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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#71

Post by dbg31415 »

post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

The same coupons are supposed to be available to everyone. That was sort of the point of the lawsuit. Ha.

https://www.forbes.com/sites/peterslatin/2019/10/08/the-supr...

https://medium.com/front-end-weekly/dominos-pizza-and-web-ac...

Re: Phone is still the best way to order pizza

#72

Post by pugworthy »

I go to one of our little local shop and place the order to go along with a beer while I wait. Drink the beer, read on my Kindle, chill to their music, and before you know it the pizza is done and I'm on my way home.

But then I haven't ordered from a chain pizza place in years. The little local shops are far better, and appreciate your direct business over using any service that adds fees, etc. I'm more than happy to pay more to help keep them around.

Re: Phone is still the best way to order pizza

#73

Post by mulmen »

dymk wrote: post #59
mulmen wrote: post #54

Earlier quoted context omitted.

When I was in college I could call my local Dominos, ask for a large pizza and a two liter of soda and at the end say "if I pick it up will you double it?" They never said no. A local pizza shop always offered the same deal so Dominos had no choice. Good luck doing that in an app.

Is this in the 80s or, like, 2019? I've never heard of this "will you double it" thing before. Is it just because the other local shop did it, or would you expect this to work at any Dominos?

This was in the late 2000s. I don't think it would work at any other Dominos. It was just to match the other local shop.

The connection I was trying to make is I didn't have to cut a coupon, that is pretty much the best possible pizza deal and it was always available.

Re: Phone is still the best way to order pizza

#75

Post by shagie »

Spooky23 wrote: post #10
MattGaiser wrote: post #3

That is the happy path. It has a lot more possible sources of error/time consumption than the app and there are many benefits to the app. 1. The line is busy. The app is next to never busy. 2. The line has static and you are not heard correctly. Especially problematic for delivery or complicated orders. Or they may get your name wrong. My first name is common and my last isn't great over the telephone. 3. You have to…

Weird. Literally the opposite of my experience. I don’t do delivery except pizza because I don’t want to pay a premium for cold food. Websites always have built in timers that take longer. Usually 45m. Meanwhile I can call a pizza place, have pizza and wings ready in 15m, pay cash or whatever and have hot food. Order online, chances are it’s sitting there for 10m to avoid getting penalized on the SLA for online order…

Dominos has a patent on this - https://patents.google.com/patent/US10262281B1/en - and its rather accurate.

The "its done" in the app or web page and it is within a minute or so of being able to walk out the door with it or have it show up. And ordering with Dominos you get a dominos driver - not a middleman.

Re: Phone is still the best way to order pizza

#76

Post by mulmen »

pugworthy wrote: post #72

I go to one of our little local shop and place the order to go along with a beer while I wait. Drink the beer, read on my Kindle, chill to their music, and before you know it the pizza is done and I'm on my way home. But then I haven't ordered from a chain pizza place in years. The little local shops are far better, and appreciate your direct business over using any service that adds fees, etc. I'm more than happy to…

Hah, this is really interesting! This is the one case where an "engagement" metric actually makes sense. Is your storefront inviting enough that a customer would place an order in person just to hang out for a few minutes? And does that drive sales (beer?). Incredible.

Re: Phone is still the best way to order pizza

#77

Post by pfarrell »

rafaele wrote: post #69
post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

Who is in the pizza "Big Three" anyway? Domino's, Pizza Hut, Little Caesars?

Papa Johns probably replaces one of those. Just not sure whether it’s LC or PH.

Edit: tried to look it up, I think your original list is accurate

Re: Phone is still the best way to order pizza

#78

Post by [deleted] »

rafaele wrote: post #69
post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

Who is in the pizza "Big Three" anyway? Domino's, Pizza Hut, Little Caesars?

[deleted]

Re: Phone is still the best way to order pizza

#79

Post by lostgame »

>> On average, it takes no more than 20 seconds: >> Dial number >> Say: “Large Pizza for Pickup” >> Hear: “OK. 15-20 minutes.”

‘Large pizza for pickup.’

Hilarious. The author must know this is an absolute best-case scenario.

The #1 issue anyone who has ordered pizza on the phone is of course them getting the order right. Lots of us are not content with ‘large (whatever) pizza’.

I have had orders wrong via phone orders probably a couple dozen times. I’ve never had a mobile order go wrong. I’m not sure if I’m just lucky, but the margin for error is certainly higher on the phone.

What if the line is busy; and you are put on hold? I actually tried to order Pizza Hut off the phone by calling my local Pizza Hut and was sent to a generic call center where I was put on hold for at least a couple minutes before I reached someone who even asked for my phone number and the location of the store…

It might take a moment to set up the app the first time (many of these apps here in Canada offer a guest signup page), but if that’s your pizza joint of choice, an app kicks ass. Assuming I’m ordering the same thing as last time; I typically spend about 5 seconds in the app.

And how about paying in the app and just picking it up?

I could honestly go on - but calling into pizza places is one thing I sure as hell don’t miss; and my only recent experience was a rough reminder of why I’m so glad this much more straightforward web/mobile option exists.

Re: Phone is still the best way to order pizza

#80

Post by spaceisballer »

ecshafer wrote: post #25
post_break wrote: post #9

I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but i…

But then you would have to eat... Dominos. I get that its not the same everywhere, but in the pizza belt, I couldn't imagine going there. Luckily my local place has a good website though.

Best trash pizza out there. We don’t have many places by me but we have one great Italian place. Guy running the shop makes a mean pie but not the best customer service and this pandemic has not eased things for him. But once again the pizza is amazing so I have no problem ordering early and still waiting at least an hour.
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