Phone is still the best way to order pizza
dan.bulwinkle.net
Phone is still the best way to order pizza
1–10 of 456 posts
Re: Phone is still the best way to order pizza
#2Reminded me of this classic from 2008: http://hackedgadgets.com/2008/06/09/order-dominos-pizza-via-...
Some notable results when I searched for the above:
1. cli tool written in go to order dominos: https://github.com/harrybrwn/apizza 2. vim plugin: https://github.com/arithran/vim-pizza
Re: Phone is still the best way to order pizza
#3That is the happy path. It has a lot more possible sources of error/time consumption than the app and there are many benefits to the app.
1. The line is busy. The app is next to never busy.
2. The line has static and you are not heard correctly. Especially problematic for delivery or complicated orders. Or they may get your name wrong. My first name is common and my last isn't great over the telephone.
3. You have to remember what you ordered each time. Apps let me quickly re-order.
4. You cannot easily pre-pay (irrelevant if you have cash, but if you are like me and wish to never use cash again, having to pull out the card is annoying rather than just grabbing the pizza).
5. Most places now seem to be on DoorDash, so you can just order from there and avoid the additional friction. You also know you can get excellent customer service from DoorDash while a new restaurant is an unknown.
Re: Phone is still the best way to order pizza
#4Yeah, but if you don’t collect their email address, you can’t spam them at will with “Trending Pizza Shops!” and “New York Style vs. Chicago”, and everyone’s favorite “Privacy Policy Updates” and “Winter Storm Pizza Prep”
Re: Phone is still the best way to order pizza
#5This is only true for very simple orders. And may heaven help you if you and the person on the other end are both non-native English speakers.
As soon as you want anything remotely custom, using an app or website is a lifesaver.
And the good apps remember your order for one/two tap re-ordering. Chipotle’s app is one that does this extremely well.
Re: Phone is still the best way to order pizza
#6I like the "simpler is better" sentiment but for me it's actually nicer to order pizzas via my regional pizza franchise's web app and then pick then up. Four people. Preferences. I much prefer clicking them in in the app. This does not invalidate the sentiment in general - be as simple as possible - but the chosen example perhaps is not as obvious in all geographies.
Re: Phone is still the best way to order pizza
#7The local pizzeria I prefer runs their own website for orders, it's not as fancy as the app-based ones but it works and I know that 100% of the proceeds go to the pizza place and their drivers. Not some silicon valley giant who takes 99% off the top and gives 1% to their "platform economy" slaves.
Re: Phone is still the best way to order pizza
#8Not only invasive but restaurant websites are so buggy.
For example, I tried ordering a Papa Murphy’s pizza the other day online. It used one of the major food ordering sites. It described “toppings. Pick 5. $2 per topping for extra toppings”
So I chose a few toppings. It added $2 per topping. Period. Didn’t matter if it were red flakes, Parmesan cheese, bacon, onions, olives: $2/ea.
So I’ll just order over phone from now on so I don’t have to worry about these crazy bug fees.
Re: Phone is still the best way to order pizza
#9I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but in no way is the phone superior to the app or website. Ever call a pizza place when they are slammed, usually when you order pizza? The guy or girl on the phone is in an absolute rush to get you off the phone for the next person who still uses the phone to call in. I just don't agree.
There is one exception to this rule, pizza places who are not the big three. The mom and pop who doesn't have an app.
Re: Phone is still the best way to order pizza
#10That is the happy path. It has a lot more possible sources of error/time consumption than the app and there are many benefits to the app. 1. The line is busy. The app is next to never busy. 2. The line has static and you are not heard correctly. Especially problematic for delivery or complicated orders. Or they may get your name wrong. My first name is common and my last isn't great over the telephone. 3. You have to…
Weird. Literally the opposite of my experience.
I don’t do delivery except pizza because I don’t want to pay a premium for cold food. Websites always have built in timers that take longer. Usually 45m.
Meanwhile I can call a pizza place, have pizza and wings ready in 15m, pay cash or whatever and have hot food. Order online, chances are it’s sitting there for 10m to avoid getting penalized on the SLA for online order pickup.
Plus, shitty middlemen like DoorDash are gross. Why would I want to have someone take a vig off my business and have a worse experience by any measurement?