisher) and at reasonable prices. Sometimes they even go sale. Free updates too. Of course if you need EVERY feature of CS nothing else will do but there's some good stuff out there that's significantly more affordable.
Re: Adobe tricks users into a 12 month contract
#98You can replace Adobe Photoshop with Affinity Photo or Gimp. You can replace Adobe Illustrator with Affinity Design or Inkscape. But what do you replace Adobe After Effects with?
Re: Adobe tricks users into a 12 month contract
#99Earlier quoted context omitted.
You're just defending the right of a giant corporation to communicate poorly in a way that enriches them at the expense of customers, who are often struggling artists. > "Annual plan, billed monthly" is about as easy as it's going to be in four words on a button or by a button. It's absolutely insane that you think Adobe has fulfilled their obligations to communicate to the customer what they're getting into by putti…
> You're just defending the right of a giant corporation to communicate poorly in a way that enriches them. Thanks for the downvote (I guess) but no, I'm doing no such thing. I'm explaining that the giant monopoly is going to do what the giant monopoly does. Really almost all subscriptions are like this -- they depend on you forgetting to cancel. And this one is a bit more up-front than most. > It's absolutely insane…
What a staggering battery of distortions. Company credit card? You're just assuming that everyone doing this is spending someone else's money?
Everything you've written functions to blame the victim and leave Adobe harmless here.
Re: Adobe tricks users into a 12 month contract
#100If you’re on macOS and just want a good and convenient image editor, I warmly recommend Acorn. The Muellers (owners of Flying Meat Software) have put a lot of effort to make it feel like a really solid Mac application. The price is good and from time to time they offer discounts. The whole experience reminds me of using good old Paintshop Pro back in the late 90s (^_^) Other options are Affinity Photo from Serif Ltd…
Thank you! Acorn looks pretty solid, I've got Pixelmator on my iOS devices, so I was wondering if i should go for Pixelmator pro on macOS. For very lightweight stuff, I've often used https://www.photopea.com/ , even when i had photoshop installed. Works pretty well for å browser image editor I've moved away from Adobe recently, both because of their scummy business practices (but when you know how it works, its predi…
I am curious if photoshop is better installed from the App Store instead of through creative cloud so all the extra apps aren’t added. Core sync drives me mad.