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For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.
I fell for this. When I called adobe to complain the service rep said, in a manner not much polite than this, that "I don't believe you that you didn't know you were signing up for a year". Looking back, I now see where I agreed, but the manner in which they attempt to deceive you is criminal.
For future reference, just tell the vendor "I did not authorize this charge. Please refund me". Don't engage them further. When that call fails (or, if they don't pick up the phone in a reasonable amount of time), call your credit card company and say "I want to issue a charge back". They'll ask if you tried to work with the vendor. Answer "yes", full stop. There should be a phone number associated with the charge on…
I am so sick of companies doing this. Google bait and switches your unlimited-forever suite into limited workspaces, fails to support products, and generally makes it so you can't trust they will be there in two weeks unless you're an ad buyer. Facebook tracks you everywhere, even VR glasses. Adobe nickels and dimes, takes away permanent software with kludgy, awful SaaS billing and UX. Why are we okay with these prac…
Adobe is using sleight of hand to get you locked into a long-term contract. That's closer to fraud.
If you’re on macOS and just want a good and convenient image editor, I warmly recommend Acorn. The Muellers (owners of Flying Meat Software) have put a lot of effort to make it feel like a really solid Mac application. The price is good and from time to time they offer discounts. The whole experience reminds me of using good old Paintshop Pro back in the late 90s (^_^) Other options are Affinity Photo from Serif Ltd…
For very lightweight stuff, I've often used https://www.photopea.com/, even when i had photoshop installed. Works pretty well for å browser image editor
I've moved away from Adobe recently, both because of their scummy business practices (but when you know how it works, its predictable at least) but moreso because creative cloud is such a resource hog. Core sync often was listed as a process using significant energy, even though file sync was turned off and the finder extension disabled.
This isn't a solution and doesn't excuse Adobe's shitty behavior, but I use privacy.com which gives you single-purpose cards. That way, I can just pause the card and subsequent charges will fail. Then let them try to get their money. Pull-based payments are such a bad idea, implemented even worse. Privacy.com at least gives you per-merchant controls and limits, even though this really should have been a Visa default.
> privacy.com Not for those of us who don't live in the US unfortunately.
Click the Start Free Trial and experience the flow for yourself.
You're presented with 3 options, but it defaults to the 2nd option.
Instead of using more straightforward "Annual Subscription - Billed monthly", it uses rather unusual "Yearly - Billed Monthly" phrasing.
The default selection makes it less likely that you're going to read the fine print.
You also don't get the Total Cost comparison between the 3 options.
7 day free trial, but 14 day to cancel creates another unnecessary disconnect intended to confuse.
It's clear they 'optimized' the funnel towards maximum conversion at the user's cost.
Really scammy. They are riding on the coattail of their former glory products that are slowly becoming irrelevant.
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Can they report you to a credit bureau and get your credit score lowered? I recently had my credit score lowered, I think because I canceled a Chase / Amazon credit card after only 1 month. Apparently that is a credit faux paus. No balance owed, but I did hit the measly $500 limit once - another thing bad for credit scores. When my car + homeowner insurance renewed, it had a special section about how Lexus Nexus had…
In general, they can and do send this sort of stuff to collections since you did sign up for the terms and it's a non-trivial amount of money owed. Gyms do it for far less, so I don't see why Adobe wouldn't.
We also spent a bunch of time on the phone with TWC directly, and they had no account in our name or any history of our account.
I fell for this. When I called adobe to complain the service rep said, in a manner not much polite than this, that "I don't believe you that you didn't know you were signing up for a year". Looking back, I now see where I agreed, but the manner in which they attempt to deceive you is criminal.
CC chargeback.
Earlier quoted context omitted.
Sure, me too. Annual plans are great. The issues here are: 1. All of the marketing language shown in the tweets present this as a monthly cost, rather than an annual commitment. This is deceptive. The other, truly monthly plans are default hidden on the plan selection page. 2. The enormous contract cancellation fee is buried inside the fine print. Contrast this to the USA version: https://i.imgur.com/TDptfcI.png
Annual plan to me that you're agreeing to pay for the year. Disney did something similar, it was cheaper to sign up for a year. Typically you get 12 months for the price of 10. The screenshot says you can have a full refund if you cancel before Feb 26th, assuming that holds, that's plenty of time to work out what's going on. The US is clear, I've seen that setup several times. The UK one has several red flags 1) Free…
It's pretty clear Adobe has work to do on their sign up flow, here. That they've already done so on the US side makes it even more inexcusable, frankly.