291–300 of 456 posts
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> Who on earth has ever ordered just a "large pizza for pickup"? Without specifying ingredients, type of crust, anything. LOL. All the time. Me: "One large pie." Them: "Anything else?" Me: "Nope." Them: "15 minutes." In NY/NJ, pizza is a language unto itself.
Yes. The best thing about ordering by phone is after a while they just recognize your voice and go "The usual?" and that's it. Much more personal.
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Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice
They only stopped refunding you? They completely banned my account and my wife's account. We're still not sure what we did and they won't explain to us. Even escalated on Twitter and communicated by email. All we were told is that they have a zero tolerance policy for fraudulent behaviour and that the decision was final. WTH?
They said no such vulnerability existed. I sent them video. They said I must have been doctoring the video because they couldn't reproduce it. They then banned me.
This was in 2015.
They were then sued because the vulnerability apparently identified someone's affair[0].
I sent my email exchange with Uber to the attorney who sued Uber, letting them know that they were aware of the bug two years prior. You know, because no good deed goes unpunished.
I get by just fine with DoorDash and Grubhub these days, but both of those platforms have the same issues that UberEats does.
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I'm USA and had no idea adults ate cheese pizza.
How about Pizza Margherita in Italy? It is one of the most common pizzas for adults to order.
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Dominos has a patent on this - https://patents.google.com/patent/US10262281B1/en - and its rather accurate. The "its done" in the app or web page and it is within a minute or so of being able to walk out the door with it or have it show up. And ordering with Dominos you get a dominos driver - not a middleman.
Dominos is tough as their systems are awesome, but the product itself is… not so much.
That is the happy path. It has a lot more possible sources of error/time consumption than the app and there are many benefits to the app. 1. The line is busy. The app is next to never busy. 2. The line has static and you are not heard correctly. Especially problematic for delivery or complicated orders. Or they may get your name wrong. My first name is common and my last isn't great over the telephone. 3. You have to…
Weird. Literally the opposite of my experience. I don’t do delivery except pizza because I don’t want to pay a premium for cold food. Websites always have built in timers that take longer. Usually 45m. Meanwhile I can call a pizza place, have pizza and wings ready in 15m, pay cash or whatever and have hot food. Order online, chances are it’s sitting there for 10m to avoid getting penalized on the SLA for online order…
Your experience is what parent refered to by that I think.
If you have the opposite of complicated orders, hard to orally convey name/address, no order to be remembered, and don’t want to prepay, yes your experience will probably be the opposite.
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The Taco Bell and Chick-fil-a apps are amazing. I spend as much time as I want going over the menu, customizing my items as I see fit (steak instead of ground beef, or creamy salsa dressing instead of avocado lime), and pay for it before I get in the car. When I drive up, I just say "online order for function_seven" and they say, "cool, we'll have it at the window". The staff taking orders from the speaker are often…
There's a DQ near my office. Too near. Their app's frequent customer program maxes out at 500 points display. I have 11000+ points. 2500 points is redeemable for a large ice cream cake. The staff writes me love letters on my box. Seriously, I have pictures. How to do a food app right: 1. Let me customize my order with all available options 2. Store my payment details 3. Let me re-order with one or two taps. I get hun…
As an iPhone user, allowing Apple Pay in your app is a HUGE boon. I absolutely hate filling out purchase forms; the one tap + Face ID experience is impressively polished. Even though I used PayPal in the chick-fil-a app originally, I have noticed that I order CFA more often since they added Apple Pay due to the smoothness of the experience.
Even seeing an Apple Pay button on a website increases my personal conversion because using it is so seamless. Do with that what you will.
The same could be said for Google Pay, but I would enjoy that experience more if it used biometrics for authentication instead of CVV, even though CVV is probably a more logical/secure choice.
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Moreover, you can't even phone Uber Eats! I had a huge delivery of Chinese food left on my doorstep (it was still quite hot). Obviously, delivered to the wrong address. The bill was fully itemized and stapled to one of the Uber bags and it came to just short of $200 but there was no correct address and no telephone number to be found on it anywhere. Anyway, I did my best to contact Uber Eats to get the delivery perso…
Even if the bag was sealed, I don't think they could take it back once it left the delivery person's custody. That's usually how these operations work (but not sure about Uber Eats specifically). Too much risk of food tampering or other mischief.
What I'm still unclear about is that someone nearby ordered the food, as I didn't answer immediately why didn't he ring hone to base or to the planned recipient for an address correction?
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I use Uber Eats for ordering food exclusively exactly because when there is a screw up and I receive the wrong item or none at all, I get refunded immediately by Uber with a few taps.
Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice